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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Maine
May 30, 2023

Answered my question 100%! Thank you very much for this assistance.

Date of experience: May 30, 2023
Georgia
1 review
0 helpful votes
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Very helpful fixed my mistake
May 30, 2023

Was very helpful answered all the questions and fixed mistake I made so thanks for that

Date of experience: May 30, 2023
India
1 review
0 helpful votes
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Amazing, super quick work! - Very prompt responses and great customer service. Mr Barry understood exactly what I was looking for and was able to deliver great quality conversation. I plan on continuing working with The Freelancer Platform as a freelancer has been great to work with Barry. BARRY IS SERIOUSLY POLITE AMD DECENT PERSON

Date of experience: May 30, 2023
Egypt
1 review
0 helpful votes
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My account was restricted for a long time for some reasons, and they they followed up to speed up the verification process.

Date of experience: May 30, 2023
Italy
1 review
0 helpful votes
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Call for verified profile
May 30, 2023

The call went smoothly. The staff was very professional and kind.

Date of experience: May 30, 2023
Sri Lanka
1 review
0 helpful votes
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I recently had the pleasure of interacting with Ralph, a staff member from Freelancer.com, who provided me with exceptional assistance during my subscription plan purchase. Ralph's expertise and professionalism made the process seamless and hassle-free. He patiently guided me through the steps, answered all my queries promptly, and ensured that I had a smooth experience. I highly appreciate Ralph's dedication to customer service and his commitment to ensuring customer satisfaction. Thank you, Ralph, for going above and beyond to assist me in acquiring the Freelancer.com subscription. Your exceptional support has left a lasting impression, and I would highly recommend others to seek your assistance without hesitation.

Date of experience: May 30, 2023
Canada
1 review
0 helpful votes
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Verification Support Team
May 30, 2023

Dear Support Team,

I would like to express my sincere gratitude for your invaluable assistance during the verification process. Your prompt and professional support made the entire experience smooth and hassle-free. I truly appreciate your dedication and commitment to ensuring a seamless user experience. Thank you once again for your exceptional service.

Best regards,
Nariman

Date of experience: May 30, 2023
India
1 review
0 helpful votes
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Always a pleasure
May 30, 2023

Till date I have not had any issues with Freelancer. I find the whole experience quite user-friendly and highly recommend it.

Date of experience: May 30, 2023
Germany
1 review
0 helpful votes
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I had a great customer service experience with Ralph M., a representative who offered me a discounted annual plus membership. Ralph's friendly demeanor and genuine willingness to assist made me feel valued as a customer. He provided useful information and went beyond expectations by sharing valuable insights and suggestions to optimize my membership benefits. Ralph's professionalism, approachability, and clear communication left a positive impression. I can only recommend this customer service representative.

Date of experience: May 30, 2023
GB
1 review
0 helpful votes
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Thanks Freelancer
May 30, 2023

Thanks a lot for verifying my account, I do my best get the new projects in Freelancers

Date of experience: May 30, 2023
India
1 review
1 helpful vote
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Average Service by Freelancer
May 30, 2023

Service offered is average. The Verified By Freelancer Badge does not help at all. Lot of money wasted. Till now I have not got a single genuine Project. All fraudsters are there asking to contact via Telegram. Not satisfied at all. No profit for me even after paying such a hefty amount of money. Not recommended. Customer Care Support Team does not reply on time. I have lost a valuable Project due to this. This was intentional, I am sure. I was not able to place the Bid on time, only after the Bidding Deadline was over, they verified my Badge in Freelancer. I don't like this trick.

Date of experience: May 29, 2023
Indonesia
1 review
0 helpful votes
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Excellent
May 30, 2023

Quick response to deal with problems, I am very satisfied with this service. Thank you so much

Date of experience: May 29, 2023
Viet Nam
1 review
0 helpful votes
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I'm a software developer with about 10+ experience. Include 7 years iOS development, android kotlin, flutter with good skill, and have experience Embedded system.

Date of experience: May 29, 2023
Chile
1 review
0 helpful votes
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Validate credit card
May 29, 2023

Fue ameno y rapido me ayudo la srta Macy M. Y se termino con la verificcacion de la tarjeta correctamente.

Date of experience: May 29, 2023
Canada
1 review
0 helpful votes
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Identity verification
May 29, 2023

It was nice talking to Barry. He is thorough is asking questions and obtaining all the detail needed.
His questions were very clear and he was giving me the space to provide the complete answer. He wasn't rushing or jumping from one question to the other.

Date of experience: May 29, 2023
Turkiye
1 review
0 helpful votes
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Excellent
May 29, 2023

It was great experience. Russell asked me about the design process and some details.

Date of experience: May 29, 2023
Florida
1 review
0 helpful votes
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Great Conversation and support.
May 29, 2023

Barry was very helpful and professional. I appreciate your support.

Date of experience: May 29, 2023
Pakistan
1 review
0 helpful votes
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Amazing Staff Member
May 29, 2023

It was a great meeting with Russell and he made the process easy for me although I was very nervous. I want to thank him for the amazing support.

Date of experience: May 29, 2023
Pakistan
1 review
0 helpful votes
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This platform is great to work for experience people.

Date of experience: May 29, 2023
India
1 review
0 helpful votes
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Thank you
May 29, 2023

Macy M solved my query fast and politely. Thank You

Date of experience: May 28, 2023