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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It's good and helpful. Very fast service. Excellent communication.
I am using freelancer.com for the past 10 years and it's the only source of my earnings and I am super satisfied with freelancer.com
The interview process was quite smooth and she asked questions with clarity.
As my understanding, Every think in Freelancer work based on protocols, so if protocol right then every think is fine. Unfortunately i have fund locked issue, its solved by efficiently with Freelancer Support Team.
They work hard, since they need to answer both parties like Freelancer and Client, more importantly to obey their protocol too.
So its little bit complex, but they do their work Efficiently:)
Great work Team :)
The very first when I rised ticket after few hours marcela P. Attend me with just one mail and then disappeared forever... i kept sending her/him mails but no response that is where I felt like this is the worst platform with no good customer support and then the other day i contact other helpers where after few hours Eli. D replyed me and helped me resolving my issue
I could not authenticate my card using the method on the website. Jam was able to walk me through it and get the issue resolved.
Very forthcoming with help, quick and to the point. If only every website was like this.
Jam P. Efficiently resolved my concerns. She did not made me feel that I am indeed chatting with a human being. Keep up the good work!
Celestine was a great help when i contacted customer support service chat. Although, the team that was declining my project due to a misaunderstanding was differnt than Celestine's however she contacted them fast and solved the issue in matter of a minute.
Thank you so much
It was a wonderful experience. He really guided me in a very good way. (Y)
Thank you for your help,
Your quick communication made me even happier,
I have received your cooperation in all kinds of problems
Thanks
Freelancer is the best job site.
And the support team was really helpful.
I will work only on freelancer in the future.
Thank you very much.
Best regards.
I'm proud I got very good service, thank you so much
Thanks to freelancer for reverting my negative balance just because of a bad client. Who is not paying me and not verifying his id
Freelancer takes a great step
Jam P. I real appreciate the assist you gave me. God bless you always
As I was betrayed by one of my client who has closed the project and ran away. Eli D helped in refunding the already taken amount and advised of how to avoid such an incident in the future as well.
I was worried about adding my external portfolio. But they cleared all my worries. Thank you so much.
The interview was to the point and went smoothly and quickly. Chelsea was very friendly and helpful. I have a good impression.
Fast and great support, thanks! My case was about charge for membership so problem was solved from support team, thanks you!
I had my call with Chelsea to very my person and my work, the call was very professional
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

