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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Customer service!
February 11, 2024

Macy offered clear customer service for my query. Thanks Macy!

Date of experience: February 11, 2024
Hong Kong
1 review
0 helpful votes
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Hello, how can I handle the problem I submitted? Freelance has taken the deposit and will not refund it to me.

Date of experience: February 10, 2024
Paraguay
1 review
0 helpful votes
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Help for issue with review
February 11, 2024

The response was very quick, and you were also fast in resolving the issue. I appreciate the help. I had mistakenly rated my freelancer with 4 stars instead of the 5 stars I intended.

Date of experience: February 10, 2024
Kuwait
1 review
0 helpful votes
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Refund to Credit Card
February 11, 2024

I couldn't find refund to credit card, So I contacted the support team. Criselda has helped me instantly and quickly made the refund order and she said it would take 5-10 day.

Date of experience: February 10, 2024
India
1 review
0 helpful votes
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Was good
February 10, 2024

Criselda was really helpful with the process. I got my account back and also all my earnings too. Thank you

Date of experience: February 9, 2024
Nigeria
1 review
0 helpful votes
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The assistant was a great person
February 9, 2024

They attended to me and they handled everything with pure optimism

Date of experience: February 9, 2024
Pakistan
1 review
0 helpful votes
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Refund my deposit successfully
February 9, 2024

Refund my deposit successfully, thank you soo much Freelancer look to talk.

Date of experience: February 8, 2024
Egypt
1 review
0 helpful votes
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Great customer service. She was very helpful and patient

Date of experience: February 8, 2024
North Carolina
1 review
0 helpful votes
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Help with a balance issue
February 9, 2024

Hello, your rep was on the chat right away with no waiting. Thanks for that. Also freelancer changed their darkness of their font on the chat screen so customers can now SEE the words! It used to be impossible! Your rep understood the issue and said she would take care of it. So thank you

Date of experience: February 8, 2024
Canada
1 review
0 helpful votes
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Awesome
February 9, 2024

The query was solved in no time. She is a genius, and I really appreciated her work.

Date of experience: February 8, 2024
DO
1 review
3 helpful votes
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The absolute worst and most poorly organized freelancing platform-company in the world. 90% of registered freelancers are fraudsters, pretending to be who they are not, seriously missing deadlines and causing big problems. Support service unprofessional, doing everything to not return your deposit for which you have not received the promised service. I do not recommend!

Date of experience: February 8, 2024
GB
1 review
0 helpful votes
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Very desapointet
February 26, 2024

Please dont trust that person his don't understand with nothing please don't used him the job what done for me is all rubbish

Date of experience: February 8, 2024
Bangladesh
1 review
0 helpful votes
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Experience was good
February 8, 2024

His behavior was very good. Nice to talk to him. Thank you!

Date of experience: February 8, 2024
India
1 review
0 helpful votes
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Excellent Knowledge
February 8, 2024

It was great talking to Mr. Russell V., He gave me complete tour of the Plus Membership benefits.

Date of experience: February 8, 2024
India
1 review
0 helpful votes
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Guided me correctly
February 8, 2024

I was guided correctly by the person on the chat on cancellation of milestone and refund

Date of experience: February 7, 2024
India
1 review
0 helpful votes
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It was nice talking with Magenta
February 8, 2024

I got an issue with payment milestone releasing which is still not released when I am typing this message. Magenta told me that client has to do some verification so I am waiting on that.

Date of experience: February 7, 2024
Philippines
1 review
0 helpful votes
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Efficient
February 8, 2024

She was helpful and provided information I need. Solved my concern.

Date of experience: February 7, 2024
Colombia
1 review
0 helpful votes
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Support reactivated account
February 7, 2024

The experience I have had with the support and help has been excellent.

Date of experience: February 7, 2024
Pakistan
1 review
0 helpful votes
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Issue resolved
February 7, 2024

It was wonderful, they are cooperative. Problem was solved so nicely and calmly.

Date of experience: February 6, 2024
Japan
1 review
0 helpful votes
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Quick and kind support
February 7, 2024

She(he?) listens and handle my request (to deactivate my account) on behalf of me.

Date of experience: February 6, 2024