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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Amar R.
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Jake S. Was very quick and responsive to my problem. I had a highly professional experience with him.

Date of experience: July 17, 2025
Egypt
1 review
0 helpful votes
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Very Helpful
July 26, 2025

Inquiry about ID verification (nothing much to say)...

Date of experience: July 16, 2025
Kenya
1 review
0 helpful votes
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Freelancer.com support
July 26, 2025

Jake S. Is an amazing customer support agent. Best customer support by clearly communicating and timely update of the support progress.

Date of experience: July 16, 2025
Pakistan
1 review
0 helpful votes
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Max Assistance
July 26, 2025

I met 2 times with max in chat support and he is really straight and clear is did my issue in seconds. Good job max. Thankyou

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Date of experience: July 16, 2025
Pakistan
1 review
0 helpful votes
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Had a great experience getting verified on the platform with the help of Russell V. The process was handled smoothly, with clear communication and timely assistance throughout. Truly appreciate the support from Russell V.

Date of experience: July 14, 2025
Georgia
1 review
0 helpful votes
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AVOID depositing any money
July 25, 2025

My experience with the actual service of freelancer and the one freelancer I worked with was pretty good until I realized that I had over deposited funds into my account for a project that was ceased midway. Freelancer has made the process of withdrawing funds the most painful and inconvenient it can be. Also, I STILL have not withdrawn my funds as of writing this and I don't know if I will. So, if you're planning on utilizing the site for hiring people DO NOT deposit extra funds whatever the case may be. They will make you run through so many hoops and hurdles that even actual banks do not make you do. For instance, AFTER demanding government issued IDs for verification they made me take a selfie photo with a piece of paper and code written on it and even that was NOT ENOUGH. Now they are trying to make me record a video and say things to "verify" it's me. The whole thing is just such horse$#*!. If they actually cared about verification they would have asked for some sort of 2 factor authentication instead of this nonsense and not to mention all of the DARK UI they have to get you to NOT withdraw funds.

Date of experience: July 15, 2025
Pakistan
1 review
0 helpful votes
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Medz, understood exactly the case, and tried to reach out the client, let see how it goes, but I am happy with the meds communicating skills, and understanding nature of the case.

Date of experience: July 14, 2025
New York
1 review
0 helpful votes
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Great Experience
July 24, 2025

I had a great experience joining the preferred freelancer program with the help of staff member Danette O. She was very professional and courteous, and clearly explained to me the requirements and expectations of the program. I'm grateful to be accepted into the program and thankful for Danette's gracious demeanor during the interview process. Thank you!

Date of experience: July 13, 2025
Philippines
1 review
0 helpful votes
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I had one issue while using Freelancer.com, and their support team handled it really well.
I reached out for help, and they responded quickly with clear instructions.
The support agent was polite, professional, and resolved my problem efficiently.
It made me feel confident using the platform, knowing that help is available when needed.
Great experience overall!

Date of experience: July 14, 2025
Bangladesh
1 review
0 helpful votes
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Hello, Thank you so much for your kind and helpful support. I truly appreciate the assistance you provided. Your service was excellent, and I'll definitely leave positive feedback for you as requested. I'll also consider recommending the Freelancer Facebook page to others. Thanks once again, and I'll be sure to reach out if I need help in the future. Best regards,
[Macy]

Date of experience: July 13, 2025
Saudi Arabia
1 review
0 helpful votes
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Freelancer support
July 22, 2025

I have used freelancer support many times and it is very useful/helpful! Not many sites have such great service so freelancer support stands out for sure!

Date of experience: July 13, 2025
Pakistan
1 review
0 helpful votes
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Freelancer help
July 22, 2025

I had an issue with a client so I reached out for help and Hope D. Assisted me and handled the matter in a very professional way.

Date of experience: July 13, 2025
India
1 review
0 helpful votes
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Great Experience
July 22, 2025

It was great speaking Russell. I truly appreciate his support during the verification process. Keep up the great work!

Date of experience: July 12, 2025
Bangladesh
1 review
0 helpful votes
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The conversation was greatly helpful. The support man Xavier B has clarified the Freelancing process to me. I am thankful to Freelancer Support Team. I get confidence to grow together.

Date of experience: July 11, 2025
Pakistan
1 review
0 helpful votes
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Preffered Freelancer
July 21, 2025

I've been working on Freelancer.com since 2024, and recently I applied for the Preferred Freelancer Program. I want to express my sincere gratitude to Danette O. For her incredible support throughout the process. She asked insightful and smooth questions about my freelancing journey, which made it easier for me to share my experience and skills. Thanks to her guidance, I was able to move forward confidently, and I truly appreciate her help in getting the Preferred Freelancer badge. Thank you, Danette, for your kind assistance and encouragement!

Date of experience: July 11, 2025
Oregon
1 review
0 helpful votes
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I had a transaction problem when creating a milestone payment. Olivia gave me instant help and worked this problem out. Thanks.

Date of experience: July 11, 2025
North Carolina
1 review
0 helpful votes
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Helpful Assistance
July 20, 2025

I was closing my account due to a non compete I was signing with a new company. The $1.40 in my account that I needed to withdraw was delayed by a month. Mack helped me get my money back and close my account so I can start my new position.

Date of experience: July 10, 2025
Egypt
1 review
0 helpful votes
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Good,...
July 20, 2025

Helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient...

Date of experience: July 10, 2025
Philippines
1 review
0 helpful votes
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Clear & concise
July 20, 2025

Jake S. Was very clear & concise as to providing answers to my queries and concerns. I appreciate the quick response provided by the platform, Freelancer.com.

Date of experience: July 11, 2025
India
1 review
0 helpful votes
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I recently faced a serious issue where a client attempted to blackmail me after I completed their project with full transparency and quality. Despite explaining everything clearly to support—including that the client agreed to the terms beforehand and then demanded my original documents after delivery—I received no meaningful help. Nicola from the support team failed to take appropriate action or provide a fair resolution. As a new freelancer trying to build a career on the platform, I expected better protection and understanding. Unfortunately, this experience has left me feeling unprotected and unsupported. I hope the platform improves its dispute resolution process and offers genuine support to new, honest freelancers.

Date of experience: July 10, 2025
Catalina M. Freelancer Rep
8 months ago

Hi Sahil,

Thanks for letting us know about this one.

We've sent a private message to you so that we may be able to dig deeper regarding your concern. Kindly check your inbox here in Sitejabber.

Alternatively, we'd like to suggest that you contact us at [email protected], and tell our chat agent or indicate on your ticket that you already have a Sitejabber review and that you’re instructed to contact them for assistance. Kindly give them the exact issue that you have here, so we can have an easier way to connect and sort your queries.

Thank you and have a great day!