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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I got my answer after sumbitining 4 or 5 tickets. I don't know why i didn't get answer for those tickets but after all i got my answer so thank you
Danette O. Is the best Interviewer; he explained me all about the rules How I have to answer not copy pasting. Thanks
I had an issue with adding a collaborator and Leopold and Mack were very helpful in resolving the matter.
Working with Jake S. Was an absolute pleasure. He handled my issue with speed, clarity, and professionalism, keeping communication clear and friendly throughout. It genuinely felt like I was being listened to and supported every step of the way. The way he resolved my concern with such efficiency shows his deep understanding of both the platform and customer care. Honestly, if every support rep handled things like Jake, the experience on Freelancer would be 10x smoother for everyone. Big thanks to him truly appreciate the effort!
I contacted customer support and was attended by Jake S. Who provided a prompt and efficient response and resolution to my inquiry.
It were great experience, and it were easy to talk with Barrie, despite my limited English speaking skills.
I truly appreciate Nicola's prompt and professional assistance. The support provided was clear, courteous, and resolved my issue efficiently. Thank you for the excellent service.
Barry was highly professional and showed great depth of knowledge. He asked questions related my field and expertise. Freelancer takes their talent seriously which is great for clients.
It was nice talking with Danette O. I had a great experience with the customer support team. They were polite, patient. Really appreciate the support!
Olivia was very helpful and patient throughout our conversation. She provided clear information and guidance regarding my concern. I appreciate her professionalism and support. Thank you, Olivia!
Hope is genuinely nice person. He did his best for reaching out my problem and forwarded my request with relevant team. Thanks!
I find freelancer support extremely lacking. They are slow, confusing and generally difficult to deal with. I had an issue whereby I did not know the email associated with my username. I had just hired a freelancer and deposited US$500 to freelancer.com and the system unexpectedly logged me out. I could not log in with my username only (the system required the associated email address). It took 1 week for them to sort out the issue. I even re-registered a domain name to activate old email addresses that I thought were associated with the account (which in the end was a waste of time because they were not the email associated with the account). Finally after connecting to online chat (and not email support) I was told that they could transfer funds from one account to another. When I double checked they then told me that the account was being closed and a refund (back to my bank account) was being enacted. If, they had just done this from the start it would have saved a lot of time and be much less confusing, not to mention the money I would have saved on re-registering (incorrectly) a domain and hosting to get access to the account.
I was having difficulty awarding a project, Freelancer support staff Jake S, was very helpful. He put me through, and we were able to rectify the problem. Appreciate your patience and kindness
I have very nice experience from Nicola R.
Very good communication skills, thanks so much, hoping my challenge will be solved shortly
Jonny is the Best from my side, He gives me the best service. I send him a lot of issues, but each time Jonny gives me the best solution. Very helpful person, thank you so much, Jonny. Take a big respect.
I contacted Freelancer support because I received a client message and attachment that later disappeared from the platform. The support agent responded quickly, clearly explained the situation, and helped me understand why the message was no longer accessible. I really appreciated the clarity and calm approach. Thank you!
Thank you so much for your help, Magenta. I really appreciate the time and effort you've taken to support me. It means a lot, and I'm grateful for your assistance!
Understood my concerned. Help me take right steps with explaining consequences. Solved my problem without any difficulties. Appreciate the effort
The help from support assistant Catalina was great she precisely looked into my issue and helped me to overcome it. Now I am looking to get my refund as early as possible. Thank you
Xavier B was extremely helpful and professional. He responded promptly, understood my issue right away, and provided a clear and effective solution.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.


Hello Todd,
Thank you for your feedback. We've reached out via private message to ask for some additional details, so please reply when you can, and we'll be happy to help.
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We look forward to resolving this matter with you.
Best regards,
Freelancer.com Support Team