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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Great interview
February 22, 2024

My interview with Russell V., was professional, questions were relevant to my skills set. He also gives me relevant informations about the platform and how to improve my profile.

Date of experience: February 22, 2024
India
1 review
0 helpful votes
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Top-notch Verification Service by Ramir
February 22, 2024

Ramir's verification service is exceptional! With meticulous attention to fetching freelancer detail, Ramir ensures the accuracy and reliability of the information. His professionalism and commitment to truth make them a standout in the field.

Date of experience: February 22, 2024
Egypt
1 review
0 helpful votes
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I recently had a wonderful experience with Freelancer. Particularly during my conversation with Mr.Jonny from the PFP Team. Mr.Jonny was accommodating, professional, and prompt in addressing my queries and guiding me through joining the Rising Stars Program.
The platform itself is user friendly and the support team's responsiveness was impressive. I highly recommend Freelancer to anyone looking for freelance opportunities or professional support.
Keep up the great work Mr. Jonny and Freelancer team!

Date of experience: February 22, 2024
Japan
1 review
0 helpful votes
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Great Chat
February 22, 2024

It is a very good experience overall. I would highly recommend getting a verified badge if would want to bid on a real job here. The team is fantastic

Date of experience: February 22, 2024
India
1 review
0 helpful votes
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Freelancer Verified
February 22, 2024

Very Satisfied with support of Magenta S. Thank you so much

Date of experience: February 21, 2024
India
1 review
0 helpful votes
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Nice support
February 22, 2024

Very quick and good help from support, I got reply and help from him

Date of experience: February 21, 2024
Malaysia
1 review
0 helpful votes
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Freelancer Support
February 22, 2024

The staff help me so much for verify my identity. Since last night i have problem with my identity verification which is i have no button verify in my verification column. The support person need me to submit my KYC verification first then they will review.

Date of experience: February 21, 2024
Maldives
1 review
0 helpful votes
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Good communication
February 22, 2024

I requested refund due to my developer is closed. Instantly respond and committed to arrange soon with out any terrible.

Date of experience: February 21, 2024
Canada
1 review
0 helpful votes
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The interview process with Russel V. and the Freelancer.com team for the verified badge was professional and thorough, ensuring transparency and credibility. Their attention to detail and prompt communication, led by Russel V., made the experience seamless and reassuring.

Date of experience: February 21, 2024
Serbia
1 review
0 helpful votes
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Jonny, one of the verify assistants helped me a lot with instructions and directions to get myself verified!

Date of experience: February 21, 2024
India
1 review
0 helpful votes
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It is excellent,
February 21, 2024

Interview and all process are excellent and upto the mark.
I am looking for great opportunities in freelancer.

Date of experience: February 21, 2024
Australia
1 review
0 helpful votes
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Didn't get what I wanted
March 2, 2024

I commissioned a contest on freelancer to have a logo designed. I received over 700 applications. Unfortunately none of which were matching the brief and my creative vision. I went back and forth with over 10 designers who were unable to fulfil my requirements. I contacted customer service who kindly refunded my deposit back to me. The app is very buggy and not so user friendly. The desktop website works better when trying to review submissions and chat with designers.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2024
Pakistan
1 review
0 helpful votes
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Great, quick and helpful
February 21, 2024

It was quick and helpful response. Thank you very much

Date of experience: February 20, 2024
Tunisia
1 review
0 helpful votes
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Amazing
February 20, 2024

Great help, solved issue swiftly!
Quick, effective support. Problem solved!

Date of experience: February 20, 2024
Pakistan
1 review
0 helpful votes
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Call with Russell V.
February 20, 2024

Th experience was very nice.

Russell was very polite and professional and guided me well through the interview process.

Date of experience: February 20, 2024
India
1 review
0 helpful votes
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Good Info tracking
February 20, 2024

I am happy you are able to track any duplicate accounts. It really helped. Thank you

Date of experience: February 20, 2024
India
1 review
0 helpful votes
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Very nice service Thanks and i need assist in future then definitely i'lll using Alexander Lewis Thanks!

Date of experience: February 19, 2024
Canada
1 review
0 helpful votes
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Jewel (Freelancer Support)
February 20, 2024

Jewel is pretty professional and courteous.
Thanks

Date of experience: February 19, 2024
Japan
1 review
0 helpful votes
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Payment issue
February 20, 2024

Nice support experience and got my payment issue resolved quickly.

Date of experience: February 19, 2024
Philippines
1 review
0 helpful votes
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Helpful
February 19, 2024

Support was very helpful and resolved my payment issue. Now, I am at ease, knowing the correct process.

Date of experience: February 19, 2024