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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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I highly recommend this platform. There are many talented freelancers available, but what truly stands out is the real and responsive Freelancer Support Team, not just generic AI replies.
A special thank you to Frieda S., who was exceptionally helpful.
I encountered an issue with a freelancer who failed to complete an agreed milestone and attempted to take the funds. The support team acted quickly and professionally, resolving the situation and recovering the full amount.
Outstanding service and support, thank you again!

Date of experience: July 30, 2025
Pakistan
1 review
0 helpful votes
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Great support
August 9, 2025

Support staff understood my concerns in a single message. It was a great experience. I feel safe working here on the website after contacting support. Thank you

Date of experience: July 30, 2025
Philippines
1 review
0 helpful votes
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Verified Account
August 8, 2025

Russell was very kind and patient, allowing me time to fix my audio issues. The interview was quick, efficient, and straight to the point. I truly appreciated his professionalism. Highly recommended!

Date of experience: July 29, 2025
Pakistan
1 review
0 helpful votes
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I have a great experience with them. They asked questions to the point and cooperative throughout the conversation. I'm satisfied with freelancer. Com

Date of experience: July 29, 2025
China
1 review
0 helpful votes
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I have contacted freelancer support desk for my first withdrawing and all stuff are so kind and enthusiastic about my issue. Really good freelancer customer service and freelancing platform.
I like freelancer so much and will work long time here.

Date of experience: July 29, 2025
Ukraine
1 review
0 helpful votes
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Great Experience with Danette O
August 8, 2025

I had a great experience during the Preferred Freelancer Program onboarding. Danette O was professional, friendly, and clear throughout the entire process and guided me smoothly, asked relevant questions, and maintained a respectful and welcoming tone. The onboarding was well-structured, and I felt valued as a freelancer. Thank you, Danette, for making the process both efficient and enjoyable. Your support truly reflects the high standards of the program.

Date of experience: July 29, 2025
India
1 review
0 helpful votes
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Perfect guy!
August 7, 2025

This guys pearl V was excellent in communication, withing my few words he understood my concern and helped me. He is the best.

Date of experience: July 29, 2025
Pakistan
1 review
0 helpful votes
Follow Naveed H.
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Olivia T. Has been an outstanding support representative. She communicated clearly, showed genuine patience, and guided me through every step of the process. She not only helped me understand the situation better but also resolved the issue efficiently and with great professionalism. Her kind attitude and willingness to assist made a big difference. I truly appreciate her support and dedication. Thank you, Olivia, for making this experience smooth and stress-free.

Date of experience: August 2, 2025
Pakistan
1 review
0 helpful votes
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I have an issue with my refund.
August 7, 2025

I had an issue that left me really stressed, but Jake S. Went above and beyond to resolve it quickly and professionally. He was patient, understanding, and made sure I felt supported every step of the way. I truly appreciate how he handled my case excellent service and a great example of how support should be! Thanks Jake. S and freelancer team.

Date of experience: July 28, 2025
Egypt
1 review
0 helpful votes
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Absolutely fantastic and truly remarkable, Macy M. Cutosmer's support is really helpful. It was an experience that left a lasting impression. Every moment was filled with joy and excitement, making it an adventure worth cherishing.

Date of experience: July 28, 2025
Pakistan
1 review
0 helpful votes
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I had a chance to communicate with Danette O concerning Preferred Freelancer Program, it was a great experience and they were super helpful and understanding.

Date of experience: July 28, 2025
Nigeria
1 review
0 helpful votes
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Rising star onboarding experience
August 7, 2025

The onboarding process was remarkable, Danatte O was nice, professional and straight forward.
Freelancer platform and it's staffs makes me happy.

Date of experience: July 28, 2025
Argentina
1 review
0 helpful votes
Follow Gonzalo Matias H.
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I forgot to cancel my "Plus" trial membership and was automatically charged. I contacted customer service to explain my mistake, and to my surprise, they responded very quickly. They understood the situation and processed a full refund without any issues. I am very grateful for their understanding and efficiency. Support like this builds a lot of trust.

Date of experience: July 27, 2025
Pakistan
1 review
0 helpful votes
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Excellent Support from Hope D.
August 6, 2025

I had an issue with a client review not showing on my profile. Hope D. Was extremely helpful, clear, and polite throughout the chat. She quickly reactivated the feedback option and guided me on how to resolve the issue. I'm grateful for her assistance — thank you, Hope!

Date of experience: July 28, 2025
Romania
1 review
0 helpful votes
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Great help
August 5, 2025

I received all the guidance needed for my particular problem. Everything went great! Very helpful and professional team. 5 stars!

Date of experience: July 27, 2025
France
1 review
0 helpful votes
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Un grand merci à Max T pour son aide. Remboursement intégral effectué rapidement après une mauvaise manipulation de ma part.
Le service client a été à l'écoute, clair et très réactif.
Je recommande la plateforme pour son sérieux et son système de protection. ENCORE MERCI MAX T

Date of experience: July 26, 2025
Indonesia
1 review
0 helpful votes
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CS: Olivia T was really helpful
August 5, 2025

I've been waiting for my withdrawal to be processed since the first time. I had to wait about 15 days, but after it was verified, six days passed, and it still hasn't been released. I contacted customer support; her name is Olivia. She told me that my request was canceled due to an invalid account number and that I needed to resubmit the withdrawal request. I asked if I would have to wait another 15 days, and she said she could help remove the delay for the next submission. The same day, I resubmitted the request. I asked the customer support again, referring to our previous chat, and right after I closed the chat, it was verified. Thanks, Olivia, this 5-star review is for you

Date of experience: July 26, 2025
Judith J. Freelancer Rep
8 months ago

Thank you so much for sharing your experience and for the fantastic 5-star review, Angel! That's prompt service indeed. We've passed along your kind words to Olivia as well—she truly appreciated your gesture as much as we did. 😃

Bangladesh
1 review
0 helpful votes
Follow Md Amanullah A.
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Max T provided me with excellent support. He patiently listened to all my concerns and gave clear, prompt answers to every question. His professional and friendly approach made the entire process much easier for me. Without his assistance, I probably wouldn't have gotten a solution so quickly. I truly appreciate his service and look forward to reaching out to him again whenever I need help. Thank you, Max T, and best wishes to you.

Date of experience: July 26, 2025
Georgia
1 review
0 helpful votes
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Amazing service!
August 4, 2025

The Customer server agent Nicola was very straightforward and easy-going. The service was quick, no misunderstandings, and not only helped me with the problem but she's fixed the problem! Keep it up!

Date of experience: July 25, 2025
Ethiopia
1 review
0 helpful votes
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It was a pleasure to join the Preferred Freelancer Program with the help of Jonny. We had a productive discussion about my area of expertise and, most importantly, the program itself. I'm pleased to finally be a member of the PFP.

Date of experience: July 25, 2025