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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
Follow Tsz Fei U.
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I am engineering background. It cannot offer enough jobs for me.

Date of experience: November 28, 2021
Germany
1 review
0 helpful votes
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It's amazing, they correct and always there when you have problems

Date of experience: November 28, 2021
Kenya
1 review
3 helpful votes
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Freelancer is an easy-to-use platform; even their help articles are short and straight to the point. When you meet their support team, you'll love how they are fast on dealing with whatever problems you're facing. They will make sure everything is sorted out to your satisfaction and direct you accordingly when necessary. Customer support is usually a challenge for many businesses but Freelancer seems to have a formula for rocking it. Overall great experience.

Date of experience: November 28, 2021
KR
1 review
0 helpful votes
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There are too much unnecessary work anouncement. Many confusing. About question, only general comment.

Date of experience: November 28, 2021
Iraq
1 review
0 helpful votes
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I'm a graphic designer with 2 years of experience. I'm specialized in logos and motion graphics and animations and illustration.

My services:-
- Animations
- Logos
- Motion graphics
- Flyers
- Business cards
- Characters
- Icons
- Infographics
- Banners
- Brochures
- Social media posts

Date of experience: November 28, 2021
Philippines
1 review
0 helpful votes
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Very helpful
November 28, 2021

Very helpful. Kelly processed my refund immediately. Continue helping people.

Date of experience: November 28, 2021
Pakistan
1 review
0 helpful votes
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Nice
November 28, 2021

Best service i have experience on site very best supporting to users.

Date of experience: November 28, 2021
Argentina
1 review
0 helpful votes
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Great service
November 28, 2021

Jessica b. Was very helpful and probably saved me from a scam. Thanks!

Date of experience: November 28, 2021
Philippines
1 review
0 helpful votes
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Awesome Staff Support
November 28, 2021

Judith J. Has explained thoroughly the red flags I should be aware of when dealing with potential clients. She is empathetic and polite in her explanation.

Date of experience: November 27, 2021
Pakistan
1 review
0 helpful votes
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Re opening of previous account
November 27, 2021

It was a pleasant experience. The support staff was very cooperative at each step, guided me through the process, and explained the issue.

Date of experience: November 27, 2021
Peru
1 review
0 helpful votes
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She solved my problem in a second!
November 27, 2021

Kelly was very helpful and fast at solving my problem. Thank you!

Date of experience: November 27, 2021
Pakistan
1 review
0 helpful votes
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Helpful
November 27, 2021

The executive was helpful and provided clear instructions.

Date of experience: November 27, 2021
Bangladesh
1 review
2 helpful votes
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I've win a guaranteed logo design contest of $1500 and I've done the project handover 2 months before. Buyer has paid to freelancer.com successfully but they haven't pay me. The buyer already using my logo in his business website and social media. I've contact with support team, they said they can't help about this. I feel depressed about this happen beacuse it's took 1 month to complete the work including logo, brand identity, brand guideline, social media kit etc.

Be careful all the freelancer & buyer, don't use this unsecured site. Use Fiverr, Upwork or any other trusted site.

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Date of experience: November 27, 2021
RU
1 review
0 helpful votes
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Very kind and helpful.
November 27, 2021

They are very kind and helpful.
Although you have serious problems, they will be always there to help you.
So, don't worry.

Date of experience: November 27, 2021
Brazil
1 review
0 helpful votes
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Amazing
November 27, 2021

Jam P was thoughtful and understood my issue right away.

Date of experience: November 27, 2021
Malaysia
1 review
0 helpful votes
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A fast response by PIC. Very good and easy to deal with.

Date of experience: November 26, 2021
Saudi Arabia
1 review
0 helpful votes
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She is supportive
November 26, 2021

I liked the support i got from The team, they're great and i hope they fix my issue as said no later than today.

Date of experience: November 26, 2021
Nigeria
1 review
0 helpful votes
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Amazing Support
November 26, 2021

I was assigned to Gabriella G. And she was amazing!
She carefully read my concerns and told me how to resolve them.
I feel relieved now!

Date of experience: November 26, 2021
Honduras
1 review
0 helpful votes
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:)
November 26, 2021

I do appreciate the quick and friendly response. Gracias!

Date of experience: November 26, 2021
Pakistan
1 review
0 helpful votes
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I must have asked about my profile problem at least 3-4 times in the past, but nobody bothered to go the extra mile or take the time to really listen and do something about it. Kelly was amazing, I came for something else, then I remembered that issue, discussed it with her and she was very helpful and finally I got my name back on the profile. Thanks to her. A ++++++++++++++++

Date of experience: November 26, 2021