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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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A professional, genuine platform
June 27, 2023

I am pleasantly surprised by the seriousness with which Freelancer takes its applications for verification. Not like many other platforms where you can just pay and get a verification badge. I was properly interviewed and asked to provide professional and identity-related information through a process handled very smoothly and efficiently by my Freelancer manager, Joey. Thanks for giving me the confidence that this is a professional, genuine platform and I can have a long-term, mutually beneficial and professional relationship with it.

Date of experience: June 27, 2023
Ohio
1 review
0 helpful votes
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Great Platform for freelancers
June 27, 2023

Great Platform for freelancers, with a great support team.

Date of experience: June 26, 2023
Malaysia
1 review
0 helpful votes
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Outside Communication Platform
June 27, 2023

Great! She helped me to further understand and reassured me.

Date of experience: June 26, 2023
Pakistan
1 review
0 helpful votes
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Problem solved
June 27, 2023

On time assistance my problem is solved thank you
I will contact again if any issue
Have a nice day

Date of experience: June 26, 2023
India
1 review
0 helpful votes
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Verified by Freelancer.com
June 27, 2023

I had a video interview with Freelancer.com staff and it was very smooth and professional. They asked me some questions about my skills, experience and portfolio and verified my identity and documents. The whole process took less than 15 minutes and I got my blue badge right away. I'm very happy with the service and I'm looking forward to working on more projects with higher value and quality. Thank you Verified by Freelancer!

Date of experience: June 26, 2023
South Africa
1 review
0 helpful votes
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I registered with Freelancer to try to do some admin work in my free time.
To make some extra money for my family. I have great admin experience of 15 days.

I applied for a job and got the job. It all seemed legit. I sent my CV etc. The work was to type up 200 pages.
I did that and I was meant to get paid $2200. When that time came, I was not paid.
I contacted freelancer and they will not assist me.

I spent 3 days way from my family doing this work. The company I worked for wont pay me and freelancer wont assist me.
All they have done was stop this scam artist from posting jobs.

I have never tried this site before and I was just trying to make extra money.
If freelancer didn't allow scam artists on their site this would of never happened to me.

I am completely distraught. Freelancer will not even help and I trusted their site.
I would suggest that no one ever uses them they have done big damage to me by allowing scammers and they don't care.

Freelancer agent gave me the contact details for the person and told me to message them on whatsapp. Now they telling me they cannot assist. It is their JOB to get my money out of the scammer and pay it to me. Emotionally I am beyond messed up from this.

Date of experience: June 26, 2023
India
1 review
0 helpful votes
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Thanks to Joey C.
June 26, 2023

Thanks to Joey C. Complete the verification process. Nice to talk with him. His supporting skill is nice

Date of experience: June 26, 2023
Bangladesh
1 review
0 helpful votes
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Very helpful and understanding
June 26, 2023

I had a rewarding experience with the support team. Communication was smooth,

Date of experience: June 25, 2023
Thailand
1 review
0 helpful votes
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Joey was very professional and helpful, punctual and straightforward

Date of experience: June 25, 2023
Philippines
1 review
0 helpful votes
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Excellent
June 26, 2023

I have asked Jayce regarding the feature of Plus Membership which is the Daily Withdrawal Request, because I am deciding on whether I will upgrade my membership. She explained it thoroughly for me. And now I am tempted to upgrade my plan. Thank you Jayce!

Date of experience: June 25, 2023
India
1 review
0 helpful votes
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Very nice support
June 25, 2023

I am lucky to be a freelancer in freelancer.com. In my log in problem I wanted to get support. I got it.
Very nice support.

Date of experience: June 25, 2023
Turkiye
1 review
0 helpful votes
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This Time It Worked
June 25, 2023

I'm glad that this time it worked. I've contacted you before and then was told it was not possible to change it; and it indeed did not when I tried to change it via the same place. But now, after you've suggested it, it worked. Thank you

Date of experience: June 25, 2023
Pakistan
2 reviews
0 helpful votes
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My Experience so far is very good with freelancer.com.
I think it is the best site making people financially independent.

Date of experience: June 24, 2023
Bangladesh
1 review
0 helpful votes
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Copyright
June 25, 2023

Kevin R. Give me an excellent service. Carefully understand my issue and take action immediately.

Date of experience: June 24, 2023
Pakistan
1 review
0 helpful votes
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He is fantastic and have good understanding skills

Date of experience: June 24, 2023
Egypt
1 review
0 helpful votes
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Feedback
June 24, 2023

She was an excellent agent helped me so much I am happy about that

Date of experience: June 24, 2023
India
1 review
0 helpful votes
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I recently had the pleasure of interacting with Maine M., and I must say that my experience with her was exceptional. From the moment I reached out for assistance until my issue was resolved, Maine displayed a level of professionalism, knowledge, and dedication that exceeded my expectations.

Date of experience: June 24, 2023
South Africa
1 review
0 helpful votes
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Excellent service
June 24, 2023

Excellent service provided by Kevin. Than you Kevin

Date of experience: June 23, 2023
India
1 review
0 helpful votes
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Joey is a very intelligent and good human being. Hope If we required any help from the freelancer team I come

Date of experience: June 23, 2023
Pakistan
1 review
0 helpful votes
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Thank you very much to the whole freelancer.com support team. You people have been so supportive of me to help me get my issue resolved. It has been an impressive journey to coordinate with you people.

A satisfied freelancer.com user <3 :)

Date of experience: June 23, 2023