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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Customer support with Rox
June 13, 2023

Excellent experience with this guy at customer support

Date of experience: June 12, 2023
Australia
1 review
0 helpful votes
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Quick and easy - with fast resolution. Received really good support, which I find is not common amongst suppliers.

Date of experience: June 12, 2023
Malaysia
1 review
0 helpful votes
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Good
June 13, 2023

Report - Reasons why one of client does not use chat box via Freelancer platform

I have received one respond via chat box of Freelancer platform yesterday. The client provide his Telegram to me for further action (Please refer to Attachment 1)
Information and details on all conversation with the client (Please refer to Attachment 2)

I have been member of Freelancer 3 weeks before, all the respontor provided they personal Telegram to communication, all the client no more reply after I request via chat box of Freelancer platform.
I really don't know what happen and reason? So...I really need your support team to advice and help

Please refer to Jayce L. (Freelancer Support)

Date of experience: June 12, 2023
Pakistan
1 review
0 helpful votes
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Had a Great Experience
June 13, 2023

The Representative (Chelsea) from the verified team was so polite and kind. It was a great experience talking with her. She asked great technical questions which represents her great sets of knowledge.

Date of experience: June 12, 2023
India
1 review
0 helpful votes
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Good
June 12, 2023

On point explanation and addressing my issue, it was resolved within a minute. I was able to understand the reason to why my issue was experienced by me.

Date of experience: June 12, 2023
Pakistan
1 review
0 helpful votes
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Nice Experience with Russell
June 12, 2023

She has ask all questions in very clearly. I easily understand.

Date of experience: June 12, 2023
Romania
1 review
0 helpful votes
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Easy going, pleasant experience
June 12, 2023

Pleasant talk. I didn't know the interview was also going to include technical questions but I did my best to answer them. Interviewer was very patient and easy going, English was great, left me a good impression. Would certainly encourage others to go verified!

Date of experience: June 12, 2023
DO
1 review
0 helpful votes
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Excellent experience
June 12, 2023

Fast response.

It was a satisfactory experience, quick response, excellent service, I just hope they finish the surveys and refund the money.

Date of experience: June 11, 2023
Indonesia
1 review
0 helpful votes
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Fast respond
June 12, 2023

I think fast respond chat customer service, and solve my problem

Date of experience: June 11, 2023
India
1 review
0 helpful votes
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Pending Fund Issue
June 11, 2023

I asked to unlock my milestone which is locked due to security reason and now its verified from my side.

Date of experience: June 10, 2023
Illinois
1 review
0 helpful votes
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Refund
June 10, 2023

I'm so glad this was not a hassle. I do not have 50 characters worth of stuff to say.

Date of experience: June 10, 2023
India
1 review
0 helpful votes
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Had a chat with the support team
June 10, 2023

Had a chat with Hope from support team and she gave a helpful feedback. Thank you

Date of experience: June 10, 2023
NL
1 review
0 helpful votes
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Its easy to complete jobs with freelanzer, you can meet a lot of talented people to help you with your job

Date of experience: June 10, 2023
Poland
1 review
0 helpful votes
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HOPE was very helpful!
June 10, 2023

Quick situation solver. Very helpful person. Great support.

Date of experience: June 10, 2023
India
1 review
0 helpful votes
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You are a gem Madeline.
June 10, 2023

I appreciate your awesome support and quick resolution.

Date of experience: June 9, 2023
India
1 review
0 helpful votes
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I want to express my utmost appreciation for Jayce L from your customer service team. Their assistance with my subscription cancellation and refund was outstanding. Jayce's professionalism and expertise made the process incredibly easy and stress-free. Their clear instructions and efficient handling of the refund left me highly satisfied. I highly recommend Jayce and your customer service team for their exceptional service.

Date of experience: June 9, 2023
California
1 review
0 helpful votes
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Marise was helpful
June 10, 2023

Thank you for giving me guidance in starting my journey here on freelancer

Date of experience: June 9, 2023
Argentina
1 review
0 helpful votes
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Excellent support from Maine M.
June 9, 2023

I'd like to thank sincerely Mr/Mrs Maine M. For supporting me in the advice I requested.
I received an answer immediately and it was clear y concise. Thank you very much again!

Date of experience: June 9, 2023
Peru
1 review
0 helpful votes
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Great experience
June 9, 2023

I believe the questions Joey asked were important to value the knowledge of my career.

Date of experience: June 9, 2023
Pakistan
1 review
0 helpful votes
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Easy it is to navigate the website, find projects, and manage your profile.
Project Quality: Reflect on the quality of projects available and whether they match your skills and interests.
Communication: Evaluate how well the platform facilitates communication between freelancers and clients.
Payment and Fees: Think about the payment process, including how easy it is to get paid and the fees involved.
Support and Resources: Consider the availability and quality of customer support and any resources provided to help freelancers succeed.
Security and Safety: Reflect on the measures in place to protect your personal information and financial transactions.

Date of experience: June 8, 2023