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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Its Positive Experience
September 21, 2025

As a freelancer, I've had a very good experience with Freelancer.com. The platform provides a steady flow of projects and secure payment protection for managing client communication. It's a great place to grow skills and build long-term client relationships.

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Date of experience: September 11, 2025
Pakistan
1 review
0 helpful votes
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Awesome freelancer support
September 20, 2025

It was a awesome experience having freelancer support, my every problem got resolve easily without any issues, also Danette is one of the best freelancer staff i have ever had, he is very polite and kind.

Date of experience: September 10, 2025
India
1 review
0 helpful votes
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5 star rating
September 20, 2025

My freelance problem solution was immediately solved by freelancer team.

Date of experience: September 10, 2025
Brazil
1 review
0 helpful votes
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Freelancer Support
September 19, 2025

I had an issue verifying my card, and Erol was extremely helpful throughout the process. They were patient, clear, and guided me step by step until everything was resolved. I truly appreciate their professionalism and support!

Date of experience: September 9, 2025
VE
1 review
0 helpful votes
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Quick Assistance.
September 19, 2025
Updated review

Maia answered my questions, and helped with my withdrawal process. Thank you.

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Date of experience: September 9, 2025

Good attention
September 12, 2025
Previous review

Responsive, and serviceable. Erol. C. answered my questions and concerns. I appreciate his attention, and as always, I am glad to be serviced by a person, and not an AI!

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Date of experience: September 2, 2025
Poland
1 review
0 helpful votes
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Payment Issue
September 19, 2025

I inquired with him about a payment issue with a client from my account, and he very kindly explained the cause of the problem in an easy-to-understand manner.

Date of experience: September 9, 2025
Bangladesh
1 review
0 helpful votes
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Xavier B is very collaborative
September 19, 2025

Mr. Xavier was very attentive to my problem and provided logistic support

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Date of experience: September 9, 2025
India
1 review
0 helpful votes
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Excellent Support, Very Helpful
September 19, 2025

Elora was very helpful and guided me through the process quickly. I really appreciate the support.

Date of experience: September 9, 2025
Bangladesh
1 review
0 helpful votes
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Great experience with agent Ava
September 19, 2025

Ava is a great person. He is very helpful for explain with my problem. Thanks

Date of experience: September 8, 2025
South Africa
1 review
0 helpful votes
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Very Helpful!
September 18, 2025

Jake S. Has made it easy for me to solve my issue. Provides very easy to understand instructions.

Date of experience: September 8, 2025
Serbia
1 review
0 helpful votes
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Great support
September 18, 2025

Supported kindly. I think this support team is very good for freelancers.

Date of experience: September 8, 2025
Portugal
1 review
0 helpful votes
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This Feels Like a Damn Pickpocketing
September 18, 2025

My experience could hardly have been worse.
I do not have – and never had – any intention of subscribing to your membership plan. I was simply exploring your platform as an alternative to the one I currently use to hire freelancers. I had been told you were "more professional," but that was a complete lie. You managed to charge me for a month of a subscription I never wanted and never used. As you can easily confirm, I haven't even used the account, nor have I completed the profile. This feels like nothing short of being pickpocketed.

Date of experience: September 8, 2025
Steven E. Freelancer Rep
7 months ago

Hi Nonu, thank you for sharing your experience with us. We’re sorry for the trouble this has caused and we’d love the chance to make things right. We’ve sent you a private message and are just waiting for your reply so we can assist you further.

Nigeria
1 review
0 helpful votes
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Corporate account clarification
September 18, 2025

Erol was very helpful and explained everything clearly about my account options. Great support experience.

Date of experience: September 8, 2025
NL
1 review
0 helpful votes
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Excellent and Supportive assistance
September 17, 2025

I had several concern about my account verification and withdrawal process, and Margaux handled everything with great patience and professionalism. She carefully explained each step, gave me confidence moving forward, and made sure I understood my options clearly. I truly appreciate her guidance, and I want to thank Margaux for her outstanding support.

Date of experience: September 7, 2025
Missouri
1 review
0 helpful votes
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Jake S was very helpful
September 17, 2025

Jake took care of my request quickly and effectively. Thank you for great service.

Date of experience: September 7, 2025
Turkiye
1 review
0 helpful votes
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Subscription
September 17, 2025

They resolved my issue directly and handled it as if it were their own problem.

Date of experience: September 7, 2025
Pakistan
1 review
0 helpful votes
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Highly Appreciated Support
September 17, 2025

I would appreciate your help in resolving my problem; a respectful dialogue is highly encouraged.

Date of experience: September 7, 2025
Latvia
1 review
0 helpful votes
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I contactad in freelancer.com Jake S. Who helped to resolve issue with funds which were not available in account after long account inactivity. He was very well in communication, attention and solved issue very fast. I appreciate professional help. Now my account is back with funds which were there last time before inactivity. Funds with freelancer is in safe hands after 3 years of inactivity and they are still there.

Date of experience: September 6, 2025
Pakistan
1 review
0 helpful votes
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5/5 "Outstanding Support from Margaux!"
September 16, 2025

Margaux S. Was an absolute pleasure to work with. She's professional, responsive, and handled all customer inquiries with patience and clarity. Her communication skills are excellent, and she consistently maintained a friendly and helpful tone throughout. She quickly understood our processes and delivered support that truly represented our brand. Highly recommend Margaux for any chat support role — she's a valuable asset to any team!

Date of experience: September 6, 2025
Missouri
1 review
0 helpful votes
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Great Support
September 16, 2025

Jake did a great job walking me through my account issues and how to fix them.

Date of experience: September 6, 2025