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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Hamid Ali H.
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I had very helful chat with Macy M. She was through with helping me. And my query was easily and comnpletely served. Thank you.very mych Macy M.

Date of experience: July 7, 2025
AE
1 review
0 helpful votes
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I joined Freelancer.com in good faith and completed a research project for a client after discussing all requirements in the chat. I delivered 7+ hours of custom work, including data collection and formatting. However, the client refused to pay after delivery, and because no milestone was created, Freelancer.com told me there was nothing they could do. Although they claim to support freelancers, their system offers zero protection if a milestone isn't manually set, even when work is fully completed and documented. Freelancer support responded politely and said "appropriate action" was taken on the client's account — but offered no compensation or way to resolve the situation. I now understand their platform policies better, but it's very frustrating and discouraging for new freelancers. Be extremely careful: never start work without a project award and milestone payment. This experience cost me hours of unpaid labor and trust in the platform. I hope they implement stronger protections for honest freelancers in the future.

Date of experience: June 1, 2025
Judith J. Freelancer Rep
9 months ago

Hello Anwar,

Thank you for your feedback. We've reached out via private message to ask for some additional details, so please reply when you can, and we'll be happy to help.

If you prefer, you can also email us at [email protected]. Remember to mention your Sitejabber review and include the specific issue you raised, so we can address it promptly.

We look forward to resolving this matter with you.

Best regards,
Freelancer.com Support Team

Singapore
1 review
0 helpful votes
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Great and Helpful Support
July 17, 2025

I had an issue with an unexpected membership charge. The customer support team was patient, clear, and professional throughout the entire process. They helped me understand the situation and kindly issued a refund. I appreciate their prompt and courteous assistance.

Date of experience: July 7, 2025
Canada
1 review
0 helpful votes
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Customer Satisfaction
July 16, 2025

Leopold assisted me in a timely manner and he prioritized my concern and escalated to the relevant team. :)

Date of experience: July 6, 2025
Bangladesh
1 review
0 helpful votes
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Thanks Jake S
July 15, 2025

Jake S is great. Thanks from me. And i Rate 100 with Jake S (Freelancer Support)
General Support, also thanks Freelancer.com

Date of experience: July 6, 2025
Bangladesh
1 review
0 helpful votes
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Excellent Support from Jake S.
July 15, 2025

Jake S. Helped me understand the withdrawal process clearly. He gave me useful information about processing time and weekends. Very helpful and polite support!

Date of experience: July 5, 2025
New York
1 review
0 helpful votes
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Refund Support Request Review
July 15, 2025

I opened a support ticket to help refund a charge that was fraudulently deposited to my account. Catalina M. Quickly and expertly addressed my available options and solved my issue. I was extremely worried initially that this process was going to be long and require a lot of upfront time but Catalina alleviated those concerns.

Date of experience: July 5, 2025
VE
1 review
0 helpful votes
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Muy buen soporte de parte de Heidi, fue muy atenta y me ayudo de manera muy eficiente a solucionar el problema..

Date of experience: July 5, 2025
Uzbekistan
1 review
0 helpful votes
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To the supporter
July 15, 2025

Macy M., the support operator, gave me very good advice when adding my bank card to the system. I am pleased with her service.

Date of experience: July 5, 2025
Bangladesh
1 review
0 helpful votes
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Thanks for my Good Experience.
July 15, 2025

I learned a lot by talking about the project. And gained a lot of knowledge, so thank you very much to the Freelancer Support Team. For helping me.

Date of experience: July 5, 2025
Bangladesh
1 review
0 helpful votes
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Jonny was best so far
July 14, 2025

His communication was good. He easily understood my questions and informed me accordingly. Thanks Jonny

Date of experience: July 4, 2025
South Africa
1 review
0 helpful votes
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Verification was a breeze
July 14, 2025

Russell couldn't have been a better host. The verification process was smooth, thorough and he was utterly professional about the questions asked. Very happy with the process and the consultant.

Date of experience: July 4, 2025
Pakistan
1 review
0 helpful votes
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As a Preferred Freelancer, I've had a great experience on Freelancer.com. The program gives me access to high-quality clients and well-paying projects. The badge adds credibility, helping me stand out in a competitive marketplace. Payments are secure, and support is responsive when needed. However, the platform fees are quite high, and some clients still expect low rates despite the premium service. Overall, it's been a positive journey—worth it if you deliver top-notch work!

Date of experience: July 4, 2025
India
1 review
0 helpful votes
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Thank you, Olivia T
July 14, 2025

I'm glad to writing about my experience, with freelancer.com, thank you "Olivia T" to understand and solved my problem.

Date of experience: July 4, 2025
Michigan
1 review
0 helpful votes
Follow Azadeh E.
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I had a very positive experience during my Freelancer Verified interview. The interviewer was patient, professional, and well-prepared. The questions were clear and relevant, and the conversation helped me feel comfortable and confident. I appreciated their respectful approach and attention to detail throughout the process. It made me feel supported as a freelancer joining the platform.

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Date of experience: July 3, 2025
Pakistan
1 review
0 helpful votes
Follow Ali H.
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Jake S. Is quick and easy to communicate with. He clearly explains what I need to do and what has to be done. He was a great guy. I appreciate the help.

Date of experience: July 3, 2025
Indonesia
1 review
0 helpful votes
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Helpful and clear
July 13, 2025

So helful. The freelance support help me about my card authentication. Step by step is clear and detail. Thank you!

Date of experience: July 3, 2025
Viet Nam
1 review
0 helpful votes
Follow Hai Long T.
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I asked for him. He read my request carefully and resolved the issue for some minutes.
Thanks for him again.

Date of experience: July 3, 2025
Indonesia
1 review
0 helpful votes
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Verification ID and withdrawal
July 13, 2025

I am very grateful to the freelancer help agents named Elora and Lyndon S. Thank you very much for being responsive, quick to respond and helping me who was my first time on freelancer.com. May they both always be blessed by God. I initially felt troubled and thought CS help would take a long time to respond and not help much, but it was really professional, they worked very quickly, and responded quickly too. This is the first time I will withdraw my funds so I am quite confused. But it turns out my worries disappeared after I chatted with both of them who responded to me quite quickly and helped solve my problem. Once again thank you very much. I will ask again when there is confusion on freelancer.com. Warm greetings from Indonesia.
-Astrid-

Date of experience: July 3, 2025
Singapore
1 review
0 helpful votes
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Payment auto release issue
July 13, 2025

My project payment was released automatically by system. CS advised will reverse the payment cause by this issue as i did not release it myself. CS has advised me to pause subscription mode.

Date of experience: July 3, 2025