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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Jake S. Was very quick and responsive to my problem. I had a highly professional experience with him.
Inquiry about ID verification (nothing much to say)...
Jake S. Is an amazing customer support agent. Best customer support by clearly communicating and timely update of the support progress.
I met 2 times with max in chat support and he is really straight and clear is did my issue in seconds. Good job max. Thankyou
Had a great experience getting verified on the platform with the help of Russell V. The process was handled smoothly, with clear communication and timely assistance throughout. Truly appreciate the support from Russell V.
My experience with the actual service of freelancer and the one freelancer I worked with was pretty good until I realized that I had over deposited funds into my account for a project that was ceased midway. Freelancer has made the process of withdrawing funds the most painful and inconvenient it can be. Also, I STILL have not withdrawn my funds as of writing this and I don't know if I will. So, if you're planning on utilizing the site for hiring people DO NOT deposit extra funds whatever the case may be. They will make you run through so many hoops and hurdles that even actual banks do not make you do. For instance, AFTER demanding government issued IDs for verification they made me take a selfie photo with a piece of paper and code written on it and even that was NOT ENOUGH. Now they are trying to make me record a video and say things to "verify" it's me. The whole thing is just such horse$#*!. If they actually cared about verification they would have asked for some sort of 2 factor authentication instead of this nonsense and not to mention all of the DARK UI they have to get you to NOT withdraw funds.
Medz, understood exactly the case, and tried to reach out the client, let see how it goes, but I am happy with the meds communicating skills, and understanding nature of the case.
I had a great experience joining the preferred freelancer program with the help of staff member Danette O. She was very professional and courteous, and clearly explained to me the requirements and expectations of the program. I'm grateful to be accepted into the program and thankful for Danette's gracious demeanor during the interview process. Thank you!
I had one issue while using Freelancer.com, and their support team handled it really well.
I reached out for help, and they responded quickly with clear instructions.
The support agent was polite, professional, and resolved my problem efficiently.
It made me feel confident using the platform, knowing that help is available when needed.
Great experience overall!
Hello, Thank you so much for your kind and helpful support. I truly appreciate the assistance you provided. Your service was excellent, and I'll definitely leave positive feedback for you as requested. I'll also consider recommending the Freelancer Facebook page to others. Thanks once again, and I'll be sure to reach out if I need help in the future. Best regards,
[Macy]
I have used freelancer support many times and it is very useful/helpful! Not many sites have such great service so freelancer support stands out for sure!
I had an issue with a client so I reached out for help and Hope D. Assisted me and handled the matter in a very professional way.
It was great speaking Russell. I truly appreciate his support during the verification process. Keep up the great work!
The conversation was greatly helpful. The support man Xavier B has clarified the Freelancing process to me. I am thankful to Freelancer Support Team. I get confidence to grow together.
I've been working on Freelancer.com since 2024, and recently I applied for the Preferred Freelancer Program. I want to express my sincere gratitude to Danette O. For her incredible support throughout the process. She asked insightful and smooth questions about my freelancing journey, which made it easier for me to share my experience and skills. Thanks to her guidance, I was able to move forward confidently, and I truly appreciate her help in getting the Preferred Freelancer badge. Thank you, Danette, for your kind assistance and encouragement!
I had a transaction problem when creating a milestone payment. Olivia gave me instant help and worked this problem out. Thanks.
I was closing my account due to a non compete I was signing with a new company. The $1.40 in my account that I needed to withdraw was delayed by a month. Mack helped me get my money back and close my account so I can start my new position.
Helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient... helpful and patient...
Jake S. Was very clear & concise as to providing answers to my queries and concerns. I appreciate the quick response provided by the platform, Freelancer.com.
I recently faced a serious issue where a client attempted to blackmail me after I completed their project with full transparency and quality. Despite explaining everything clearly to support—including that the client agreed to the terms beforehand and then demanded my original documents after delivery—I received no meaningful help. Nicola from the support team failed to take appropriate action or provide a fair resolution. As a new freelancer trying to build a career on the platform, I expected better protection and understanding. Unfortunately, this experience has left me feeling unprotected and unsupported. I hope the platform improves its dispute resolution process and offers genuine support to new, honest freelancers.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.


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