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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Good and Kind Support
June 3, 2023

He explained me for the reason and solution of my issue for a long minutes.
I like this type of kind service and support.
Thank you for Hope D's help.

Date of experience: June 3, 2023
Utah
1 review
0 helpful votes
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Hope was great
June 3, 2023

Hope really helped me update the requirements of the contest

Date of experience: June 2, 2023
Viet Nam
1 review
0 helpful votes
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Your feedback is very bad
July 2, 2023

I do withdraw my balance and wait till more than 5 business day without any feedback or information. Until when I ask online support, I know my withdraw was cancelled with some reason.
Why not inform to me clearly?
This is not the first time when I got rejection. Explanation from your system is not always transparent and obvious.
Please help to improve it.

Date of experience: June 2, 2023
GB
1 review
0 helpful votes
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100% prepayment required
July 2, 2023

It is not reasonable to request 100% pre-payment of a project to freelancer.com. I understand this is not released to the freelancer immediately but it makes the platform unusable for us.

Date of experience: June 2, 2023
Egypt
1 review
0 helpful votes
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Wonderful interview
June 2, 2023

Interview includes many questions in my field, and this is better to differentiate between reliable or not

I found help in repeating some words that I did not understand from the first time, despite my ability to answer them, and this helped me a lot

Thank you all

Date of experience: June 2, 2023
Bangladesh
1 review
0 helpful votes
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As a freelancer, Whenever I faced any issue on this site i just tried to get support and got it instantly and in a effective way. The freelancer support stuffs are very helpful. I always like the way they try to keep the platform secure. I wish all the best to "Team Freelancer" in coming days.

Date of experience: June 1, 2023
Ukraine
1 review
0 helpful votes
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Polite support
June 1, 2023

The answer to my question was clearly explained and I was generally satisfied.

Date of experience: June 1, 2023
Mexico
1 review
0 helpful votes
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Assistance for cancel a contest
June 1, 2023

Maine did assist me with clear instructions and guide

Date of experience: June 1, 2023
Bulgaria
1 review
0 helpful votes
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Video interview
June 1, 2023

I am an electrical engineer with 30 years of experience. My company Home Electronics Group has been designing and implementing electrical systems for over 15 years. As part of the working project, I draw up all sections of the project in AutoCAD and Eplan, program controllers PLC, make visualization HMI, SCADA and produce control cabinets.

Date of experience: June 1, 2023
India
1 review
0 helpful votes
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Very helpful
June 1, 2023

Good service Macy great experience. I have doubts about my profile and bids but Macy had helped me to understand how it worked.

Date of experience: May 31, 2023
Indonesia
1 review
0 helpful votes
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I just got scammed on the platform. While it was not a good thing, the support center is very fast to react and proceed accordingly. My scammer's profile got suspended in an instant, and I got all my deposits back. Their support is very good.

Just one thing, though, I think it's best to also serve the "Client" with 24/7 chat support. Because whenever I tried to start a chat from the "client" support part, it got redirected to email-based ticket support. Only triggering it from the "Freelancer" side got me connected to the Live Chat.

But all in all, it was a great response. And I am grateful for their help. Thank you, Allie A. And the team!

Date of experience: May 31, 2023
GB
1 review
0 helpful votes
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Great
June 1, 2023

It's very helpful and gives me more tips to be happy to feel peace

Date of experience: May 31, 2023
Pakistan
1 review
0 helpful votes
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I want reopen my account please help freelancer it my mistake I will close it please help me for reopen it

Date of experience: May 31, 2023
Brazil
1 review
0 helpful votes
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Freelancer Interview
May 31, 2023

I had a very good experience with my interviewer, Barry, who asked me the necessary questions to validate my expertise on the fields I applied for. He was calm, and patience, because of my not so good english. It was a pleasure having talked to him.

Date of experience: May 31, 2023
VE
1 review
0 helpful votes
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It was an excellent experience, the interviewer was patient and looked for solutions to be able to carry out the interview, giving me enough time to answer the questions. I highly recommend it.

Date of experience: May 31, 2023
Bangladesh
1 review
0 helpful votes
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Very good experience
May 31, 2023

I have asked so many good question and I have a good experience

Date of experience: May 31, 2023
Turkiye
1 review
0 helpful votes
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5 star
May 31, 2023

Smooth & good experience
Thank you Freelancer team.

Date of experience: May 31, 2023
GB
1 review
0 helpful votes
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Nice Going
May 31, 2023

It was quite a nice experience and Russel was pleasant and put forward some good questions that definitely made me stop to think. He asked questions clearly that were easy to understand and I found it easy to frame answers in a way that he was looking for.

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Date of experience: May 31, 2023
BA
1 review
0 helpful votes
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Account reactivation success
May 31, 2023

Quick, easy and successful. Top notch customer support service

Date of experience: May 30, 2023
Italy
1 review
0 helpful votes
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Nice and polite assistance
May 30, 2023

The assistance was nice and polite and fast. I don't know what I can write more =)

Date of experience: May 30, 2023