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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
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Finally I got my KYC verified. Getting it approved had been a problem for a long time but it finally went through. There was just a small issue with my full name, my first name was displayed as my last name and my last name was displayed as my first name. Since I had already completed verification I could not change it myself and thought I would have to go through the entire painful process all over again. I contacted customer support and was connected with Hope D, and the experience was absolutely straightforward. My issue was listened to, understood, and fixed in no time. Honestly it was one of the best customer support experiences I have had in my life. I simply explained the problem and the problem was solved just like that. That was truly excellent professionalism from Hope D and the customer support team.

Date of experience: August 31, 2025
Belgium
1 review
0 helpful votes
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Refund by Jake. S
September 7, 2025

I was refunded by Jake. S he is perfect and profesisonal he is not like Max T. The bastard who lied to me.

Date of experience: August 28, 2025
Pakistan
1 review
0 helpful votes
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Verify badge interview
September 7, 2025

It was an amazing experience. Russell V. took my interview and was very very cooperative. I am amazed freelancer has such dedicated team!

Date of experience: August 27, 2025
Pakistan
1 review
0 helpful votes
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I had a very good experience working with Danette O from the Freelancer team. The communication was clear, professional, and supportive throughout the process, which made everything smooth and efficient.

Date of experience: August 28, 2025
Morocco
1 review
0 helpful votes
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Great support
September 7, 2025

Pearl was very helpful and collaborative; I had a withdrawal issue and he helped on explaining the reason why it got delayed

Date of experience: August 28, 2025
Singapore
1 review
0 helpful votes
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Very patient
September 6, 2025

I missed the appointment 2 times but he still try to get me to finish the interview process and also help me to resolve the KYC verification issue

Date of experience: August 27, 2025
Pakistan
1 review
0 helpful votes
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I applied for verified Badge.
September 5, 2025

Russell V. is a great staff of freelancer team. He helped me a lot in that process and make the process Easier I really appreciate his cooperation.

Date of experience: August 22, 2025
Spain
1 review
0 helpful votes
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I had an interview *******@RussellVerified for the professional freelancer badge, and I have to say it was an excellent experience. Russell was incredibly kind, respectful, and highly professional throughout the process. His questions were well-prepared and of high quality, allowing me to share my experience clearly and feel comfortable during the interview. A true professional and a pleasure to speak with.

Date of experience: August 26, 2025
India
1 review
0 helpful votes
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Reviewer rejoined the call upon request
September 5, 2025

Reviewer from verification team rejoined the call upon request. I was a min late as i was setting up my microphone and camera setting.

Date of experience: August 26, 2025
Pakistan
1 review
0 helpful votes
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Good experience
September 5, 2025

I had a great experience working with Danette O. She was professional, supportive, and clear throughout the Preferred FL program process. Her guidance made everything smooth, and I truly appreciate the way she handled everything with positivity and care.

Date of experience: August 26, 2025
NL
1 review
0 helpful votes
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Communicated with support
September 4, 2025

I spoke with Max T. He answered all the questions and quickly solved my problem, I am very grateful to him.

Date of experience: August 25, 2025
AE
1 review
0 helpful votes
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Identity Verification
September 4, 2025

I was facing some issues regarding my identity verification. Then I contact to costumer care. Mr. Margaux S. Helped me very much about this issue. I hope with the information given by Mr. Margaux S. Will help me.

Date of experience: August 25, 2025
Egypt
1 review
0 helpful votes
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Great support team
September 4, 2025

Ava helped me and she/he was very communicative and was careful to see my needs and solved my problem

Date of experience: August 25, 2025
India
1 review
0 helpful votes
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Great support and reliable platform
September 4, 2025

Freelancer.com is a trustworthy platform where clients and freelancers can work together safely. The milestone payment system gives peace of mind, and the platform is easy to use. I'd like to give a special mention to Danette O from the Freelancer staff, who was very supportive and professional in assisting me. Her help made my experience even better. Overall, I highly recommend Freelancer.com for anyone looking to hire or work online.

Date of experience: August 25, 2025
Utah
1 review
0 helpful votes
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Hope sure lives up to her name!
September 4, 2025

Hope was kind, caring, engaged and stayed with me until we discovered the actual cause of the problem. The root cause was nothing under her control. The UI doesn't properly handle issues related to locality and instead allows one to bid only to have their bid immediately rejected with an error. I found that out because she stayed with me while we experimented together to figure out why I was seeing the error.

Date of experience: August 24, 2025
Pakistan
1 review
0 helpful votes
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Helpful assistant
September 3, 2025

I am concerned about my awarded contest and contest holder, and I have some question in my minds I talked with Max T. (Freelancer Support) and he helped me with his assistance,

Date of experience: August 25, 2025
France
1 review
0 helpful votes
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Saldo negativo
September 3, 2025

Excelente, no use la plataforma y olvide cancelar la membresia. Ellos reconocieron mi error y me dieron una solucion en el momento. Muy agradecido por el soporte. Gracias!

Date of experience: August 24, 2025
Poland
1 review
0 helpful votes
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Jake S. Was incredibly helpful, patient, and fast. I didn't expect to get a refund, but he made it happen and explained everything clearly. Amazing support!

Date of experience: August 24, 2025
Canada
1 review
0 helpful votes
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Great experience
September 2, 2025

I am very impressed with the quality of help I received from Max T. I frequently have to wait a long time when speaking with support, and max was one of the most responsive, fast, and helpful support members I've come across. Very impressed! Thanks Max

Date of experience: August 23, 2025
India
1 review
0 helpful votes
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It was nice to talk to them
September 2, 2025

I was facing some difficulty but they helped me, I hope the issue will be resolved soon, thank you very much

Date of experience: August 24, 2025