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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ethiopia
1 review
0 helpful votes
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I am having a great experience on my journey of freelancing on Freelancer.
They are helping to know about the platform and what things to be done as freelancer.

Date of experience: March 17, 2024
Turkiye
1 review
0 helpful votes
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Customers service people many time back to me,describe situation and very help with solution,ths all!

Date of experience: March 15, 2024
Pakistan
1 review
0 helpful votes
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Agent is really cooperative
March 26, 2024

There was a payment issue and they've solved it in minutes

Date of experience: March 15, 2024
Colorado
1 review
0 helpful votes
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Great Customer Service
March 25, 2024

I experienced an issue with withdrawing my funds and customer service was so helpful. Completely the opposite experience from the freelancer I hired.

Date of experience: March 15, 2024
Kansas
1 review
0 helpful votes
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Great Support
March 25, 2024

I'm a new user and had a question. Guinevere M was very helpful and prompt.

Date of experience: March 15, 2024
Pakistan
1 review
0 helpful votes
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Rising Stars Program@JonnyPFP
March 25, 2024

I just interviewed Jonny. He is a very nice guy. He is a nature guy. He is a very nice guy. He interviewed me very well. He also gave me a Rising Stars badge. Thank you.

Date of experience: March 15, 2024
Canada
1 review
0 helpful votes
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Rising Star Interview
March 25, 2024

A great *******@JonnyPFP asked all the right questions and made the interview process both productive and rewarding.

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Date of experience: March 15, 2024
Algeria
1 review
0 helpful votes
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It was a great experience, and it was a pleasure talking to you

Date of experience: March 15, 2024
India
1 review
0 helpful votes
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Russell V.
March 25, 2024

Great to have collaborated so well with Russell, she is very crystal clear in communication & articulation.

Date of experience: March 15, 2024
Brazil
1 review
0 helpful votes
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Fast
March 24, 2024

Fast resolution and clear explanation. Great support!

Date of experience: March 14, 2024
Argentina
1 review
0 helpful votes
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Frankly, I'm having a hard time getting jobs within Freelancer. Although there are many jobs in demand that I understand I would be qualified to solve, I never have the opportunity to be chosen. I suppose that by not having prior qualifications, when choosing the proponent they always play it safe. Likewise, in a positive way, I note that the page puts me in tune with job applications, and the level of training required by the jobs. It forces me to train in other areas, deepen my own knowledge and improve my level of English, among other things.

Date of experience: March 14, 2024
Pakistan
1 review
0 helpful votes
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Verification Interview
March 24, 2024

My love experience was very cooperative. I came to learned benefits of this verification program. That gave me more insights. Russell.V took my interview and it was really a good experience.

Date of experience: March 14, 2024
El Salvador
1 review
0 helpful votes
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Good experiencie
March 24, 2024

Helpful and fast, thank you so much for the assistance

Date of experience: March 13, 2024
Bangladesh
1 review
0 helpful votes
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This handover is currently under dispute!
March 24, 2024
Updated review

Hi, nice to talk to you, you listened to me and tried to solve it, thank you very much for giving me time, I hope it will be solved again sometime.

Date of experience: March 13, 2024

This handover is currently under dispute!
March 11, 2024
Previous review

He has helped me very well, I have benefited a lot, I hope he will go further in the future. Thanks

Date of experience: March 11, 2024
Egypt
1 review
0 helpful votes
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Very pleasant
March 24, 2024

Well, it is good and quick to understand. Excellent

Date of experience: March 13, 2024
California
7 reviews
0 helpful votes
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Flexibility
March 24, 2024

I am happy we are able to negotiate our prices fairly with the clients and the requirements are flexible to favor the Talents.

Date of experience: March 13, 2024
BO
1 review
0 helpful votes
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Russell V.
March 23, 2024

Really kind, clear communication and made everything straightforward and a delight. Highly recommend

Date of experience: March 13, 2024
North Macedonia
1 review
0 helpful votes
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A pleasant experience!
March 23, 2024

Guinevere was pleasant, friendly, gave me the needed information and helped me resolve my issue quickly.

Date of experience: March 13, 2024
Pakistan
1 review
0 helpful votes
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5-stars for Olivia
March 23, 2024

Olivia assisted me with my query in an awesome way - definitely one of the best support executives that I have interacted with :)

Date of experience: March 13, 2024
India
1 review
0 helpful votes
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Verified batch
March 23, 2024

It was great to interact with Russell V. She was friendly and knowledgeable to assist me.

Date of experience: March 13, 2024