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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Had a nice experience with Joey C from verified department
I became a contest bean a few days ago. My client left without paying me. He helped me with information on how I can get it.
She was really good and polite. Asked me a lot of questions which were really genuine. Really asked a lot of good questions regarding my career and all. Highly recommended.
It was my pleasure to talk to Mr. Joey C. He was very professional and polite while handling this interview.
He asked most of the relevant questions about my working expertise and approach to the projects related to my skillsets.
He was supportive while responding to my queries related to the questions about freelancer.com.
Thanks.
I was recently contacted by your staff Jethro *******@JethroVerified who offered me to participate in your Verified Freelancer program. Thanks to him, his kindness, effort and time he spared for me, I applied for this program.
After a couple of days, at the time I chose, I had a video call from your staff Russell *******@RussellVerified. First of all, I want to thank him for his kind and professional attitude towards me. The questions he asked me were clear, precise and understandable, so it was not difficult for me to answer them and get the desired badge on my profile.
I would like to take this opportunity to thank everyone who works at Freelancer.com, especially Russell and Jethro.
I hope for a long and successful cooperation with you.
I contacted Freelancer about a problem I was having after payment had been released for a project. They quickly resolved the issue to my satisfaction.
You were incredibly patient and kind throughout the entire process, and I'm so grateful for your support. Thank you for making my experience a positive one!"
Kevin R. From Support has sorted out an issue in minutes that I was going out in circles with, regarding setting up a project. Powerful set of features on this portal, but for us new folks, it helps when there is people about to take a look. Cheers and good work.
Thank you for your great help and support. Frieda S kindly helped me with my problem and I appritiate their support.
Best regards
It was satisfactory and all my concerns were met with great detail
Freelancer Support Team. Charis was very helpful as she explained me in short time. And informed me to forward this concern to the relevant team. It said it will be updated in 24-48 hours. Thanks Freelancer Support Team Charis
Kevin R. Has been really helpful and kind in providing me with information I needed.
Very fast problem solving and sweet language and patient person you have. Congrats
The support was better, they are reactif and patient with customers thats cool. The support take ithe serious theys job and are there in minute to provide help.
Best customer service experience. The response was not timely because of the time difference,, but I was assured that behind the scenes my requests were being worked on. I am thankful.
It was super experience with the freelancer staff. He asked right questions for verification.
My journey with Freelancer has been a rewarding one. It has been a platform where I found many opportunities and connected with numerous professionals. The range of projects available is impressive, catering to a variety of skills and interests.
That being said, there were a few hurdles along the way. At times, it was challenging to communicate with clients, and the platform's dispute resolution mechanism could be more streamlined.
The website interface is generally user-friendly, but I found some features a bit difficult to navigate at first. Also, it would be great to have more advanced filters for job search to make the matching process more efficient.
Despite these minor issues, I've found the Freelancer platform to be a valuable resource in my professional journey. It is a platform that opens up global opportunities, and with a few tweaks, it could be even better.
I am pleasantly surprised by the seriousness with which Freelancer takes its applications for verification. Not like many other platforms where you can just pay and get a verification badge. I was properly interviewed and asked to provide professional and identity-related information through a process handled very smoothly and efficiently by my Freelancer manager, Joey. Thanks for giving me the confidence that this is a professional, genuine platform and I can have a long-term, mutually beneficial and professional relationship with it.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

