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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great support
November 24, 2021

Fast and great support, thanks! My case was about charge for membership so problem was solved from support team, thanks you!

Date of experience: November 24, 2021
Switzerland
1 review
0 helpful votes
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Verification
November 24, 2021

I had my call with Chelsea to very my person and my work, the call was very professional

Date of experience: November 24, 2021
Australia
1 review
0 helpful votes
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Great Service
November 24, 2021

I had a wonderful time to get approval for the Freelancer verified for my new freelancer business, Chelsea was helpful in getting me through the process in guiding me to get through the process

Date of experience: November 24, 2021
Peru
1 review
0 helpful votes
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Release the prize.
November 23, 2021

I won a contest yesterday and the customer was unable to clear the payment because they received an error report.

Answer and Solution:

There's a restriction in his account that will expire today and they should be able to release the prize by tomorrow.

Thank you very much!

Date of experience: November 23, 2021
India
1 review
0 helpful votes
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I got my first freelance project from freelancer. The customer support by freelancer is quick and problem solving. Thanks freelancer!

Date of experience: November 23, 2021
Morocco
1 review
0 helpful votes
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Great! Thank you.
November 23, 2021

My experience with Macall has been good. They were patient with me and presented the service well.

Date of experience: November 23, 2021
Nepal
1 review
0 helpful votes
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Excellent
November 23, 2021

It was wonderful talking with Chelsea V. She helped me with the verified freelancer and also provided me with tips to improve my profile that will definitely be going to help me get more projects.

Date of experience: November 22, 2021
Florida
1 review
0 helpful votes
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Super helpful
November 23, 2021

I had a question/concern this past weekend and the team communicated with me. Kept me engaged and then send me a link to address next steps. Very satisfied with the communication and service

Date of experience: November 22, 2021
PS
1 review
0 helpful votes
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New Business World
November 22, 2021

I have been working on Freelancer for nearly a month, it is a new experience for me, I have already started to build my career. I feel safe working on it and happy for that,
I wish I could make high level business in future,
Thanks a lot, Freelancer for granting me this opportunity.

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Date of experience: November 22, 2021
Bangladesh
1 review
0 helpful votes
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Good service by Macall C.
November 23, 2021

Macall C. (@MacallVerified) held me a lot to make my profile more professional. He was very helpful and easy to communicate with.

Date of experience: November 21, 2021
Sri Lanka
1 review
0 helpful votes
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Still exploring - So far so good
November 21, 2021

Still exploring. I am pretty new to this site. So far so good :)

Date of experience: November 21, 2021
Bangladesh
1 review
0 helpful votes
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My account problem has been Solve
November 21, 2021

I work at freelancer.com and have a lot of experience talking to you and have learned a lot. Hopefully, you will help me in case of any problem in future. Thank you very much

Date of experience: November 21, 2021
New Jersey
1 review
0 helpful votes
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Hit or miss with freelancer
November 21, 2021

I'm glad a place like this exist but I wish they didn't charge employers a fee to hire and to deposit funds. Sometimes it gets deposited by a developer canceling milestones.

Date of experience: November 21, 2021
Colombia
1 review
0 helpful votes
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Support team is very good. Brilliant!
November 21, 2021

I had some issues with my client about payment method.
My support team have solved this problem clearly.
Exactly, Gabriella was very very good and gave me nice help.
Thank you for your help!

Date of experience: November 21, 2021
Bangladesh
1 review
0 helpful votes
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Creation a logo
November 21, 2021

I get full feedback from Freelancer Support team & Solved my Problem. Freelance Support Team is Really Great, Thanks...

Date of experience: November 21, 2021
Uganda
1 review
0 helpful votes
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Satisfactory
November 21, 2021

Freelancer.com is like no other platform. Only positive memories come to mind. The customer service is top shelf and the services offered make it a great place for talent to find projects to work on.

Date of experience: November 20, 2021
Saudi Arabia
1 review
0 helpful votes
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The manager understood my problem and solved it perfectly

Date of experience: November 20, 2021
Turkiye
1 review
0 helpful votes
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5stars
November 20, 2021

Kelly It was helpful and kind to me thanks to her/him

Date of experience: November 20, 2021
Pakistan
1 review
0 helpful votes
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Helpful
November 20, 2021

Yes freelancer employees guide very well.
But unfortunately some scammers made me a loss of 30 dollars by taking security fee.

Date of experience: November 20, 2021
Italy
1 review
0 helpful votes
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Excelent assistant
November 20, 2021

The assistant understood me and help me to solve the situation.
Thank you

Date of experience: November 20, 2021