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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
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Good communication skills
February 29, 2024

Good communication skills, very understanding freelancer.

Date of experience: February 29, 2024
India
1 review
0 helpful votes
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Good service
February 29, 2024

I was charged accidentally and the support was swift in restoring my account back to normal

Date of experience: February 29, 2024
India
1 review
0 helpful votes
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Felt great throughout the conversation.
February 29, 2024

My assessment was very fair and I felt respected throughout the conversation.
I am really thankful for giving us the opportunity to be part of the mission you have started. Thanks

Date of experience: February 28, 2024
India
1 review
0 helpful votes
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Quick and On spot
February 28, 2024

Andrei was quick. I got helped within 10 minutes. I got help within 9 minutes

Date of experience: February 28, 2024
Pakistan
1 review
0 helpful votes
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Andrei M. Review
February 28, 2024

Andrei M. Is really polite and got solution to my problem. Best service

Date of experience: February 27, 2024
Indonesia
1 review
0 helpful votes
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Thank a lot
February 28, 2024

With freelancer. I have gained sufficient knowledge and experience in various interesting projects

Date of experience: February 27, 2024
Pakistan
1 review
0 helpful votes
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Very Good Support
February 28, 2024

I am glad to see a very fast and quick response
I am glad to see a very fast and quick response
I am glad to see a very fast and quick response
I am glad to see a very fast and quick response

Date of experience: February 27, 2024
Italy
1 review
0 helpful votes
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Excellent support and kindness!
February 28, 2024

I had some issues with card authentication and Agent Darra has been simply Great! Many thanks again!

Date of experience: February 27, 2024
Canada
1 review
0 helpful votes
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Good
February 27, 2024

It was fine it was fine it was fine it was fine it was fine it was fine

Date of experience: February 27, 2024
India
1 review
0 helpful votes
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Awesome process of verification
February 27, 2024

Detailed process and technically checking the resources

Date of experience: February 27, 2024
India
1 review
0 helpful votes
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Thanks
February 27, 2024

It was nice to chat to you and had resolved my gst issue as the amount was didecting from the account after every transection & my issue was solved thanks.

Date of experience: February 26, 2024
VE
1 review
0 helpful votes
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Good!
February 26, 2024

The person was very friendly and answered my questions quickly.

Date of experience: February 26, 2024
Greece
1 review
0 helpful votes
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Membership plan
February 26, 2024

Very good experience, Alexander L was very helpful

Date of experience: February 25, 2024
Pakistan
1 review
0 helpful votes
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Great conversation and resolved
February 24, 2024

Issue resolved and I am happy to talk with the representative.

Date of experience: February 23, 2024
Indonesia
1 review
0 helpful votes
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Expired review reactivity
February 24, 2024

With Criselda R. (Freelancer Support) is very helpful and resolved immediately. It only takes a few minutes, the problem is resolved immediately.

Date of experience: February 23, 2024
New Jersey
1 review
0 helpful votes
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Extremely helpful
February 23, 2024

Reached out with questions about securing my brother's account after his tragic death and I got immediate assistance on how to properly do so with the right documentation. The support analyst was very quick and helpful.

Date of experience: February 23, 2024
Chile
1 review
0 helpful votes
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Review
February 23, 2024

Guinevere was the best... He answered all my questions with very detailed answers

Date of experience: February 23, 2024
VE
1 review
0 helpful votes
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Payment clarification
February 23, 2024

Good attention from the advisor, she very kindly clarified my doubts regarding how to add funds and verify that I have no debt at the moment.

Date of experience: February 22, 2024
Australia
1 review
0 helpful votes
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Best Customer Service
February 23, 2024

Criselda was very attentive and provided a great customer experience when I needed to ask about some issues I was having. Thank you Criselda and Freelancer

Date of experience: February 22, 2024
Virginia
1 review
0 helpful votes
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Question regarding ending bidding
February 22, 2024

Excellent. The agent was very helpful. She clarified that what I say is likely due to stored information from the cache on my browser appearing.

Date of experience: February 22, 2024