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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The freelancer team provided excellent support throughout the verification process, with special mention to Barry for his exceptional assistance. Thank you for your invaluable help.
At first I was very stressed because I thought I could not answer because my English is not very good, but your colleague started very well and she use to the simple word to ask question, spent a lot of time which helped relieve my stress.
She was Very experienced talking and knew how to communicate well and I am very grateful to her
Macall guided me in a very great way, and help me to go through with verifying and plus membership. Thanks
Macall was very professional, introduced product very well, arranged and send my application for verified Freelancer. It was a great experience! Thank you
I needed some information to keep my account safe and he was really very very helpful.
The support member was very supportive and kind. Freelancer.com is lucky to have such personnel intheir team.
I had a problem with payment, and Byron G. Helped me like no other, I think he deserves a raise, he gave me the necessary attention and solved my problem in minutes, this was a beautiful experience, thanks to Byron G. And everyone involved in solution to my problem.
Worked like a charm. Jam P understood my issue with client feedback and gave me a very fast resolution. Thanks and cheers to him
Fui contactado por un cliente solicitando que pagara el acuerdo de propiedad intelectual y eso me resulto incomodo, asi que decidi no hacerlo y por esa razon consulte con soporte de freelancer.com y recibi la atencion debida.
Aber ihr habt mich am Ende verstanden, das ich keine Mails möchte und mich aus der Mailingliste ausgetragen.
Danke und bleiben sie gesund.
On 11/30/2021, I was confronted with a fraternity hat problem by an unscrupulous person, which cost me 90 euros.
And I sent a message to your service And one of your good co-workers, ( Nicholl O), helped me a lot
Although my English is not very good, but this person understood me well and answered me very well And saved me from financial loss.
Wow, I did not introduce myself out of great excitement, sorry.
My name is Shafi. I am writing this message to you from a devastated country called Afghanistan in Herat province. My job is a graphic designer and I have been working on your site for 3 months, but due to the civil war, I could not work with this site much.
And today I was offered an impressive project, it was a scammer, which fortunately solved this problem
I would love to see your friend's photo so that maybe one day, if I get out of this mess, I will find a place to thank him and hug him hard.
Not because of this 90 euros, but because of the cooperation he made with me.On my behalf, give him a special thanks
And finally, a world of thanks to your good team, and if you somehow identify and eliminate these scammers, that would be great.
I appreciate their efforts and support to me and I am happy to be a member of freelancer.com.
Had a major hacking issue occur and the support staff was very helpful
Excellent and fast support with profession standard
It was great and informative. The customer support helped me as it should be and I needed.
Professional experience, clear and apt questions
Loved everything
Very good and fast communication. I get many help from the agent.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

