Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow ASHISH M.
Unfollow ASHISH M.
Share Review
Report Review

Great experience with him
June 9, 2023

Such a great experience with Ralph... He has provided me with good offers that are very beneficial to new freelancers. Nice advice from him

Date of experience: June 8, 2023
Uzbekistan
1 review
0 helpful votes
Follow Akhmad P.
Unfollow Akhmad P.
Share Review
Report Review

Generous Discounts!
June 9, 2023

They offered an incredible 50% discount on their already competitive rates.

Date of experience: June 8, 2023
India
1 review
0 helpful votes
Follow Deeksha P.
Unfollow Deeksha P.
Share Review
Report Review

Very helpful jayce
June 9, 2023

Jayce,Immediately solved my issue of refund amount.He is very nice person and really understand the issue in just a minute

Date of experience: June 8, 2023
Bangladesh
1 review
0 helpful votes
Follow MD ASHIK C.
Unfollow MD ASHIK C.
Share Review
Report Review

Awesome person
June 9, 2023

Ralph is awesome help man, I am very satisfy this service. 100/100 A+ Service

Date of experience: June 8, 2023
Pakistan
1 review
0 helpful votes
Follow shahrukh A.
Unfollow shahrukh A.
Share Review
Report Review

Amazing agent
June 9, 2023

Excellent service freelancer is upto the mark. I had a negative balance because of a scammer client. They helped me clear it.

Date of experience: June 8, 2023
Hawaii
1 review
0 helpful votes
Follow Sam W.
Unfollow Sam W.
Share Review
Report Review

Amazing!
June 9, 2023

I contacted support the first time and Rox C. Told me the contest I opened was cancelled and refunded but it was never. So I re-contacted support and Macy did a great job helping me and it was amazing chatting with her, very professional and fast!

Date of experience: June 8, 2023
Argentina
1 review
0 helpful votes
Follow Francisco M.
Unfollow Francisco M.
Share Review
Report Review

Very attentive and patient
June 8, 2023

Despite the fact that I do not speak much English, he was patient with me, he took good care of me.

Date of experience: June 8, 2023
Egypt
1 review
0 helpful votes
Follow Nahla Z.
Unfollow Nahla Z.
Share Review
Report Review

Thank you for your help
June 8, 2023

Very helpful and patient it was a pleasure working with you

Date of experience: June 8, 2023
NL
1 review
0 helpful votes
Follow Alex N.
Unfollow Alex N.
Share Review
Report Review

Very helpfull
June 8, 2023

Changing a contest into a project wasn't possible for me to arrange. With her help, the process was effortless. Great work!

Date of experience: June 8, 2023
Pakistan
1 review
0 helpful votes
Follow Saad U.
Unfollow Saad U.
Share Review
Report Review

Freelancer Staff
June 8, 2023

Joey C was kind and polite with me while on interview

Date of experience: June 8, 2023
India
1 review
0 helpful votes
Follow Rahul A.
Unfollow Rahul A.
Share Review
Report Review

Veri good
June 8, 2023

Veri good service thank team freelancer
Veri good service thank team freelancerveri good service thank team freelancer

Date of experience: June 7, 2023
Pakistan
1 review
0 helpful votes
Follow Muhammad C.
Unfollow Muhammad C.
Share Review
Report Review

Great support team
June 8, 2023

It,s great support time. Fixed my problems in no time. I really wanna thank you..

Date of experience: June 7, 2023
Pakistan
1 review
0 helpful votes
Follow Altaf Hussain D.
Unfollow Altaf Hussain D.
Share Review
Report Review

I'm satisfied.
June 8, 2023

In the initial stage, I had some confusion regarding bidding on projects. Hence I wanted to avoid scams because on freelancer.com there are a lot of people who are working with scams and divergent minds of true freelancers which ultimately leads to discouragement and disappointment.
However, I had great guidance here from Sir Kavin. R... Satisfactory

Date of experience: June 7, 2023
Peru
1 review
0 helpful votes
Follow Fernando P.
Unfollow Fernando P.
Share Review
Report Review

Amigable
June 8, 2023

Fue muy rápida la atención y me brindo la solución que me estaba impidiendo

Date of experience: June 7, 2023
Pakistan
1 review
0 helpful votes
Follow Iqra A.
Unfollow Iqra A.
Share Review
Report Review

Chelsea is amazing
June 8, 2023

Chelsea is amazing, she asks very politely and i very comfortable to talk with her

Date of experience: June 7, 2023
North Carolina
1 review
0 helpful votes
Follow Devon N.
Unfollow Devon N.
Share Review
Report Review

Efficient and effective
June 8, 2023

All of my interactions have been quick and communicative. Recently I spoke with representative Joey C to verify my account and he gave me a brief but thorough interview and quickly upgraded my account. They make the platform very easy to use.

Date of experience: June 7, 2023
Malaysia
1 review
0 helpful votes
Follow Shamila V.
Unfollow Shamila V.
Share Review
Report Review

I got answers accordingly.
June 8, 2023

Really quick and helpful. I asked about account and username.

Date of experience: June 7, 2023
India
1 review
0 helpful votes
Follow Kevin F.
Unfollow Kevin F.
Share Review
Report Review

Must be concrete and relate to a specific, measurable performance goal. It quick issue resolved kevin R.

Date of experience: June 7, 2023
Austria
1 review
0 helpful votes
Follow Abid U.
Unfollow Abid U.
Share Review
Report Review

Wonderful Experience
June 7, 2023

Freelancer is the undoubtedly best platform for freelancers as well as for the employers.

Date of experience: June 7, 2023
India
1 review
0 helpful votes
Follow Amin K.
Unfollow Amin K.
Share Review
Report Review

Good experience
June 7, 2023

Joey C assisted me well and helped me with every query

Date of experience: June 7, 2023