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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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I had a fantastic experience during the onboarding process with Freelancer. Jonny from the support team was incredibly helpful, professional, and responsive throughout. He clearly explained everything, guided me step-by-step, and helped me get approved for the Preferred Freelancer Program. Thanks to his support, I feel even more confident and motivated to grow on this platform. I truly appreciate the care and attention Jonny gave—Freelancer is lucky to have him! Highly recommend the platform for both new and experienced freelancers.

Date of experience: July 22, 2025
India
1 review
0 helpful votes
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Freelancer support concern
August 1, 2025

Requested to coordinate with the freelancer as the freelancer is non-responsive. I haven't heard since then the status is still the same with the freelancer. I am gradually loosing hope with freelancer.com & it's support team.

Date of experience: July 22, 2025
Judith J. Freelancer Rep
8 months ago

Hello Siddique, thank you for your feedback.

We appreciate you bringing this to our attention.

To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.

Alternatively, you may reach out to us directly at [email protected]. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.

We look forward to resolving this with you.

Warm regards,
Freelancer.com Support Team

India
1 review
0 helpful votes
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Feedback for jake s
August 1, 2025

Had a issue resolved promptly by Jake. He was polite and knowledgeable and fast in identifying and resolving the issue

Date of experience: July 22, 2025
Philippines
1 review
0 helpful votes
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Support on Re-awarding Concern
August 1, 2025

Leopold is so nice and very accommodating. He did a great job addressing the concern. He even did an additional assistance.

Date of experience: July 22, 2025
Algeria
1 review
0 helpful votes
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We were able to reach a almost half way resolution however I am not satisfied with the solution you could say I settled down with freelancer for a courtesy unfair fee cancelation but with the help compared to some other places it was fine.

Date of experience: July 22, 2025
India
1 review
0 helpful votes
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My onboarding experience was excellent! Danette was very friendly, professional, and clear in her communication. All the important details about the Preferred Freelancer Program were explained thoroughly, and my questions were answered patiently. The entire process felt smooth and well-organized. I truly appreciate the support and guidance provided — thank you for making this a great experience!

Date of experience: July 22, 2025
Ecuador
1 review
0 helpful votes
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Helpfull and Fasted
July 31, 2025

She was so kind and attentive with my issue, and support me details on how I need to proceed with the employer which result a scam

Date of experience: July 20, 2025
Texas
1 review
0 helpful votes
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I am having issues with my freelancer. At the beginning he said there is not much we can do, but then he investigated and helped me. Also provided recommendations to avoid this situation.
He fixed the problem, now I am excited to work with another freelancer that could help me with my issue.

Date of experience: July 19, 2025
India
1 review
0 helpful votes
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Realistic Face Swap Expertg
July 29, 2025

I want to change ratings for my client
I have give 4.6 by mistake and now i want to change it to 5 star
Can you please help me in this and change it from your end Here is contest link
https://www.freelancer.com/contest/realistic-face-swap-expertg-*******/entries

Date of experience: July 20, 2025
Bangladesh
1 review
0 helpful votes
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Excellent and Smooth Experience
July 29, 2025

I had a very positive experience using Freelancer. The platform is user-friendly, and the support team was helpful whenever I needed assistance. Tasks were completed on time, and the communication was clear. I highly recommend it to anyone looking for reliable freelancing services.

Date of experience: July 19, 2025
Turkiye
1 review
0 helpful votes
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Very good support
July 28, 2025

I was happy with Xaviers support. He was to the point, offered alternative solutions and was always nice and welcoming.

Date of experience: July 18, 2025
Germany
1 review
0 helpful votes
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Clarifying experience
July 28, 2025

Was confused by a charge on my account and received clarity on it. Hopefully my concern about not getting an email for my subscription charge will be forwarded to the platform developers so that freelancers know if they've forgotten to cancel their free subscription.

Date of experience: July 18, 2025
TT
1 review
0 helpful votes
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Patient Help
July 28, 2025

Max T. Was quite patient with me, even though I misunderstood what was being said... after re-reading the message though, I understood and was able to know how to move forward with my issue

Date of experience: July 18, 2025
Virginia
2 reviews
0 helpful votes
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I recently got invited to the Preferred Freelancer Program, and the experience was amazing. Danette O. Guided me clearly and kindly throughout the process. She was very professional, friendly, and made everything simple to understand. I'm thankful for this opportunity and excited to grow more on the platform. Thank you to the Freelancer.com team and especially to Danette O. For the great support! 😊

Date of experience: July 17, 2025
India
1 review
0 helpful votes
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Great experience
July 27, 2025

Its was a great help from support. Very polite and understanding and resolve ny issue in few minutes. Thank you

Date of experience: July 18, 2025
India
1 review
0 helpful votes
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Nice On-boarding Experience.
July 27, 2025

Yes, he helped me understand completer rules and also shared important information through PDF so that I and my team can follow the same. Thanks.

Date of experience: July 17, 2025
India
1 review
0 helpful votes
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Outstanding
July 27, 2025

I did chat with Danette O its really a good time to chat with him. He asked questions about my profile and I answered it professionally.

Date of experience: July 17, 2025
Bangladesh
1 review
0 helpful votes
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Excellent & Quick Service
July 27, 2025

I've been given excellent Preferred Freelancer Service by Danette O. It was quick and easy to follow. I also been provided with opportunity to ask and clarify and questions that I may have. It was a wholesome experience

Date of experience: July 17, 2025
Morocco
1 review
0 helpful votes
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Perfect_communiccation
July 27, 2025

The support team was very helpful and provided clear guidance that helped me solve my issue successfully. I really appreciate their assistance.

Date of experience: July 17, 2025
Pakistan
1 review
0 helpful votes
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Jake S. Was very quick and responsive to my problem. I had a highly professional experience with him.

Date of experience: July 17, 2025