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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Very fast service
November 25, 2021

It's good and helpful. Very fast service. Excellent communication.

Date of experience: November 25, 2021
Pakistan
1 review
0 helpful votes
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Best Online Earning Platform
November 25, 2021

I am using freelancer.com for the past 10 years and it's the only source of my earnings and I am super satisfied with freelancer.com

Date of experience: November 24, 2021
India
1 review
0 helpful votes
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The interview process was quite smooth and she asked questions with clarity.

Date of experience: November 24, 2021
India
1 review
0 helpful votes
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As my understanding, Every think in Freelancer work based on protocols, so if protocol right then every think is fine. Unfortunately i have fund locked issue, its solved by efficiently with Freelancer Support Team.
They work hard, since they need to answer both parties like Freelancer and Client, more importantly to obey their protocol too.
So its little bit complex, but they do their work Efficiently:)
Great work Team :)

Date of experience: November 24, 2021
India
1 review
0 helpful votes
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The very first when I rised ticket after few hours marcela P. Attend me with just one mail and then disappeared forever... i kept sending her/him mails but no response that is where I felt like this is the worst platform with no good customer support and then the other day i contact other helpers where after few hours Eli. D replyed me and helped me resolving my issue

Date of experience: November 24, 2021
Nebraska
2 reviews
0 helpful votes
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Authentification issue
November 24, 2021

I could not authenticate my card using the method on the website. Jam was able to walk me through it and get the issue resolved.

Date of experience: November 24, 2021
Croatia
1 review
0 helpful votes
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Great experience!
November 24, 2021

Very forthcoming with help, quick and to the point. If only every website was like this.

Date of experience: November 24, 2021
Philippines
1 review
0 helpful votes
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Jam P. Efficiently resolved my concerns. She did not made me feel that I am indeed chatting with a human being. Keep up the good work!

Date of experience: November 24, 2021
Greece
1 review
0 helpful votes
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Issue with posting my project
November 24, 2021

Celestine was a great help when i contacted customer support service chat. Although, the team that was declining my project due to a misaunderstanding was differnt than Celestine's however she contacted them fast and solved the issue in matter of a minute.
Thank you so much

Date of experience: November 24, 2021
Pakistan
1 review
0 helpful votes
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Superb Experience
November 24, 2021

It was a wonderful experience. He really guided me in a very good way. (Y)

Date of experience: November 24, 2021
Australia
1 review
0 helpful votes
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Very quick reply
November 24, 2021

Thank you for your help,
Your quick communication made me even happier,
I have received your cooperation in all kinds of problems
Thanks

Date of experience: November 24, 2021
Kazakhstan
1 review
0 helpful votes
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Plus membership for 3 months.
November 24, 2021

Freelancer is the best job site.
And the support team was really helpful.
I will work only on freelancer in the future.
Thank you very much.
Best regards.

Date of experience: November 24, 2021
Bangladesh
2 reviews
0 helpful votes
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Outsanding
November 24, 2021

I'm proud I got very good service, thank you so much

Date of experience: November 24, 2021
Pakistan
1 review
0 helpful votes
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Great experience
November 24, 2021

Thanks to freelancer for reverting my negative balance just because of a bad client. Who is not paying me and not verifying his id
Freelancer takes a great step

Date of experience: November 24, 2021
TZ
1 review
0 helpful votes
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General support.
November 24, 2021

Jam P. I real appreciate the assist you gave me. God bless you always

Date of experience: November 24, 2021
India
1 review
0 helpful votes
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Great Job Eli. D
November 24, 2021

As I was betrayed by one of my client who has closed the project and ran away. Eli D helped in refunding the already taken amount and advised of how to avoid such an incident in the future as well.

Date of experience: November 24, 2021
Bangladesh
1 review
0 helpful votes
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I was worried about adding my external portfolio. But they cleared all my worries. Thank you so much.

Date of experience: November 24, 2021
Germany
1 review
0 helpful votes
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Verified by Freelancer Join Interview
November 24, 2021

The interview was to the point and went smoothly and quickly. Chelsea was very friendly and helpful. I have a good impression.

Date of experience: November 24, 2021
Georgia
1 review
0 helpful votes
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Great support
November 24, 2021

Fast and great support, thanks! My case was about charge for membership so problem was solved from support team, thanks you!

Date of experience: November 24, 2021
Switzerland
1 review
0 helpful votes
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Verification
November 24, 2021

I had my call with Chelsea to very my person and my work, the call was very professional

Date of experience: November 24, 2021