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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Ethiopia
1 review
0 helpful votes
Follow Addisalem K.
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It was a pleasure to join the Preferred Freelancer Program with the help of Jonny. We had a productive discussion about my area of expertise and, most importantly, the program itself. I'm pleased to finally be a member of the PFP.

Date of experience: July 25, 2025
Sri Lanka
1 review
0 helpful votes
Follow Chathurya S.
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Hey Jake, I just wanted to say a big THANK YOU for all your help with this withdrawal issue. Seriously, I really appreciate you taking the time to guide me through it. Your support means a lot, and I'm super grateful to have you helping me out! Thanks again, buddy! You're the best. Cheers,
Chathurya

Date of experience: July 25, 2025
India
1 review
0 helpful votes
Follow Amit Ranjan S.
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I've been working as a Verified and Preferred Freelancer on the platform, and the experience has been great. The onboarding was smooth, the support from the team—especially Jonny—was clear and helpful, and being part of the Preferred Freelancer Program has helped me connect with quality projects that match my skills. Highly recommend it for serious freelancers!

Date of experience: July 25, 2025
Saudi Arabia
1 review
0 helpful votes
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Very helpful and fast
August 4, 2025

Max. T was super helpful and quick to respond. He solved my issue smoothly and professionally. Great support. Thank you!

Date of experience: July 25, 2025
Canada
1 review
0 helpful votes
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Promising but key feature missing
August 3, 2025

Extensive list of freelancers in different fields. Milestone creation and payments procedures are straightforward. However, there are two key elements that destroy the user experience for clients trying to retain freelancers:
- the platform's feature that create bids automatically for freelancers is deceptive at best. Freelancers have bid created under they name for a price that they will not honor.
- there is not a repository or drop box where freelancers can put their actual bids for the client to compare, review and choose. You end spending hours and days in chat and back-and-forth discussions with freelancers to come with a number of actual proposals from whom you can actually choose from.

Date of experience: July 24, 2025
Judith J. Freelancer Rep
8 months ago

Thank you for sharing your detailed feedback, Noel. We appreciate you highlighting both the positive aspects and areas for improvement. Your concerns regarding the automatic bid feature and the repository for freelancer proposals have been forwarded to the relevant team for review.

GB
1 review
0 helpful votes
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Really helpful Xavier B. From (Freelancer Support) Client Support. Five star rating for the support offered by Xavier B (customer support representative).

Date of experience: July 24, 2025
KR
1 review
0 helpful votes
Follow Heeyeun S.
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Asking for the deposit of project
August 3, 2025

The manager(Jake S.) gave me many kinds of supportive advice and information even though I asked about same thing several times.
He was so kind and nice during the inquiry, thank you! 👍

Date of experience: July 25, 2025
Virginia
1 review
0 helpful votes
Follow Shrunmay S.
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Excellent Service and Guidance
August 3, 2025

I have contacted customer support. Within 20 minutes, they have resolved my issue. I am very thankful to an individual 'Nicola', who supported me.

Date of experience: July 24, 2025
India
1 review
0 helpful votes
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Membership issue
August 3, 2025

Leopold understood the issue instantly and redressed it promptly. He was professional and courteous.

Date of experience: July 24, 2025
Pakistan
1 review
0 helpful votes
Follow Muhammad H.
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PFP Onboarding Process Guidelines
August 2, 2025

Jonny, guide me perfectly about the PFP programs, and he is a great person to talk with, and I will be hoping that he will guide me like this in future as well if I require anything.

Date of experience: July 24, 2025
Canada
1 review
0 helpful votes
Follow Shaikh Talal A.
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Excellent service
August 2, 2025

Jonny was very helpful in recruiting me and guiding me through the onboarding process for the preferred Freelancer program. They were quick to answer questions and were extremely accommodating. 10/10

Date of experience: July 23, 2025
Pakistan
1 review
0 helpful votes
Follow Faraz A.
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Onboard activity was quite good.
August 2, 2025

The SLA Freelancing onboarding activity was well-structured, informative, and highly engaging. It provided a clear understanding of the platform's expectations, procedures, and professional standards. The session helped me gain valuable insights into how to present myself effectively to clients, manage tasks efficiently, and maintain strong communication. I appreciate the practical guidance and real-world examples shared throughout the activity, which made the experience both enriching and motivating. Looking forward to applying these learnings to grow successfully on the platform. Special thanks to Danette, he provided the information in easy way. Thanks

Date of experience: July 23, 2025
Pakistan
1 review
0 helpful votes
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Great Team Great Support
August 2, 2025

The team was incredibly helpful, responsive, and knowledgeable. Their support made the entire process smooth and stress-free. Highly recommended!

Date of experience: July 23, 2025
India
1 review
0 helpful votes
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The experience was good, Nice and polite conversation with Russell V, he is very supportive during the verification call.

Date of experience: July 23, 2025
Germany
1 review
0 helpful votes
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Very good support team
August 1, 2025

Hope was very proffesional and quick to respond in the support chat. She answered directly and in full detail.

Date of experience: July 23, 2025
India
1 review
0 helpful votes
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Best service platform ever
August 1, 2025

One of best service and best support system ever I have never been this type of quick support for any other platform. I truly recommend this platform

Date of experience: July 23, 2025
Sri Lanka
1 review
0 helpful votes
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Excellent Service.
August 1, 2025

Jonny from the Preferred Freelancer team contacted me. I was informed about the program and its rules and regulations. It also came with the necessary guidance to reach my ultimate goal. I had a great user experience working with Jonny. Thank you, Jonny.
Thanks, Preferred Freelancer team

Date of experience: July 22, 2025
BA
1 review
0 helpful votes
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Refund on a unused membership
August 1, 2025

I had an issue where my account was charged after the free trial ended, even though I didn't use any premium features. I was really stressed about the unexpected charge and negative balance, but the support agent I spoke to was incredibly kind, understanding, and quick to help. They explained everything clearly, reversed the charge as a courtesy, and made sure I was back on the free plan moving forward. I genuinely appreciate the professionalism and empathy, amazing customer service that turned a frustrating situation into a positive one. Thank you!

Date of experience: July 22, 2025
Pakistan
1 review
0 helpful votes
Follow Sawera T.
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I had a fantastic experience during the onboarding process with Freelancer. Jonny from the support team was incredibly helpful, professional, and responsive throughout. He clearly explained everything, guided me step-by-step, and helped me get approved for the Preferred Freelancer Program. Thanks to his support, I feel even more confident and motivated to grow on this platform. I truly appreciate the care and attention Jonny gave—Freelancer is lucky to have him! Highly recommend the platform for both new and experienced freelancers.

Date of experience: July 22, 2025
India
1 review
0 helpful votes
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Freelancer support concern
August 1, 2025

Requested to coordinate with the freelancer as the freelancer is non-responsive. I haven't heard since then the status is still the same with the freelancer. I am gradually loosing hope with freelancer.com & it's support team.

Date of experience: July 22, 2025
Judith J. Freelancer Rep
8 months ago

Hello Siddique, thank you for your feedback.

We appreciate you bringing this to our attention.

To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.

Alternatively, you may reach out to us directly at [email protected]. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.

We look forward to resolving this with you.

Warm regards,
Freelancer.com Support Team