Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Belgium
1 review
0 helpful votes
Follow Vlad X.
Unfollow Vlad X.
Share Review
Report Review

I joined support chat a few times in the span of a few hours, i joined with himevery time. It's 2am and my man is still here. Most chill support out there, y'all got lucky for real. Give him a raise if possible or a gift or something!

Date of experience: March 5, 2024
GB
1 review
0 helpful votes
Follow Eric I.
Unfollow Eric I.
Share Review
Report Review

Easy to use website
March 5, 2024

Hi, I've found the website to be relatively easy to use and I've been through the various accreditations to make myself more employable including getting verified by a Freelance staff member.

Date of experience: March 5, 2024
India
1 review
0 helpful votes
Follow Shivaji M.
Unfollow Shivaji M.
Share Review
Report Review

Good Experience
March 5, 2024

Best meeting experience with Russell. Clear communication, positive and professional.

Date of experience: March 5, 2024
Pakistan
1 review
0 helpful votes
Follow Adeel V.
Unfollow Adeel V.
Share Review
Report Review

Great Platform
March 5, 2024

It's always great to connect with freelancer-verified staff.

Date of experience: March 5, 2024
Romania
1 review
0 helpful votes
Follow Daniel P.
Unfollow Daniel P.
Share Review
Report Review

Great support!
March 5, 2024
Updated review

Freelancer team is great, solving the issues fast and got my account verified! Thank you Russell V.

Date of experience: March 4, 2024

Great support!
March 5, 2024
Previous review

Freelancer team is great, solving the issues fast!

Date of experience: March 4, 2024
Washington
1 review
0 helpful votes
Follow George G.
Unfollow George G.
Share Review
Report Review

Issue with deposit and the issue was resolved fairly even though there were reasonable grounds for their actions. I was prepared to close my account, but because without blinking an eye, the issue was resolved and I am working on an exciting use case potentially utilizing Freelancer API access.

Date of experience: March 4, 2024
Indonesia
1 review
0 helpful votes
Follow Panji J.
Unfollow Panji J.
Share Review
Report Review

Great Assistance
March 5, 2024

Freelancer staff (Darra) gave me a helpful explanation and clarification about my problem to process my withdrawal. It puts me at ease.

Date of experience: March 4, 2024
Bangladesh
1 review
0 helpful votes
Follow Md. Tozammel S.
Unfollow Md. Tozammel S.
Share Review
Report Review

It was really helpful information. I also requested for the clients feedback and I got helpful information too. I appreciate that

Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
Follow Giorgi X.
Unfollow Giorgi X.
Share Review
Report Review

He is a great person!
March 4, 2024

He gave me all the help I needed and took care of me very well

Date of experience: March 4, 2024
Georgia
1 review
0 helpful votes
Follow Davit A.
Unfollow Davit A.
Share Review
Report Review

Amazing support team!
March 4, 2024

The support team responded promptly and even though I did not had all the necessary information they were able to find the issue and resolved it quickly!
Thank you for your help!

Date of experience: March 3, 2024
Georgia
1 review
0 helpful votes
Follow Lasha O.
Unfollow Lasha O.
Share Review
Report Review

Support about payment
March 3, 2024

I had a problem about authentication of my credit card and I got fixed my issue by supporting Freelance.com team member Jewel, that my first touch to this web page and by communicating your team member my experience is started very well.

Date of experience: March 3, 2024
Pakistan
1 review
0 helpful votes
Follow Rida Y.
Unfollow Rida Y.
Share Review
Report Review

Guinevere M. Was very cooperative and helpful. He assisted and resolved my problem.

Date of experience: March 3, 2024
Florida
1 review
0 helpful votes
Follow Paulo A.
Unfollow Paulo A.
Share Review
Report Review

I have a recurrent error while trying to adjust my accounts to reflect a professional image. Jayce L.took the responsibility to make sure I will have my issue addressed

Date of experience: March 2, 2024
Sri Lanka
1 review
0 helpful votes
Follow Chamila O.
Unfollow Chamila O.
Share Review
Report Review

Alexander Lewis has been exceptionally kind and provided substantial assistance in resolving the issue regarding the annual membership renewal procedure, ensuring accurate charges.

Date of experience: February 29, 2024
Egypt
1 review
0 helpful votes
Follow Mahmoud N.
Unfollow Mahmoud N.
Share Review
Report Review

Fast and good communication
March 1, 2024

Excellent customer service But in general I just want a solution to my problem

Date of experience: February 29, 2024
India
1 review
0 helpful votes
Follow Anshu U.
Unfollow Anshu U.
Share Review
Report Review

I was asked with simple questions related to python and about me. And then i got it done.

Date of experience: February 29, 2024
Brazil
1 review
0 helpful votes
Follow Junior E.
Unfollow Junior E.
Share Review
Report Review

Atendimento Excelente, Agil
February 29, 2024

Me atendeu com excelencia e Simpatica. Conseguiu resolver meu Problema e me deu total suporte. Excelente Funcionaria.

Date of experience: February 29, 2024
Pakistan
1 review
0 helpful votes
Follow Sibtain B.
Unfollow Sibtain B.
Share Review
Report Review

Very good.
February 29, 2024

The experience was very prompt and good. I was assisted and helped throughout.
Thanks

Date of experience: February 29, 2024
Egypt
1 review
0 helpful votes
Follow Amjad U.
Unfollow Amjad U.
Share Review
Report Review

Russell V. was awesome and helped me
February 29, 2024

He is a good and understand my needs and his questions was clear and smart

Date of experience: February 29, 2024
India
1 review
0 helpful votes
Follow Javid N.
Unfollow Javid N.
Share Review
Report Review

Thank you Macy.
February 29, 2024

Macy gave a good support for my issues and clearance for my doubts thank you.

Date of experience: February 29, 2024