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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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Thanks
March 31, 2024
Updated review

Tôi đã gii quyt đưc mi lo ngi ca mình, cm ơn s giúp đ t bn

Date of experience: March 21, 2024

Pending payment support
March 23, 2024
Previous review

She is so good, she helped me with any questions I had

Date of experience: March 12, 2024
GB
1 review
0 helpful votes
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freelancer.com review
March 31, 2024

I have worked on freelacer.com since 2011. I believe is one of the best freelancing platforms out there.

Date of experience: March 21, 2024
Pakistan
1 review
0 helpful votes
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Freelancer
March 31, 2024

A great platform to work on! It has been over a decade and I have always found Freelancer to be very supportive.

Date of experience: March 20, 2024
Pakistan
1 review
0 helpful votes
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Quick Response
March 31, 2024

Hi there
It was a very smooth experience with live support of freelancer.com, it really helped me out on spot.
Glad with its services.
Thanks

Date of experience: March 20, 2024
Egypt
1 review
0 helpful votes
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Quick help
March 30, 2024

The conversation was helpful and humble agent and it helped me with no time

Date of experience: March 20, 2024
Thailand
1 review
0 helpful votes
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It was a very good experience.
March 30, 2024

I had a problem with card verification but he was very helpful

Date of experience: March 20, 2024
Pakistan
1 review
0 helpful votes
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Really good man
March 30, 2024

I hope this man help aging me...i am very happy with this man...

Date of experience: March 19, 2024
New York
1 review
0 helpful votes
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Very good assistance and excellent service.
Jayce L. Me brindo un servicio muy amable y eficiente, resolviendo un pequeño error que habia hecho en mi comentario.

Date of experience: March 19, 2024
Australia
1 review
0 helpful votes
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Very quick response and helpful
March 29, 2024

I contacted customer support due to withdrawal issues.
I thought it would take some time to talk to supporters like other sites, but I was able to talk to supporters right away.
And it was very helpful.
Thank you

Date of experience: March 19, 2024
Sri Lanka
1 review
0 helpful votes
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Verified Program Process
March 29, 2024

I recently had the pleasure of being interviewed by Russell for the verified freelancer program, and I must say, it was an experience worth commending. From the moment the interview began,he exuded professionalism and a genuine interest in getting to know me beyond my resume, its a pleasure to work with you Russell!

Date of experience: March 19, 2024
India
1 review
0 helpful votes
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Jonny was great
March 29, 2024

Jonny was amazing, he explained me everything clearly and I accepted after understanding everything.

Date of experience: March 19, 2024
Algeria
1 review
0 helpful votes
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Great
March 29, 2024
Updated review

Hi, I was great they were answering my concerns thank you

Date of experience: March 19, 2024

Great experience
March 29, 2024
Previous review

The response to my concern were instantly, thank you for you fast reply and help.

Date of experience: March 19, 2024
India
1 review
0 helpful votes
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Verified batch
March 29, 2024

It was a fantastic experience. The staff guided me well and had a very good behavior

Date of experience: March 19, 2024
Pakistan
1 review
0 helpful votes
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Quick Response.
March 29, 2024

I was having an issue in payment authentication issue & got Best support by Andrei M. Thanks

Date of experience: March 19, 2024
California
1 review
0 helpful votes
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Excellent Customer Servide
March 29, 2024
Updated review

CS was courteous, efficient and helpful with my interest and concern. Will continue to be a freelance.com platform user!

Date of experience: March 18, 2024

Excellent support
March 6, 2024
Previous review

Very prompt and helpful! Very prompt and helpful! Very prompt and helpful!

Date of experience: March 6, 2024
Pakistan
1 review
0 helpful votes
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Best experience with Magenta S. (Freelancer Support)

Date of experience: March 18, 2024
Pakistan
1 review
0 helpful votes
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Guinevere M. Is a very nice guy and he guided me very well and solved my problem thank you very much

Date of experience: March 18, 2024
Sri Lanka
1 review
0 helpful votes
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Feedback about Guinevere M.
March 28, 2024

Guinevere M. Was very supportive and gave me solution in no time.

Date of experience: March 18, 2024
Argentina
1 review
0 helpful votes
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Very satisfied
March 28, 2024

Quick responses, useful information, all around a really nice experience

Date of experience: March 18, 2024
Kenya
1 review
1 helpful vote
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I have had an exceptional experience with Freelancer. In addition to consistently receiving projects from clients, the staff demonstrate excellence in their roles. Recently, the Preferred Freelancer team diligently followed up on my application and provided assistance throughout the onboarding process, which left me feeling thoroughly excited. If you have yet to join Freelancer, you may be overlooking the invaluable freedom it offers in terms of working at your own pace.

Date of experience: March 17, 2024