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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Helpful
February 19, 2024

Support was very helpful and resolved my payment issue. Now, I am at ease, knowing the correct process.

Date of experience: February 19, 2024
Egypt
1 review
0 helpful votes
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Balance problem
February 19, 2024

My inquiry regarding the balance was answered, the problem was solved and the balance was refunded. Thank you for your understanding and cooperation.

Date of experience: February 19, 2024
Virginia
1 review
0 helpful votes
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Precise Assistance
February 19, 2024

Guinevere M. Provided timely and precise information. She answered my question and helped me learn more about Freelancer.com.

Date of experience: February 19, 2024
France
1 review
0 helpful votes
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Quick response
February 19, 2024

Asking some information about the profile filters to get more corresponding jobs

Date of experience: February 19, 2024
Philippines
1 review
0 helpful votes
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Very Helpful
February 19, 2024

Easy to talk and my concern is being answered. Nice agent and very recommended. Keep up the good work!

Date of experience: February 18, 2024
India
1 review
0 helpful votes
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A prompt and no fuss response.
February 19, 2024

It was short to the point and instant. Should say enough about my experience.

Date of experience: February 18, 2024
Indonesia
1 review
0 helpful votes
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Problem with victim client
February 19, 2024

Thank you, very helpful, the problem I found was with a fraudulent client

Date of experience: February 18, 2024
Serbia
1 review
0 helpful votes
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Great support!
February 18, 2024

Everything was ok, the support helped me whit mine issue.

Date of experience: February 18, 2024
Hungary
2 reviews
0 helpful votes
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Responsive
February 18, 2024

Being a weekend i didn't expect much support, but Macy really came through for me with my membership issue and helped me out.

Date of experience: February 18, 2024
Tunisia
1 review
0 helpful votes
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Very helpful
February 18, 2024

I had a good experience with very helpful, kind, and quick support.

Date of experience: February 17, 2024
Australia
1 review
0 helpful votes
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Support responded quickly and said rhey will ensure the job is finalised which is a huge relief to me as it is a time sensitive job.

Date of experience: February 17, 2024
GB
1 review
0 helpful votes
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I would like to caution anyone considering using Freelancer.com that your money may be taken, and your account could be closed without any apparent reason. Despite using their service multiple times and depositing funds to avoid transaction fees, I encountered issues when seeking a refund after finding a cheaper alternative elsewhere. Freelancer.com insisted on an extensive document exchange process over several months, leading to the closure/suspension of my account along with my funds. Faced with unresolved customer service issues, I am left with no choice but to report this matter to the government overseeing the company's legal operations. Learn from my experience, take your money elsewhere, and spare yourself the hassle. Despite numerous emails to customer service, my concerns remain unaddressed.

Date of experience: February 17, 2024
Bangladesh
1 review
0 helpful votes
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Good
February 16, 2024

It was good support by magenta from freelancer. She helped me by giving right info

Date of experience: February 16, 2024
Bangladesh
1 review
0 helpful votes
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I am communicated with freelancer team and they response me every time. The team help me very carefully and mostly Russell V

Date of experience: February 16, 2024
Illinois
1 review
0 helpful votes
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Darra R was helpful
February 16, 2024

Darra was helpful in resolving my concern. I will be waiting to receive my amount back within few days.

Date of experience: February 15, 2024
Thailand
1 review
0 helpful votes
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Super Helpful
February 16, 2024

The reassurance and constant problem resolution was my favourite thing about Criselda's help today. I was so worried, but by the time my issue was resolved, I was feeling so much better.

Date of experience: February 15, 2024
Georgia
1 review
0 helpful votes
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Excellent Support - Top Tier!
February 16, 2024

Helped me to dispute a fraudulent freelancer, spent time to walk me through the process and provided a workaround even though they were not obligated to do so. A+

Date of experience: February 15, 2024
India
1 review
0 helpful votes
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Great experience with Russel
February 15, 2024

It was a smooth experience getting verified. Russel was quick, asked domain specific questions and it was a glide.

Date of experience: February 15, 2024
Ecuador
1 review
0 helpful votes
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I have tried to deal with many jobs, but the majority are thieves/scammers, almost 90%. So, it is satisfying to meet with a staff at 'Freelancer' who gives honesty and veracity about a real process: my verification. Miss Russell V. did a good job, and she asked me clear questions to understand my skills so I can obtain my verification. It is satisfactory to know that I will work with serious and verified jobs and projects on this 'Freelancer' website.

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Date of experience: February 15, 2024
Pakistan
1 review
0 helpful votes
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Verified Badge.
February 15, 2024

Jethro provide great assistance. He provided me with detailed list of benefits to get me understand the need of this badge.

Date of experience: February 15, 2024