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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Positive Feedback
March 23, 2024

Thank you for your kind words! I'm glad you had a positive experience.

Date of experience: March 13, 2024
India
1 review
0 helpful votes
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He help me in membership plan.
March 23, 2024

Magenta was so good and he explain me everything regarding to cancelling and purschasing of a membership plan.he assist me very well.i'm so happy with his service

Date of experience: March 12, 2024
Argentina
1 review
0 helpful votes
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Good
March 11, 2024

Thanks to the interviewer Russell V., very patient and collaborative.

Date of experience: March 11, 2024
New York
1 review
0 helpful votes
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Super Helpful and Courteous!
March 11, 2024

Andrei was kind enough to refund part of my membership even though he didn't have to. Thank you!

Date of experience: March 11, 2024
Egypt
1 review
0 helpful votes
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Great experience
March 11, 2024

The meeting was very great and Russell V. was very professional and helpful

Date of experience: March 11, 2024
Israel
1 review
0 helpful votes
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Macy was an amazing person to help me close my account

Date of experience: March 11, 2024
India
1 review
0 helpful votes
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Great
March 11, 2024

The speed at which Darra R. Responded to my inquiries was remarkable. I never experienced any delays, and it was evident that they were committed to providing swift and efficient support. This level of responsiveness greatly contributed to a positive overall experience.

Date of experience: March 10, 2024
Indonesia
1 review
0 helpful votes
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I asked Hope about "an obligation to my client" and I also asked Macy about "project completed". They both served me very well

Date of experience: March 10, 2024
New York
1 review
1 helpful vote
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Thanks
March 10, 2024

I recently experienced exceptional customer support at Freelancer.com that I wish to commend. Reaching out through their live chat, I was quickly connected with a representative, demonstrating Freelancer.com's commitment to prompt service.

The representative, Jewel, provided a warm and attentive response, thoroughly understanding my issue without rushing the conversation. Their expertise shone through as they offered clear, actionable solutions, simplifying complex procedures with ease.

Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
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Card verification failed
March 10, 2024

She was very Quick and helpful! Understood my problem and immediately solved it. Thank you so much!

Date of experience: March 9, 2024
Indonesia
1 review
0 helpful votes
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Very fast respons and helpful!
March 9, 2024

Jayce was very fast responding and helpful when I asked about withdrawing funds. Information, Services and tell me are very easy to understand. Everything is good!

Date of experience: March 8, 2024
Colorado
1 review
0 helpful votes
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Paying Fees
March 9, 2024

Magenta was patient, knowledgeable and helped a lot.

Date of experience: March 8, 2024
Portugal
1 review
0 helpful votes
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Attentive
March 8, 2024

They are so attentive with my case! Thank you Andrei

Date of experience: March 8, 2024
Michigan
1 review
0 helpful votes
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Refund
March 8, 2024

Great customer service fast an efficient with good communication

Date of experience: March 7, 2024
New Zealand
1 review
0 helpful votes
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Help from Russel V
March 8, 2024

Russell has helped me so much, and has always had quick and good information.

This really helped my experience of Freelancer and made me feel well looked after.

Thank you!

Date of experience: March 7, 2024
India
1 review
0 helpful votes
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Great support
March 8, 2024

He was very quick with the response and understood my problem.

Date of experience: March 7, 2024
Pakistan
1 review
0 helpful votes
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Freelancers and clients in the IT domain often have a dynamic relationship, where both parties are expected to be treated with fairness and respect. In my experience, no platform exemplifies this better than Freelancer.com. I would like to extend special gratitude to Darra R. From Freelancer Support for their exceptional assistance. Their support has been truly remarkable

Date of experience: March 6, 2024
India
1 review
0 helpful votes
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Clarification on the scam mail
March 6, 2024

Macy was really helpful and cleared all the doubts that I had and that helped me from losing my money. Thank u Macy

Date of experience: March 6, 2024
Pakistan
1 review
0 helpful votes
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Nice
March 6, 2024

Freelancer.com is a very good platform and reliable

Date of experience: March 6, 2024
Morocco
1 review
0 helpful votes
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Good Experience
March 6, 2024

Thank you Jewel F. For your help in solving my problem

Date of experience: March 5, 2024