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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Ashish Z.
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We are looking for to get great business after this and we will make sure that we will give best technical support to all our clients and we use to believe in quality work.

Date of experience: December 2, 2021
Malaysia
1 review
0 helpful votes
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Excellent support. Thank you so much
December 3, 2021

I sent ticket for my account suspension and they solve the issue properly with quick response.

Date of experience: December 2, 2021
Bangladesh
1 review
0 helpful votes
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Macall C. Great Agent. I was contacted as a freelancer agent in the verified freelancer program and I was offered the opportunity to become a verified freelancer. Thank you for your cooperation.

Date of experience: December 2, 2021
Sri Lanka
1 review
0 helpful votes
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Good customer service
December 2, 2021

The agent is very helpful and polite. The whole process gets about 12 hours but they give me the exact solution. I am recommending this customer service.

Date of experience: December 2, 2021
Bangladesh
1 review
0 helpful votes
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This is a very good website for every freelancer. Really I like it

Date of experience: December 2, 2021
Turkiye
1 review
0 helpful votes
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Jam P. Helped me a lot
December 2, 2021

Firstufally I thought I can't get my money back but Jam P. Helped me immediately thank you so much.

Date of experience: December 2, 2021
Pakistan
1 review
0 helpful votes
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Excellent Support
December 2, 2021

My experience with freelancer support is always good

Date of experience: December 2, 2021
Brazil
1 review
0 helpful votes
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Muito boa
December 2, 2021

Bons profissionais, dedicados e querem resolver os problemas

Date of experience: December 2, 2021
Egypt
1 review
0 helpful votes
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Support was helpful and patient all the way to make me see clearly through my issue

Date of experience: December 2, 2021
New York
1 review
0 helpful votes
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We really appreciate to Jam P. He's very faithful with Freelancer's he's an excellent Support for us

Date of experience: December 2, 2021
Philippines
1 review
0 helpful votes
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Quick response
December 2, 2021

I got in touch with Rhys via email and was assured my data will be deleted in time.

Date of experience: December 2, 2021
Indonesia
1 review
0 helpful votes
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Very responsive team.
December 2, 2021

Very responsive team to support my complain and suggestion.

Date of experience: December 2, 2021
Argentina
1 review
0 helpful votes
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Excelent assistance
December 2, 2021

Very friendly at all times. Support has answered all my queries.

Date of experience: December 2, 2021
India
1 review
0 helpful votes
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It was nice chatting with Macall. He was introducing a great product. He kept following with me last 6 months and until I did not get the subscription. So that's showing his dedication to his work. I would like to use this product and see how it's coming.

Date of experience: December 2, 2021
Bangladesh
1 review
0 helpful votes
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About Macall
December 2, 2021

Macall is a very friendly stuff in freelancer.com. I am very happy to talk with him..

Date of experience: December 2, 2021
RU
1 review
0 helpful votes
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Great support team!
December 1, 2021

I had some troubles with withdrawal; and support team has done a great job to help me solve the problems. I'm very thankful and appreciate all your efforts.

Date of experience: December 1, 2021
Spain
1 review
0 helpful votes
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Very happy with this tool & customer support service.

Date of experience: December 1, 2021
Argentina
1 review
0 helpful votes
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Good
December 1, 2021

Good and clear, although he didn't solve my problem because it was beyond his responsibilities

Date of experience: December 1, 2021
Egypt
1 review
0 helpful votes
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Excellent Support
December 1, 2021

An excellent experience with Freelancer support team and also a fast one too. They gave me advise on how to fix my problem.

Date of experience: December 1, 2021
Philippines
1 review
0 helpful votes
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Great assistance
December 1, 2021

The instruction given to me was clear. I had a great time talking with Jessica and she did great help to my problem

Date of experience: December 1, 2021