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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Feedback
December 5, 2021

My experience with Radley was wonderful. Radley helped me in solving my issue and was very helpful all along. I would give him five stars for an amazing behavior and on communication skills.

Date of experience: December 5, 2021
India
1 review
0 helpful votes
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Feedback for Allie
December 5, 2021

Allie, gave a good support, but he took more time to understand my problem. It was 1 minute support only, but took more than 10 minutes I think. Nevertheless it was helpful at the end but please try to understand the issue little faster.

Regards

Date of experience: December 5, 2021
Pakistan
1 review
0 helpful votes
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Good work
December 5, 2021

Good response from agent very good behave from agent really good service Highly recommended Freelancer

Date of experience: December 4, 2021
Turkiye
1 review
0 helpful votes
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Byron C was the greatest person i have ever talked in online support. Thanks a lot.

Date of experience: December 4, 2021
BA
1 review
0 helpful votes
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Awesome!
December 4, 2021

The guy was awesome, provided me with the information that I was looking for!

Date of experience: December 4, 2021
Bangladesh
1 review
0 helpful votes
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Very helpful
December 4, 2021

I was lack of some information. Jam make me understand everything. Very helpful.
Thanks Jam

Date of experience: December 4, 2021
Florida
1 review
0 helpful votes
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Jam P
December 4, 2021

Great support, helped me with both of my issues quickly.

Date of experience: December 4, 2021
Bangladesh
1 review
0 helpful votes
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I am really impressed
December 4, 2021

I am really impressed about this customer service system they are very friendly.and I got quick response from customer service team.

Date of experience: December 4, 2021
India
1 review
0 helpful votes
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Good
December 4, 2021

One of the good experience. She helped me select proper plan.

Date of experience: December 3, 2021
Mexico
1 review
0 helpful votes
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Excelente atención. Se esforzó a pesar de no saber español

Date of experience: December 3, 2021
Albania
1 review
0 helpful votes
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AMAZING JOB
December 3, 2021

Noah was just an amazing agent he let me know new offers on the freelancer!

Date of experience: December 3, 2021
Pakistan
1 review
0 helpful votes
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Thanks
December 3, 2021

It was very helpful session and it was very helpful in resolving the issue.

Date of experience: December 3, 2021
Canada
0 reviews
1 helpful vote
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Set up and cancelled a contest
January 2, 2022

Set up a contest to deal with some sql related problems. Got some really good replies but before I could finalize a candidate the underlying project got cancelled and we had to abandon it.

Which is when I find out about the no refund policy for Guaranteed/Free contests. Yeah, not a fan.

Date of experience: December 3, 2021
Nigeria
1 review
0 helpful votes
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Best and adequate customer relation, there customer service is over per, sincerely speaking the best customer service I ever experienced

Date of experience: December 3, 2021
Pakistan
1 review
0 helpful votes
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Macall is easy to reach and perfect asset of Freelancer.com. Clearly guided me all the process thoroughly and I have subscribed both the services after indepth intro by Macall.
I would give 5/5 for the communication and guidance.
Best of luck for your career here at Freelancer and enlighten us The Freelancers with different services that are beneficial for us.
Thanks
Muhammad T.

Date of experience: December 3, 2021
Algeria
1 review
0 helpful votes
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Verified Freelancer Interview
December 3, 2021

I really had an incredible experience with Freelancer staff (Chelsea precisely) she was really nice and professional and she's a real example for other co-workers.

Date of experience: December 3, 2021
Pakistan
1 review
0 helpful votes
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Perfect communication
December 3, 2021

I had a very firm support with MACALL, he had done excellent job in responding to my queries as well as providing me the best possible solution.

Date of experience: December 3, 2021
Turkiye
1 review
0 helpful votes
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Thanks support team
December 3, 2021

Thank you for supporting me, I really happy for having a good support team, because I have not any worry about my work.

Date of experience: December 3, 2021
India
1 review
0 helpful votes
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Great support by macall, Thank you.
December 3, 2021

Great support by macall explained me the complete product detail, it benefited me to complete the profile by getting verified and make a perfect profile, Thank you.

Date of experience: December 3, 2021
Pakistan
1 review
0 helpful votes
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Wonderful Experience
December 3, 2021

It was nice talking to Chelsea from the freelancer.com team. I have had great experience

Date of experience: December 2, 2021