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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
Follow Mohamed C.
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It was great. She moved in right track it means questions were under the boundary of the subject. I think she didn't miss anything what there is need to verify a freelancer. Simply said, she got completely my carrier history. Her approach was so good.

Date of experience: June 23, 2023
Argentina
1 review
0 helpful votes
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Great Experience
June 24, 2023

It's very comfortable and easy for me to work with freelancer. I have never encountered any issues using it, and I see that they are always looking to improve the tools. It has allowed me to apply for interesting jobs and grow as an illustrator. Also have had a great experience with your operators, and they have always provided me with a response or solution

Date of experience: June 23, 2023
Oman
1 review
0 helpful votes
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To The Point!
June 24, 2023

I appreciated the assistance I received on the problem I was facing. Very understanding and right-to-the-point response. Many thanks.

Date of experience: June 23, 2023
Egypt
1 review
0 helpful votes
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Refund a membership money
June 23, 2023

It was easy to get my money
It was easy to get my money
It was easy to get my money
It was easy to get my money
It was easy to get my moneyit was easy to get my moneyit was easy to get my moneyit was easy to get my moneyit was easy to get my money

Date of experience: June 23, 2023
Panama
1 review
0 helpful votes
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CLIENT DOES NOT RESPOND
June 23, 2023

Maine has been a very kind person. He has answered all my questions. She is an excellent worker.

Date of experience: June 23, 2023
Philippines
1 review
0 helpful votes
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Very helpful
June 23, 2023

Very fast respond. She make sure that they are there and very willing to help a freelnacer like me.

Date of experience: June 22, 2023
Philippines
1 review
0 helpful votes
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Macy M. Of Freelancer Support handled my withdrawal concern and she was prompt and responsive to my queries and checked things for me. Thank you for the time and patience in responding and addressing my concern.

Date of experience: June 22, 2023
TW
1 review
0 helpful votes
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Nice service
June 23, 2023

Patient and rapid response, and solved the problem directly.

Date of experience: June 22, 2023
Philippines
1 review
0 helpful votes
Follow Crissalyn P.
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Very accommodating though i already did most of his suggestions before contacting the live support. Still looking forward on the update of my issue and will recommend

Date of experience: June 22, 2023
India
1 review
0 helpful votes
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Thanks for supporting
June 23, 2023

Nice support from her. It was very helpful. Thanks for patience.

Date of experience: June 22, 2023
Virginia
1 review
0 helpful votes
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It was excellent my experience getting help, it was very helpful

Date of experience: June 22, 2023
Azerbaijan
1 review
0 helpful votes
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My interview experience
June 22, 2023

Thanks a lot Chelsea. She was able to get answers from me despite the fact that my English skills are very bad. She was able to make me feel comfortable, despite the difficulty in communication.

Date of experience: June 22, 2023
Canada
1 review
0 helpful votes
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Dom A. Really do a great job.
June 22, 2023

Dom A. Spend few minutes to fix my issue while Macy M. Another supporting staff spend almost half of hour, returning cliche information, and closed my chat without my consent.

There's quite alot of difference in the same team.

Date of experience: June 22, 2023
Indonesia
1 review
0 helpful votes
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I can't add my bank card to payment method whereas all my info is correct and i have more than the minimum funds on it

Date of experience: June 22, 2023
Hungary
1 review
0 helpful votes
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I spoke with Joey C
June 22, 2023

I spoke with Joey C.
The interview made sense to me, it had an introduction part and then some technical questions. They obviously wanna make sure that they only approve those who are a real person and know some stuff they claim to have knowledge of.

Date of experience: June 22, 2023
Pakistan
1 review
0 helpful votes
Follow Muhammad Ahsan S.
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Very good experience
June 22, 2023

Joey has a good and professional person he deal with me in a very friendly way

Date of experience: June 22, 2023
Bangladesh
1 review
0 helpful votes
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Freelancer Support
June 22, 2023

The kind of support I get from being a freelancer is unparalleled. I am very satisfied with their support.

Date of experience: June 21, 2023
India
1 review
0 helpful votes
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Cutomenr support - Kevin R
June 22, 2023

Really i am happy to say this place, i had a problem then i reach customer support, Kevin R responsed me from customer support and helped me to recover the problem.

Date of experience: June 21, 2023
Pakistan
1 review
0 helpful votes
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Excellent Supporter
June 21, 2023

I'm suffering from a very dangerous client in which Kevin R helped me alot and forward my case to relevent team hopefully this will gonna work well!

Date of experience: June 21, 2023
California
1 review
0 helpful votes
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Great Experience
June 21, 2023

It has been a nice chat with Chelsea. She is friendly and professional and it is a nice experience for me.

Date of experience: June 21, 2023