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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Freelancer Verification Process
December 1, 2021

The freelancer team provided excellent support throughout the verification process, with special mention to Barry for his exceptional assistance. Thank you for your invaluable help.

Date of experience: December 1, 2021
France
1 review
0 helpful votes
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At first I was very stressed because I thought I could not answer because my English is not very good, but your colleague started very well and she use to the simple word to ask question, spent a lot of time which helped relieve my stress.
She was Very experienced talking and knew how to communicate well and I am very grateful to her

Date of experience: December 1, 2021
Pakistan
1 review
0 helpful votes
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Best
December 1, 2021

Macall guided me in a very great way, and help me to go through with verifying and plus membership. Thanks

Date of experience: December 1, 2021
Slovenia
1 review
0 helpful votes
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Verified process on Freelancer
November 30, 2021

Macall was very professional, introduced product very well, arranged and send my application for verified Freelancer. It was a great experience! Thank you

Date of experience: November 30, 2021
Bangladesh
1 review
0 helpful votes
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I needed some information to keep my account safe and he was really very very helpful.

Date of experience: November 30, 2021
Bangladesh
1 review
0 helpful votes
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Excellent
November 30, 2021

The support member was very supportive and kind. Freelancer.com is lucky to have such personnel intheir team.

Date of experience: November 30, 2021
Brazil
1 review
0 helpful votes
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Unparalleled service, perfect!
November 30, 2021

I had a problem with payment, and Byron G. Helped me like no other, I think he deserves a raise, he gave me the necessary attention and solved my problem in minutes, this was a beautiful experience, thanks to Byron G. And everyone involved in solution to my problem.

Date of experience: November 30, 2021
India
1 review
0 helpful votes
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Excellent
November 30, 2021

Super really nice and excellent reply to customer I love the service

Date of experience: November 30, 2021
India
1 review
0 helpful votes
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Wonderful resolution
November 30, 2021

Worked like a charm. Jam P understood my issue with client feedback and gave me a very fast resolution. Thanks and cheers to him

Date of experience: November 30, 2021
Nicaragua
1 review
0 helpful votes
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Señal de estafa
November 30, 2021

Fui contactado por un cliente solicitando que pagara el acuerdo de propiedad intelectual y eso me resulto incomodo, asi que decidi no hacerlo y por esa razon consulte con soporte de freelancer.com y recibi la atencion debida.

Date of experience: November 30, 2021
Germany
1 review
0 helpful votes
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Aller Anfang ust schwer
November 30, 2021

Aber ihr habt mich am Ende verstanden, das ich keine Mails möchte und mich aus der Mailingliste ausgetragen.

Danke und bleiben sie gesund.

Date of experience: November 30, 2021
Afghanistan
1 review
0 helpful votes
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I was deceived by someone
November 30, 2021

On 11/30/2021, I was confronted with a fraternity hat problem by an unscrupulous person, which cost me 90 euros.
And I sent a message to your service And one of your good co-workers, ( Nicholl O), helped me a lot
Although my English is not very good, but this person understood me well and answered me very well And saved me from financial loss.
Wow, I did not introduce myself out of great excitement, sorry.
My name is Shafi. I am writing this message to you from a devastated country called Afghanistan in Herat province. My job is a graphic designer and I have been working on your site for 3 months, but due to the civil war, I could not work with this site much.
And today I was offered an impressive project, it was a scammer, which fortunately solved this problem
I would love to see your friend's photo so that maybe one day, if I get out of this mess, I will find a place to thank him and hug him hard.
Not because of this 90 euros, but because of the cooperation he made with me.On my behalf, give him a special thanks
And finally, a world of thanks to your good team, and if you somehow identify and eliminate these scammers, that would be great.

Date of experience: November 30, 2021
Pakistan
1 review
0 helpful votes
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Good
November 30, 2021

I appreciate their efforts and support to me and I am happy to be a member of freelancer.com.

Date of experience: November 30, 2021
Tennessee
1 review
0 helpful votes
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Helpful and Understanding
November 29, 2021

Had a major hacking issue occur and the support staff was very helpful

Date of experience: November 29, 2021
France
1 review
0 helpful votes
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Informations
November 29, 2021

Freelancer.com responded rapidly and the response was complete.

Date of experience: November 29, 2021
Switzerland
1 review
0 helpful votes
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Great!
November 29, 2021

Good website, good work offers. I use this website for a long time now and I satisfied. You always can find what you need there. I appreciate it

Date of experience: November 29, 2021
Saudi Arabia
1 review
0 helpful votes
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Excellent
November 29, 2021

Excellent and fast support with profession standard

Date of experience: November 29, 2021
Egypt
1 review
0 helpful votes
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Project fees enquiries
November 29, 2021

It was great and informative. The customer support helped me as it should be and I needed.

Date of experience: November 29, 2021
Luxembourg
1 review
0 helpful votes
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So far so good
November 29, 2021

Professional experience, clear and apt questions
Loved everything

Date of experience: November 29, 2021
Bangladesh
1 review
0 helpful votes
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Good review
November 29, 2021

Very good and fast communication. I get many help from the agent.

Date of experience: November 28, 2021