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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Excellent technical support
June 16, 2023

They helped me to know and choose a verified member plan, the attention was very professional, cordial and fast.

Date of experience: June 15, 2023
Indonesia
1 review
0 helpful votes
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I'm very happy to got help from support freelancer about my problem, very good communication, fast respond.

Thanks advance
Syafiq

Date of experience: June 15, 2023
India
1 review
0 helpful votes
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Preferred Freelancer Program
June 15, 2023

Jonny is great and communication with him went very smoothly. He helped me upgrade my profile to the Preferred Freelancer Program.

Date of experience: June 15, 2023
Bangladesh
1 review
0 helpful votes
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Great experiences
June 15, 2023

Great experiences with Working freelancer.com. I everyone to recommend work freelancer.

Date of experience: June 14, 2023
Bangladesh
1 review
0 helpful votes
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Verification Call
June 15, 2023

It was great experience with Russel. He well behave person.

Date of experience: June 14, 2023
Poland
1 review
0 helpful votes
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Super verification with Joey C.
June 15, 2023

There was an option to choose a convenient time for the call on the platform. Thank you Joey C for patiently listening to my answers about work experience and more :)
It was an interesting selection of questions that were easy to answer. Joey C is a very friendly and supportive person, and this was my first interview in English :)
Thank you very much! Have a good day.

Date of experience: June 14, 2023
Ethiopia
2 reviews
0 helpful votes
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I got technical support service.
June 15, 2023

I'm working as a freelancer on this platform. I got an immediate response and kind help from Andrei M. (Freelancer Support). Thank you for your service.

Date of experience: June 14, 2023
Bangladesh
1 review
0 helpful votes
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I am happy
June 15, 2023

I happy with this man.
Some support assistant is not helpful but he/she was good.

Thank for unlock my account

Date of experience: June 14, 2023
Argentina
1 review
0 helpful votes
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Profile verification program
June 14, 2023

Chelsea was very kind throughout the video call survey to be able to verify my profile with the blue badge, it was an excellent experience, it was understandable in terms of my communication skills, since I do not have a good level in the English language, therefore, helped me make the conversation successful through a written conversation

Date of experience: June 14, 2023
Pakistan
1 review
0 helpful votes
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It's very nice person, great experience to talk with Russel, now I have got Verified Badge. Thank-you Russel.

Date of experience: June 14, 2023
AE
1 review
0 helpful votes
Follow Karunesh R.
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Russell was professional in his approach and asked relevant questions with regards to the skills I have. He was supportive and clarified his questions when requested.
He also provided all the required information necessary for me to know related to the verified badge.

Thanks

Date of experience: June 14, 2023
Pakistan
1 review
0 helpful votes
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Verification
June 14, 2023

It was a wonderful experience to have interview with staff. I was at my comfort while having interview

Date of experience: June 14, 2023
India
1 review
0 helpful votes
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Ralph M (freelancer support) helped me to get upto 50% offer on freelancer.com membership and it's great experience.

Date of experience: June 13, 2023
Pakistan
1 review
0 helpful votes
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Chelsea from the verified team was really helpful, and she did ask the most relevant questions regarding all the aspects and skills that I mentioned in my profile.

Date of experience: June 13, 2023
New York
1 review
0 helpful votes
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Professional, patient and precise
June 14, 2023

I was late and she was patient to wait for me, appreciate that, she asked great questions and probed well, she kept her questions precise

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Date of experience: June 13, 2023
Bangladesh
1 review
0 helpful votes
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Great support.
June 14, 2023

Freelancer.com membership team is very supportive & very helpful. I would like to recommend this team.

Date of experience: June 13, 2023
Brazil
1 review
0 helpful votes
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Verified interview
June 14, 2023

The interview was great, Chelsea was very polite, friendly and professional, asking pertinent questions to my skills and she explained clearly evertyhing. It was a good experience!

Date of experience: June 13, 2023
Lebanon
1 review
0 helpful votes
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Good experience
June 13, 2023

My experience with Freelancer was quite good. Working as a freelancer helps to hone one's skills. In particular, the Freelancer.com team are very professional and supportive.

Date of experience: June 13, 2023
Washington
1 review
0 helpful votes
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Have used the platform for now 2 months, a lot of opportunities available. Got a chance to serve 2 clients so far and looking forward to expanding my client base and work. Prompt supportive staff too who are always ready to help and offer guidance especially from Joey C. Thank you.

Date of experience: June 12, 2023
India
1 review
0 helpful votes
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It was a great experience talking to Chelsea. She was very nice and cooperative. Thank you.

Date of experience: June 12, 2023