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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
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Macall
November 26, 2021

Very good. Highly informative and very nice to chat with.

Date of experience: November 26, 2021
Pakistan
1 review
0 helpful votes
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Great platform, excellent support
November 26, 2021

Been on Freelancer.com platform since 2012, great support, always appreciated the communication

Date of experience: November 26, 2021
Malaysia
1 review
0 helpful votes
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Cancellation on a project
November 26, 2021

Cristel is helpful to help my client and me to cancel a project as the client's fabricator is able to assist to rebuild the part for him.

Date of experience: November 26, 2021
Nigeria
1 review
0 helpful votes
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Client issue resolved perfectly
November 26, 2021

Quick and precise, the support team really came through and solved all my complaints.

Date of experience: November 25, 2021
Pakistan
1 review
0 helpful votes
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Helpfull and concerened
November 26, 2021

My account is suspended due to some issue in verification process. Freelancer support time fully help me to re gain account and finally i get my account back
Thanks for support

Date of experience: November 25, 2021
VE
1 review
0 helpful votes
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Excellent!
November 26, 2021

Freelancer.com is the first freelance work platform I used when I decided to start to work on my own.

Today, it is still my main source of income and the best freelance work platform I use.

Today, I received a special offer from Dana, a customer representative that politely guided me through the process until everything was done.

Thanks for making everything easy and smooth all the time.

Highly recommended!

Date of experience: November 25, 2021
Saudi Arabia
1 review
0 helpful votes
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Happy
November 25, 2021

Really he is professional and responsible
Im very happy to join freelancer family

Date of experience: November 25, 2021
Argentina
1 review
0 helpful votes
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Excelent Experience
November 25, 2021

Working at Freelancer as a designer has given me many possibilities worldwide. Also the customer service is very good and personalized.

Date of experience: November 25, 2021
Colombia
1 review
0 helpful votes
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Great
November 25, 2021

You guys always help me feel very secure about the website lets wait for the payment.

Date of experience: November 25, 2021
Senegal
1 review
0 helpful votes
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Project unachieved
November 25, 2021

Great, I can get great explanation on my problems.

Date of experience: November 25, 2021
Morocco
1 review
0 helpful votes
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Very good
November 25, 2021

It cleared up the confusion I had, the support was very patient with my questions.

Date of experience: November 25, 2021
Ukraine
1 review
0 helpful votes
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Kindness Support
November 25, 2021

I am very glad to discuss with them.
Their responses are always very fast and kind.
Their supports are helpful.
I recommend them highly.

Date of experience: November 25, 2021
Portugal
1 review
0 helpful votes
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I reached out to customer service to double check on a potential fraud situation I encountered on Freelancer.com.
Instantly I was supported with great detail, solutions and a friendly reply by Judith J.
We solved the issue in no time, the fraud was clarified and I was happy to have experienced great support,
During this uncertain situation.

Thank you Judith J.

Date of experience: November 25, 2021
Brazil
1 review
0 helpful votes
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Described very well about the product I really appreciate that. Thank you

Date of experience: November 25, 2021
Saudi Arabia
1 review
0 helpful votes
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Refund
November 25, 2021

I asked for a refund from my account and the support helped me so well.
My request has been processed according to the email and I am waiting for the bank payment processing to finish.
Thank you

Date of experience: November 25, 2021
Indonesia
1 review
0 helpful votes
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Great job from the cx team
November 25, 2021

After I explain and making myself clear, the manager understood the problem, gracefully giving me one-time exception for their strict rule

Date of experience: November 25, 2021
Saudi Arabia
1 review
0 helpful votes
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They are good, I like them
November 25, 2021

I just post whatever project that needs help from outsider and post it to their website, cause they have a professional people.

Date of experience: November 25, 2021
Germany
1 review
0 helpful votes
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Very fast service
November 25, 2021

It's good and helpful. Very fast service. Excellent communication.

Date of experience: November 25, 2021
Pakistan
1 review
0 helpful votes
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Best Online Earning Platform
November 25, 2021

I am using freelancer.com for the past 10 years and it's the only source of my earnings and I am super satisfied with freelancer.com

Date of experience: November 24, 2021
India
1 review
0 helpful votes
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The interview process was quite smooth and she asked questions with clarity.

Date of experience: November 24, 2021