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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Marcy M support excellence
July 6, 2023

Marcy M was great and helped me in a friendly and timely manner

Date of experience: July 5, 2023
El Salvador
1 review
0 helpful votes
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Exellcent Interview!
July 5, 2023

Chelsea was very polite and clear in explaining everything to me. She had the patience to listen and understand me.
I really appreciate your professionalism.

Date of experience: July 4, 2023
Nevada
1 review
0 helpful votes
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Right on scheduled time. Interview was just quick questions regarding job and skills. Good experience overall.

Date of experience: July 4, 2023
Bangladesh
1 review
0 helpful votes
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Client (fraud) support
July 4, 2023

Its just awesome support. They are solved my problem with in 10 minutes. Thanks freelancer support team.

Date of experience: July 4, 2023
Pakistan
1 review
0 helpful votes
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Great service
July 4, 2023

He was easy to interact with and he resolved my issue

Date of experience: July 4, 2023
India
1 review
0 helpful votes
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Seamless Experience
July 4, 2023

I am highly satisfied with Allie A. Service. Allie quickly resolved my issue.

Date of experience: July 3, 2023
Pakistan
1 review
0 helpful votes
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Account verfication
July 4, 2023

It a very nice experience. I have really enjoyed the call. The agent was very polite and talked nicely.

Date of experience: July 3, 2023
India
1 review
0 helpful votes
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Service feedback
July 4, 2023

It is always a pleasure to interact with Freelancer support team.Jayce is quick in response.

Date of experience: July 3, 2023
Nigeria
1 review
0 helpful votes
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Very helpful
July 3, 2023

Very professional and helpful, thanks for the assistance.

Date of experience: July 3, 2023
India
1 review
0 helpful votes
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Feed back for verification call
July 3, 2023

Russell guided me through the feed back call and it was a nice experience

Date of experience: July 3, 2023
Thailand
1 review
0 helpful votes
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Contest refund
July 3, 2023

I submitted a contest and sadly, only one person applied. I contacted Freelancer support to see if I could be refunded for the contest, and Jhazz was very helpful in refunding my costs.

Date of experience: July 3, 2023
India
1 review
0 helpful votes
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Verified Freelancer Interview
July 3, 2023

I am extremely pleased and satisfied with the way Russel introduced me to the process and guided me throughout our conversation. I would like to express my gratitude to him and the Freelancer Team.

Date of experience: July 3, 2023
India
1 review
0 helpful votes
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It was really a very good experience with the Freelancer Representative. Helped me and understood my concern at once.

Date of experience: July 2, 2023
India
1 review
0 helpful votes
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Thanks you so much for solving problem for 3 times duplicated projected i accept

Date of experience: July 2, 2023
Bangladesh
1 review
0 helpful votes
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Wonderful experience
July 1, 2023

She was exceptionally kind, cooperative, and gentle, always willing to provide me with a vast array of valuable information

Date of experience: June 30, 2023
Egypt
1 review
0 helpful votes
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Verified freelancer
July 1, 2023

She was incredibly friendly and helpful throughout the entire process. Thank you so much.

Date of experience: June 30, 2023
Australia
1 review
0 helpful votes
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Verified Process
July 1, 2023

Staff are knowledgeable, accessible, and great to communicate with. The process was thorough and staff provided support throughout.

Date of experience: June 30, 2023
Philippines
1 review
0 helpful votes
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Assistance for Verification
July 1, 2023

It was a great and smooth experience, I was assisted thoroughly. My questions were answered and my concerns were addressed. She was very calm and understanding throughout the process of assisting me which I very much appreciate. Overall, she is great with what she do and I'm just thankful

Date of experience: June 30, 2023
Pakistan
1 review
0 helpful votes
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It's very nice to have an interview with. Interview was conducted professionally and in helpful manner.

Date of experience: June 30, 2023
Albania
1 review
0 helpful votes
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Good job
June 30, 2023

I asked for help and your response was very quick and clear. Thank you for helping. You made good job.

Date of experience: June 30, 2023