Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
8 reviews
20 helpful votes
Follow G T.
Unfollow G T.
Share Review
Report Review

Spent time realistically bidding on projects, all which went to bids that literally had zero experience mentioned in the project or their bid. Decided to pay for skills tests, even though they are exorbitantly expensive for what they are. No real results, just a score that is slightly below certified. On one test, I saw at least 4 questions in which they just flat made errors on (but you can't see those as the ones they claim you got wrong because there are no actual results, again, just a score). But hey, you can pay them again to take the exam, lol. This, in addition to the simple fact you have to pay up front their fees to accept a project, the scammy nature of you front page (this is how you get rich here, lol), and the scammy nature of most of the projects, and I'm sad I ever got involved with this place. Waste of time and money

Date of experience: June 21, 2023
India
1 review
0 helpful votes
Follow Mudassar Ali Q.
Unfollow Mudassar Ali Q.
Share Review
Report Review

AWESOME!
June 21, 2023

I have been using freelancer platform for the last 2 years, It has been a good experience with freelancer platforms as compared to other freelance platforms. This platform is user-friendly for both the new freelancer and also the freelancer who are expert.

Date of experience: June 20, 2023
India
1 review
0 helpful votes
Follow Abhishek V.
Unfollow Abhishek V.
Share Review
Report Review

Experience with Freelancer
June 21, 2023

Till now I am getting a good experience with freelancer and team

Date of experience: June 20, 2023
New York
1 review
0 helpful votes
Follow Saad K.
Unfollow Saad K.
Share Review
Report Review

Fabulous!
June 21, 2023

This was a great experience and I was led through the interview process in a well composed manner.

Date of experience: June 20, 2023
Viet Nam
1 review
0 helpful votes
Follow Truong H.
Unfollow Truong H.
Share Review
Report Review

Jazz assisted me in contacting my client with identity verification to unlock my 2 withdrawals.

Date of experience: June 20, 2023
Canada
1 review
0 helpful votes
Follow Bethan V.
Unfollow Bethan V.
Share Review
Report Review

Very helpful
June 21, 2023

Very helpful, thank you very much for making things clear.

Date of experience: June 20, 2023
1 review
0 helpful votes
Follow Ali X.
Unfollow Ali X.
Share Review
Report Review

Dormant fees
June 20, 2023

I was having a balance in my account and didn't use it for 2 years and requested for refund regarding dormant fees. Charis provided a swift support to get the refund

Date of experience: June 20, 2023
Sri Lanka
1 review
0 helpful votes
Follow Mahmood V.
Unfollow Mahmood V.
Share Review
Report Review

Great Support from Staff
June 20, 2023

I recently posted a project and a customer support name Marise assisted me. Great and excellent support

Date of experience: June 19, 2023
DO
1 review
0 helpful votes
Follow rey G.
Unfollow rey G.
Share Review
Report Review

Ayuda excelente
June 20, 2023

Excelente. Muy buena ayuda, perfecta orientación para mejorar mi propuesta

Date of experience: June 19, 2023
Philippines
1 review
0 helpful votes
Follow Maria Angelika P.
Unfollow Maria Angelika P.
Share Review
Report Review

Express Withdrawal Process
June 20, 2023

Very good and very helpful agent for helping me out in explaining the withdrawal process.

Date of experience: June 19, 2023
Bangladesh
1 review
0 helpful votes
Follow Mohammad X.
Unfollow Mohammad X.
Share Review
Report Review

Dispute resulution
June 19, 2023

He did a fine job helping me. He was quick to respond and find me the right solution.

Date of experience: June 19, 2023
Philippines
1 review
0 helpful votes
Follow John Vincent X.
Unfollow John Vincent X.
Share Review
Report Review

Awesome
June 19, 2023

Hope D. Really helped me with my concern. She helped me settle my negative balance when I am scammed by a client. Thanks again, Hope.

Date of experience: June 19, 2023
Nigeria
1 review
0 helpful votes
Follow Abasiodiong H.
Unfollow Abasiodiong H.
Share Review
Report Review

Amazing customer service with prompt responses.
My plus membership subscription expired during the 1year period I wasn't active on the platform.
The issue got resolved immediately I contacted the customer service.

Date of experience: June 18, 2023
India
1 review
0 helpful votes
Follow Deepika J.
Unfollow Deepika J.
Share Review
Report Review

Thumps up
June 18, 2023

Nice experience with hope. Helped me to solve my query but its in progress till.

Date of experience: June 18, 2023
Bangladesh
1 review
0 helpful votes
Follow Humyra Anjum W.
Unfollow Humyra Anjum W.
Share Review
Report Review

Fast Support
June 18, 2023

I am so impressed with how quickly my issue was resolved. The support team was very helpful and knowledgeable and they addressed my problem right away. I'm so glad my problem was taken care of so fast!

Date of experience: June 17, 2023
France
15 reviews
1 helpful vote
Follow Amiran P.
Unfollow Amiran P.
Share Review
Report Review

I'm thankful to it
June 17, 2023

Without a doubt it's the best resource for finding some pick-up work for those who have some skills but can't find a regular job. Back in the days when I was in search of a proper occupation to bring home the bacon, I used services provided by this company to find some occupation for a short period.
It really helped me to earn some money and eventually I found a full-time, well-paid occupation. No, of course not due to this compan, but it awarded me with some valuable skills.

Date of experience: June 17, 2023
India
1 review
0 helpful votes
Follow Kevin R.
Unfollow Kevin R.
Share Review
Report Review

Awesome
June 17, 2023

Its was great experience with kevin r. It was quick support with all required information

Date of experience: June 16, 2023
Mexico
1 review
0 helpful votes
Follow Lúa F.
Unfollow Lúa F.
Share Review
Report Review

Great Live Chat!
June 17, 2023

So, I had been charged wrongly, and the person to attend me was super helpful and mindful solving the problem.

Date of experience: June 16, 2023
Mexico
1 review
0 helpful votes
Follow Javier A.
Unfollow Javier A.
Share Review
Report Review

Muy buena plataforma
June 16, 2023

Muy buena plataforma, la recomiendo a todas las personas que quieran ser independientes

Date of experience: June 16, 2023
Canada
1 review
0 helpful votes
Follow Riten T.
Unfollow Riten T.
Share Review
Report Review

Fast and easy
June 16, 2023

To the point and fast! Refund request was processed quickly.

Date of experience: June 15, 2023