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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Addressing Bids Related Confusion
September 11, 2025

I thought there was a bug/issue on Freelancer because I was not seeing all remaining bids (out of 100) on my account analytics (with Plus membership), then I contacted support and got a chat with Andrei M. He clarified things to me and taught me how the bids system actually works. Days ago, I had another issue regarding KYC, and at that time, the support was also helpful. There was Elora (I guess), and she was also very helpful regarding addressing the issue, and there is FLNathan (from Freelancer's KYC staff), who is still always available to address my issues. I got a such great experience with Freelancer's support team and I'm happy with that.

Date of experience: September 1, 2025
Pakistan
1 review
0 helpful votes
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Review for a support Lyndon S.
September 11, 2025

Best experience i ever seen before but he is incredible and very active listener and he takes good answers related to my concern he helped me and tackle the situation

Date of experience: September 1, 2025
Egypt
1 review
0 helpful votes
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Thank Max T. For his exceptional support
September 10, 2025

I just want to thank Max T. For his exceptional support. I came back to Freelancer.com after years, struggling financially and emotionally, and Max treated me like a real human
He listened with empathy, understood my situation, and went out of his way to help me resolve an old mistake on my account. Max, you didn't just fix a technical issue — you gave me a little hope when I needed it most. I wish more support agents were like you. Thank you, brother.

Date of experience: September 1, 2025
Poland
1 review
0 helpful votes
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Review for Freelancer Supporter Margaux
September 10, 2025

Freelancer Supporter Margaux assisted me very efficiently and provided satisfactory answers to my questions. I could not have imagined faster or better assistance, for which I am very grateful!

Date of experience: August 31, 2025
India
1 review
0 helpful votes
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Good Customer Service
September 10, 2025

The agent demonstrated a clear understanding of the issue and successfully implemented the required actions in Zap

Date of experience: August 31, 2025
Poland
1 review
0 helpful votes
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Fast and nice
September 9, 2025

Jack quickly contacted me, without any additional questions, got straight to the point, and told me what I wanted to know about my membership refund.

Date of experience: August 30, 2025
Pakistan
1 review
0 helpful votes
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I had a very positive experience. He was polite, respectful, and conducted both the technical and general interview in a professional manner. The process was clear, helpful, and easy to follow. Everything was well-organized, on time, and managed beautifully, which made the overall experience smooth and pleasant.

Date of experience: August 27, 2025
Pakistan
1 review
0 helpful votes
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Verification Interview
September 9, 2025

Russell V was very professional and the way she communicated to me was incredible and she asked what was relevant to me and it was very smooth experience

Date of experience: August 30, 2025
Ecuador
1 review
0 helpful votes
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Max T. Gracias
September 8, 2025

Me ayudó dándome guía y tranquilidad al explicarme como cancelar una membresía que no había solicitado

Date of experience: August 29, 2025
Pakistan
1 review
0 helpful votes
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Elora helped me alot
September 8, 2025

Elora from freelancer support help in my membership issue. She solved my problem immediately.thank you elora

Date of experience: August 30, 2025
Brazil
1 review
0 helpful votes
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Chat Experience
September 8, 2025

Elora was great when answering me my questions. She had all the information that I needed. Thank you, Elora and Freelancer.com team!

Date of experience: August 29, 2025
Australia
1 review
0 helpful votes
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The interview to verify went well
September 8, 2025

The interview to verify went well. The information is discussed clearly. Russell V is very professional for the service.

Date of experience: August 29, 2025
Angola
1 review
0 helpful votes
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Freelance Stuff
September 8, 2025

The freelancer's staff is attentive. It is a very good experience. I was supported by Russell V. He is veery good communicator. He is attentive to details and follows my trajectory well, indicating the steps to be followed.

Date of experience: August 29, 2025
MD
1 review
0 helpful votes
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Freelancer is a great platform for finding skilled professionals worldwide. Posting projects is simple, and I was able to connect with qualified freelancers quickly. The communication and milestone system makes collaboration smooth, and payments feel secure. What I appreciate most is their excellent staff – very supportive and quick to help whenever needed. Overall, a reliable marketplace with great customer service.
To mention Russell V. is high quality specialist which provide correct and good experience for freelancer

Date of experience: August 29, 2025
Germany
1 review
0 helpful votes
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Please describe your experience: I had a mostly positive experience using Freelancer.com. The platform is user-friendly, and the support team is responsive. I appreciate the security measures and communication tools provided.

Date of experience: August 29, 2025
India
1 review
0 helpful votes
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Awesome experience
September 8, 2025

Jonny explained it very well, in details and provided transparency during the conversation. He helpmed me with all the answers I needed and helped me getting the rising star badge for my profile. Thanks a lot.

Date of experience: August 28, 2025
Bangladesh
1 review
0 helpful votes
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The support agent was very professional and patient. They clarified my account issue clearly and gave me another chance to continue participating on the platform. I really appreciate their help and guidance.

Date of experience: August 29, 2025
Mexico
1 review
0 helpful votes
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Excellent experience. Danette O was clear, friendly, and professional. Our onboarding chat covered my workflow and project types, and she gave practical suggestions to help my profile stand out and attract better invitations. Straightforward conversation with useful resources. Thank you!

Date of experience: August 28, 2025
Turkiye
1 review
0 helpful votes
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Good detailed
September 7, 2025

Peral v. very was helpfull and told me detailed that i can depute or wait 2 day until client fix his account issue thank you so much,

Date of experience: August 29, 2025
Egypt
1 review
0 helpful votes
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Great Support Experience
September 7, 2025

I had an issue with my credit card verification and Xavier B guided me through the process. He was very professional, patient, and helpful. Thank you so much for the great support

Date of experience: August 29, 2025