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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Great Support
September 16, 2025

Jake did a great job walking me through my account issues and how to fix them.

Date of experience: September 6, 2025
Saudi Arabia
1 review
0 helpful votes
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Excellent and Friendly Support
September 16, 2025

I had a great experience with Max T. From Freelancer Support. He was very professional, friendly, and helpful, answering all my questions clearly and making the process smooth. I really appreciate his support and highly recommend him!

Date of experience: September 6, 2025
Egypt
1 review
0 helpful votes
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Withdrawl video verification
September 15, 2025

Mack helped me understand the video verification of withdrawal progress

Date of experience: September 6, 2025
Virginia
1 review
0 helpful votes
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Medium with taste
September 15, 2025

I got the required materials for my questions, now its off to work!

Date of experience: September 5, 2025
TT
1 review
0 helpful votes
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After a freelancer delivered shoddy work after the project deadline. We had a difficult time try to navigate get back the funds. The difference between withdrawal and refund wasnt 100% clear. Anyways jake. S helped me at customer support to set it right and now we might still be able to salvage the project despite not getting what we came for. So 5 stars for Jake. S. No stars for the freelancer on freelancer.

Date of experience: September 5, 2025
India
1 review
0 helpful votes
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Mr jake s is a very good assist me
September 14, 2025

Very professionally assistance service i proud of my self i get answer best way.

Date of experience: September 5, 2025
Ghana
1 review
0 helpful votes
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Pleased with only one person.
September 14, 2025

I was only please with one persons service. That person is Ava. He is so helpful and patient and he makes sure you understand and you are also understood. He is the best.

Date of experience: September 4, 2025
DO
1 review
0 helpful votes
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They attended me quickly, gave an answer to what happened and the solution, I feel more than satisfied with the assistance.

Date of experience: September 4, 2025
Bulgaria
1 review
0 helpful votes
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Communication with tech support
September 14, 2025

Communication with Russell V (tech support) was quick, to the point, and productive. The security system of site was high, so I even had a problem with it, but we got it all sorted out quickly

Date of experience: September 2, 2025
Argentina
1 review
0 helpful votes
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Ava was very attentive and efficient.
September 13, 2025

Ava was very attentive and efficient. I was a little lost and definitely wrong about my problem, but she guided me and helped me every step of the way and cleared up my doubts. Thank you.

Date of experience: September 3, 2025
Costa Rica
1 review
0 helpful votes
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Good service!
September 13, 2025

Really helpful and quick! I needed to authenticate my card and messed up the process, but Elora M. Helped me a lot!

Date of experience: September 3, 2025
India
1 review
0 helpful votes
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Good convo
September 13, 2025

Russell V had a great convo with me we had some talk about my projects and he helped me with the verification process

Date of experience: September 3, 2025
Germany
1 review
0 helpful votes
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KYC Account Identity Verification
September 12, 2025

Nicola helped me with my case of providing a document showing the proof of address under my dad's name as it was difficult and not possible to provide proof that the account was under my name so Nicola was able to comply with my situation and provide me an exception to upload the document along with my father and I government issued ID for verification of our relationship

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Date of experience: September 2, 2025
Pakistan
1 review
0 helpful votes
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Good Support Assistance
September 12, 2025

"The support agent was very professional, polite, and helpful. My concern was handled with patience and clarity. Thank you for the great assistance." "Quick and clear response from the support agent. I appreciate the professionalism and support provided." "Excellent support experience — prompt, helpful, and very professional. Keep up the good work!"

Date of experience: September 2, 2025
Texas
1 review
0 helpful votes
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Freelancer support for Freelancer
September 11, 2025

Jake was wonderful. He helped me resolve an issue with the Freelancer taking more time than anticipated with the new website.

Date of experience: September 1, 2025
India
1 review
0 helpful votes
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Money Refund issue
September 11, 2025

Max T. Is the great person who really help me to get back my money in my account thank you max. Who really help me and assist me.

Date of experience: September 2, 2025
North Macedonia
1 review
0 helpful votes
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Refund the money
September 11, 2025

I asked for refund and the general support Jacke S., helped me a lot! I am so satisfied by him and he is the best!

Date of experience: September 1, 2025
Mexico
1 review
0 helpful votes
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Jake is very kind person.
He answered perfectly for my questions and it was helpful for me to get know about freelancer.com
Highly recommend!
Thank you freelancer support team

Date of experience: September 1, 2025
Pakistan
1 review
0 helpful votes
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Very satisfied and relieved
September 11, 2025

I was tensed and had multiple questions, Jake S answered them without any issue and being pissed off, Love the calm attitude

Date of experience: September 1, 2025
Pakistan
1 review
0 helpful votes
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Leopold G. Has Helped Me a Lot
September 11, 2025

I truly appreciate all the team members — they've dedicated a lot of time to help with our issues, and they patiently listen to our concerns again and again. But most of all, I want to sincerely thank Leopold G. For his incredible support. Trust me, Freelancer Support is exactly what you need to stay safe from scammers.

Date of experience: September 1, 2025