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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow RK TECHNOLOGIES X.
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Excellent and Smooth Process
June 7, 2023

Process of verification call was smooth and easy. Chelsea handled it very nicely.

Date of experience: June 6, 2023
Bulgaria
1 review
0 helpful votes
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Great support
June 6, 2023

Great! Jethro was really kind and managed to convince me to purchase a service that I initially thought would not be worth it.

Date of experience: June 6, 2023
Morocco
1 review
0 helpful votes
Follow youssef H.
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For me mr kelvin is the best staff i 've ever seen in my life he's doing his job perfectly and he helped me a lot of time and he gives all his time that's why he's the best and i hope to him a very succesful life and i want to say thanks to him

Date of experience: June 6, 2023
Pakistan
1 review
0 helpful votes
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Russell was very humble and a great communicator. I feel like I am communicating with my friend. Excellent experience and wish you very good luck!

Date of experience: June 6, 2023
India
1 review
0 helpful votes
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I am very Happy
June 6, 2023

Extremely professional. A good ability to communicate. On the call, I was a little anxious, but she encouraged me, and I got through the interview. Successfully

Date of experience: June 6, 2023
Pakistan
1 review
0 helpful votes
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Excellent Verified Team
June 6, 2023

The meeting was smooth and I loved the questions and it was excellent call as well.

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
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Perfect
June 5, 2023

Smooth and fast, answered al my question that it was in my mind at the time :)

Date of experience: June 5, 2023
Australia
1 review
0 helpful votes
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Great, helpful and friendly. Issue was resolved straight away.

Date of experience: June 5, 2023
India
1 review
0 helpful votes
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Great response
June 5, 2023

The response and resolution are very prompt. The support executive's conduct and response are very nice. My issue was resolved within a couple of seconds.

Date of experience: June 5, 2023
Brazil
1 review
0 helpful votes
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Great!
June 5, 2023

Great communication and fast response. I have had a great experience with Jethro M.

Date of experience: June 5, 2023
Indonesia
1 review
0 helpful votes
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Best supporting staff
June 5, 2023

The staff so communicative and have a good attitude when talking about support

Date of experience: June 5, 2023
Canada
1 review
0 helpful votes
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Rate Ralph from support team
June 5, 2023

Comfortable and easy to communicate, He understand the my concerns very well

Date of experience: June 5, 2023
Saudi Arabia
1 review
0 helpful votes
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Subscription discount
June 5, 2023

I was pleased with the discount offered by Mr. Ralph M. Indeed, it is a very wonderful discount. I wanted to thank them

Date of experience: June 5, 2023
Virginia
1 review
0 helpful votes
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Freelancer Verified Interview
June 5, 2023

Had a pleasant discussion about my goal to become verified with Freelancer. The interview was cordial and thorough with their questions. They focused on my past experience and current skills. If you want access to larger jobs, I do recommend this route.

Date of experience: June 5, 2023
Pakistan
1 review
0 helpful votes
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It was a great time talking with Joey C. He was instructive, informative and technical. He asked direct questions in electrical engineering, and provided good insights.

Date of experience: June 5, 2023
GB
1 review
0 helpful votes
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It was amazing experience
June 5, 2023

It was really amazing working on freelance, super easy & friendly

Date of experience: June 5, 2023
India
1 review
0 helpful votes
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GOOD FREELANCING SUPPORT
June 5, 2023

I need to discontinue my membership plan. So, I'll call the membership support staff, and he'll take immediate action to resolve my issue. Thank you very much

Date of experience: June 4, 2023
India
1 review
0 helpful votes
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Wonderful!
June 4, 2023

Dedicated personal assistance was provided to resolve my issue. The followup made by the relationship executive was impressive! Thank you.

Date of experience: June 4, 2023
Bangladesh
1 review
0 helpful votes
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It was me (bank changed name)
June 4, 2023

Good
Time consuming
Good understanding skill?
1 2 3 4 5 6 7 8 9 90n0 8 8 8 8 8 8 8 8 8 8 8 8 88 8 8 88

Date of experience: June 4, 2023
Pakistan
1 review
0 helpful votes
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I faced problem three times from my three clients here, they awarded me project, created milestone and then released milestones thereafter your forum locked my payment. One of them client's whose name was Rawan $60 payment I didn't never received that was locked due to client verification reason. It was not fair. Please look into this regard and get verified client before usage of this forum. I hope I will not face this situation in near future as a freelancer.
Kind Regards.

Date of experience: June 3, 2023