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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Call
February 15, 2024

It's was great support that help me to provide a verified freelance badge

Date of experience: February 15, 2024
India
1 review
0 helpful votes
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Verified freelancer - Verification Call
February 15, 2024

Russell V has connected with me for the freelancer verification call and had a technical evaluation of my skills, also explained the advantages of having the verified freelancer badge.

It was a nice experience.

Date of experience: February 14, 2024
Colombia
1 review
0 helpful votes
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I am an architect and I had a drop in the amount of work in my city last year. That's why I decided to enter the platform and I feel that in a way this platform saved me last year from going broke, at least it can keep me up with my monthly expenses and debt payments. The only thing I don't like about the platform are those freelancers dedicated to obtaining jobs without being professionals or being qualified for certain types of jobs, since that damages the reputation of the platform because some clients think that we are all like that.

Date of experience: February 14, 2024
California
1 review
0 helpful votes
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Easy support with good solution.
February 14, 2024

I appreciated the support received when needing help with my account. Communication was great.

Date of experience: February 14, 2024
Ethiopia
1 review
0 helpful votes
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Support for negative balance
February 14, 2024

My experience with Nicola R. Was very professional. His response was on point and very beneficial. I appreciate it! Thank you

Date of experience: February 14, 2024
Pakistan
1 review
0 helpful votes
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Best coordinator of freelancer.com
February 14, 2024

He is too much coorporative and humble I dont understand how someone can be soo good in dealing lame questions he is really really good person

Jonny++

Date of experience: February 14, 2024
Indonesia
1 review
0 helpful votes
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Good communication
February 14, 2024

Jayce L. Is helping me to tell about contest. He is have a good communication

Date of experience: February 13, 2024
Nevada
1 review
0 helpful votes
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Freelancer online Info
February 13, 2024

The Customer Service representative I was on chat with was very informative.I truly appreciated the assistance.

Date of experience: February 13, 2024
Ukraine
1 review
0 helpful votes
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Freelance verification badge
February 13, 2024

It was a pleasure to get in contact with Russell V. regarding verification on Freelancer. Very polite, professional and kind person. I look forward to work with him in the future.

Regards,
Volodymyr

Date of experience: February 13, 2024
Italy
1 review
0 helpful votes
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Verification Badge Interview
February 13, 2024

The interview was exhaustive and the interviewer Russell V. was available and competent

Date of experience: February 13, 2024
Nigeria
1 review
0 helpful votes
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Helpful and Courteous
February 13, 2024

Jewel was courteous and so helpful while attending to my concern.

Date of experience: February 12, 2024
Bangladesh
1 review
0 helpful votes
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Support Help
February 13, 2024

It was a great experience. Mr Jewel help me to settled my negative balance which was added into my account by system.
Thanks a lot for his support..

Date of experience: February 12, 2024
India
1 review
0 helpful votes
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Great Assistant
February 13, 2024

Explain each things very clearly. Avail the offer very easily.

Date of experience: February 12, 2024
Egypt
1 review
0 helpful votes
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Great and a professional
February 12, 2024

Was very professional, I hope you give him a raise.

Date of experience: February 12, 2024
Pakistan
1 review
0 helpful votes
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Exceptional Support and Guidance
February 12, 2024

I had an excellent experience with Freelancer, particularly with the agent Darra who assisted me. They provided exceptional guidance and assistance throughout my interaction, ensuring I had a smooth and successful experience. Their professionalism and helpfulness exceeded my expectations. I really appreciate Freelancer, especially with their support!

Date of experience: February 12, 2024
Egypt
1 review
0 helpful votes
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Freelancing is the future
February 12, 2024

Independent work is the future, and it is financial and psychological freedom, where you work whenever you want without restrictions, barriers or obstacles

Date of experience: February 12, 2024
District of Columbia
1 review
0 helpful votes
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Modern Corporate Logo
February 12, 2024

This is my first time using Freelancer to have my logo created for my nutrition/wellness business. I'm very satisfied with the freelancer and her creative way for my business logo. It was fast, no problems with revisions and I'm very satisfied with my final project.

Date of experience: February 12, 2024
Pakistan
1 review
0 helpful votes
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Awesome Support!
February 12, 2024

Appreciate the professionalism. Appreciate the fast respond on support team.

Date of experience: February 12, 2024
Ukraine
1 review
0 helpful votes
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Nice
February 12, 2024

I created an account, used free trial, decided to delete account and found out that the premium period automatically started. I asked to cancel it and it was canceled. Thanks. Please, don't start that automatically or warn more obviously during registration.

Date of experience: February 12, 2024
GB
1 review
0 helpful votes
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Enjoyable Conversation with Russel
February 12, 2024

I thoroughly enjoyed our conversation, and I found Russel V. to be very welcoming during the interview. He skillfully facilitated a natural flow to the discussion, ensuring that I felt comfortable throughout the entire process. It was evident that Russel had prepared thoroughly, as he demonstrated a clear understanding of my background. His insightful questions not only assessed my qualifications but also provided me with a deeper understanding of the role's expectations. Overall, my experience was positive, and I commend Russel for his professionalism and approachable demeanor.

Date of experience: February 12, 2024