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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Dovletgeldi M.
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Honest Review
July 20, 2025

I got my answer after sumbitining 4 or 5 tickets. I don't know why i didn't get answer for those tickets but after all i got my answer so thank you

Date of experience: July 10, 2025
India
1 review
0 helpful votes
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Danette O. Is the best Interviewer; he explained me all about the rules How I have to answer not copy pasting. Thanks

Date of experience: July 10, 2025
Georgia
2 reviews
0 helpful votes
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Great service!
July 19, 2025

I had an issue with adding a collaborator and Leopold and Mack were very helpful in resolving the matter.

Date of experience: July 9, 2025
Pakistan
1 review
0 helpful votes
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Working with Jake S. Was an absolute pleasure. He handled my issue with speed, clarity, and professionalism, keeping communication clear and friendly throughout. It genuinely felt like I was being listened to and supported every step of the way. The way he resolved my concern with such efficiency shows his deep understanding of both the platform and customer care. Honestly, if every support rep handled things like Jake, the experience on Freelancer would be 10x smoother for everyone. Big thanks to him truly appreciate the effort!

Date of experience: July 10, 2025
Florida
1 review
0 helpful votes
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I contacted customer support and was attended by Jake S. Who provided a prompt and efficient response and resolution to my inquiry.

Date of experience: July 9, 2025
Ukraine
1 review
0 helpful votes
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Verification badge
July 19, 2025

It were great experience, and it were easy to talk with Barrie, despite my limited English speaking skills.

Date of experience: July 9, 2025
Bangladesh
1 review
0 helpful votes
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Satisfied Customer Support.
July 19, 2025

I truly appreciate Nicola's prompt and professional assistance. The support provided was clear, courteous, and resolved my issue efficiently. Thank you for the excellent service.

Date of experience: July 9, 2025
Pakistan
1 review
0 helpful votes
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Freelancer Verified
July 19, 2025

Barry was highly professional and showed great depth of knowledge. He asked questions related my field and expertise. Freelancer takes their talent seriously which is great for clients.

Date of experience: July 9, 2025
Pakistan
1 review
0 helpful votes
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Danette PFP
July 19, 2025

It was nice talking with Danette O. I had a great experience with the customer support team. They were polite, patient. Really appreciate the support!

Date of experience: July 9, 2025
Sri Lanka
1 review
0 helpful votes
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Olivia was very helpful and patient throughout our conversation. She provided clear information and guidance regarding my concern. I appreciate her professionalism and support. Thank you, Olivia!

Date of experience: July 9, 2025
Pakistan
1 review
0 helpful votes
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Hope is genuinely nice person. He did his best for reaching out my problem and forwarded my request with relevant team. Thanks!

Date of experience: July 9, 2025
Australia
1 review
0 helpful votes
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Overall customer support
July 19, 2025

I find freelancer support extremely lacking. They are slow, confusing and generally difficult to deal with. I had an issue whereby I did not know the email associated with my username. I had just hired a freelancer and deposited US$500 to freelancer.com and the system unexpectedly logged me out. I could not log in with my username only (the system required the associated email address). It took 1 week for them to sort out the issue. I even re-registered a domain name to activate old email addresses that I thought were associated with the account (which in the end was a waste of time because they were not the email associated with the account). Finally after connecting to online chat (and not email support) I was told that they could transfer funds from one account to another. When I double checked they then told me that the account was being closed and a refund (back to my bank account) was being enacted. If, they had just done this from the start it would have saved a lot of time and be much less confusing, not to mention the money I would have saved on re-registering (incorrectly) a domain and hosting to get access to the account.

Date of experience: July 9, 2025
Judith J. — Freelancer Rep
9 months ago

Hello Todd,

Thank you for your feedback. We've reached out via private message to ask for some additional details, so please reply when you can, and we'll be happy to help.

You can also email us at [email protected]. Remember to mention your Sitejabber review and include the specific issue you raised, so we can address it promptly.

We look forward to resolving this matter with you.

Best regards,
Freelancer.com Support Team

Nigeria
1 review
0 helpful votes
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Problem Awarding a Project
July 18, 2025

I was having difficulty awarding a project, Freelancer support staff Jake S, was very helpful. He put me through, and we were able to rectify the problem. Appreciate your patience and kindness

Date of experience: July 8, 2025
TZ
1 review
0 helpful votes
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I have very nice experience from Nicola R.
Very good communication skills, thanks so much, hoping my challenge will be solved shortly

Date of experience: July 8, 2025
Bangladesh
1 review
0 helpful votes
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Jonny's Review
July 18, 2025

Jonny is the Best from my side, He gives me the best service. I send him a lot of issues, but each time Jonny gives me the best solution. Very helpful person, thank you so much, Jonny. Take a big respect.

Date of experience: July 8, 2025
North Macedonia
1 review
0 helpful votes
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Quick and professional support
July 18, 2025

I contacted Freelancer support because I received a client message and attachment that later disappeared from the platform. The support agent responded quickly, clearly explained the situation, and helped me understand why the message was no longer accessible. I really appreciated the clarity and calm approach. Thank you!

Date of experience: July 8, 2025
Indonesia
1 review
0 helpful votes
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Project take fee refund
July 18, 2025

Thank you so much for your help, Magenta. I really appreciate the time and effort you've taken to support me. It means a lot, and I'm grateful for your assistance!

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
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Best customer support by Hope
July 18, 2025

Understood my concerned. Help me take right steps with explaining consequences. Solved my problem without any difficulties. Appreciate the effort

Date of experience: July 7, 2025
India
1 review
0 helpful votes
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Refund issue
July 17, 2025

The help from support assistant Catalina was great she precisely looked into my issue and helped me to overcome it. Now I am looking to get my refund as early as possible. Thank you

Date of experience: July 8, 2025
India
1 review
0 helpful votes
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Xavier B was extremely helpful and professional. He responded promptly, understood my issue right away, and provided a clear and effective solution.

Date of experience: July 8, 2025