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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow naveed A.
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It was really great to talk to freelancer staff. They have queries me great.

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Date of experience: May 9, 2023
Philippines
1 review
0 helpful votes
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Great Interviewer
May 9, 2023

Barry was great and polite to talk with. All questions are very professional. Thank you and God bless us!

Date of experience: May 9, 2023
GB
1 review
0 helpful votes
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Overall, very good. The call came through on time and lasted the 10 minutes indicated on the call invitation, Chelsea the interviewer was courteous and professional and asked several relevant questions. It was a good conversation and the result has given me the opportunity to further my career as a freelancer so very worthwhile for me.

Date of experience: May 9, 2023
India
1 review
0 helpful votes
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Identity verification support.
May 9, 2023

I had a great experience in having support from Madeline. She patiently listened to my queries and helped me in verifying the identity.

Date of experience: May 8, 2023
Mexico
1 review
0 helpful votes
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Nice experience
May 9, 2023

It was a nice experience, Joey is very kind and clear.
The process to get verified was quick as well

Date of experience: May 8, 2023
Japan
1 review
0 helpful votes
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Thank you for your help!
May 9, 2023

It helped me so much! She helped me to authenticate my card. I'm new in here, and she was so kind to me. Thank you very much!

Date of experience: May 8, 2023
Bangladesh
1 review
0 helpful votes
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Very satisfied
May 9, 2023

The discussion was very clear & questions were good to get verified.

Thanks

Date of experience: May 8, 2023
Malaysia
1 review
1 helpful vote
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Bad services
June 8, 2023

REALLY BAD SERVICES! MY ACCOUNT HAS BEEN CLOSED DUE TO UNKNOWN REASON! I'VE SEND MY DETAIL TO REACTIVE MY ACCOUNT AND I DIDN'T GET ANY EMAIL FROM FREELANCER!

Date of experience: May 8, 2023
Montana
1 review
0 helpful votes
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Mobile website code may not be very well integrated with chat agent text service options as cleanly usable as you might prefer.

Date of experience: May 8, 2023
Argentina
1 review
0 helpful votes
Follow Florencia A.
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I was chatting with Dom A. The best support ever!
Thank you so much.
REALLY excellent attention.
Great Support Team!

Date of experience: May 8, 2023
Philippines
1 review
0 helpful votes
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Excellent & Quick
May 9, 2023

Kelly helped me very quick and it worked. All good

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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Good service
May 9, 2023

Really good service she stayed with me the entire time & I manage to understand everything I needed to know

Date of experience: May 8, 2023
Haiti
1 review
0 helpful votes
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Dom A. Was very understanding and helped me solve my problem in a very short time. I appreciated his professionalism.

Date of experience: May 8, 2023
Pakistan
1 review
0 helpful votes
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The agent who approached me for interview is very cooperative and helped me throughout the interview. He did not me feel uncomfortable at any point and asked everything in a good manner and wherever I needed any explanation he explained me very well. Also he did not mind even I have problem wuth my headphones but he gave me time to arrange other headphone then we continued and everything completed smoothly

Date of experience: May 8, 2023
Pakistan
1 review
0 helpful votes
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I love to work talk with Berry and overall interview was awesome and easy to communicate have few questions detail about my skills etc overalll great to guide me about it too.

Date of experience: May 8, 2023
Bangladesh
1 review
0 helpful votes
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Experience With Freelancer
May 8, 2023

Very good support experience with Frieda S. He is a very good person to help me with issues

Date of experience: May 8, 2023
India
1 review
0 helpful votes
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Great Support
May 8, 2023

Russell V was very understanding of all my requests. I wish him all the best.

Date of experience: May 8, 2023
Egypt
1 review
0 helpful votes
Follow Mennatullah G.
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I received and email about suspicious activity and my password was changed,, I was so worried and Lyndon S. Helped me very much

Later,, After submitting my bids clients sent me in chat asking for contacting them outside the platform ( on whatsapp,telegram,etc)
So I contacted the contact center "Madeline B." and sent her screenshots from their chats, she checked them and restored my bids,,, she was very helpful,, thanks for her and for the website contact center,, they never fail me

Date of experience: May 7, 2023
Colombia
1 review
0 helpful votes
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Perfect support
May 7, 2023

The interaction was super quick and efficient. Solved completely my problem.

Date of experience: May 7, 2023
India
1 review
0 helpful votes
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Awesome
May 7, 2023

To Whom It May Concern

Stunning alluring ravishing bewitching beguiling exquisite Bonny and utmost beauteous Customer support by the Honrable Customer support officer. I don't know whether the officer was male or female. Anyways 11+ Stars. Thanks alot Freelancer. I wish for everyone's grand success associated with Freelancer. Cheers.

Date of experience: May 7, 2023