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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Awesome
April 25, 2024

Very helpful and very quick to respond. The explanation given is very detailed. I feel very helpful with a feature like this

Date of experience: April 15, 2024
Bangladesh
1 review
0 helpful votes
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Great experience
April 25, 2024

Great experience with Guinevere M. (Freelancer Support). I really appreciate their effective support.

Date of experience: April 15, 2024
Kuwait
1 review
0 helpful votes
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The experience was good and understanding person for my case

Date of experience: April 14, 2024
India
1 review
0 helpful votes
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Very easy website interface & an amazing work platform. I am here providing my graphic services since more then 3 years, and here i get complete team support of this platform whenever i needed. Very active website with the designers, and i am really happy to being a part of freelancer.com.
Lastly i am thankful for a team support staff "Jonny T. / jonnyPFP", who assist me in PFP program.
Thanks,
Regards - Neeraj Dhiman.

Date of experience: April 14, 2024
Uzbekistan
1 review
0 helpful votes
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Awesome
April 25, 2024

First I was so worried I thought that I made a huge mistake and I was stuck did not know what to do but as soon as I reached out with the support service he/she helped me with by showing great attitude even dough I badly behaved towards he/she I just wanted to say sorry i did not mean to be rude or humiliate he or she i was just nervous and stressed not know what to do overall i am now very happy with the support that was showed me so thankful for the given instructions

Date of experience: April 14, 2024
Pakistan
1 review
0 helpful votes
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Great guy
April 24, 2024

Alwasy on time, hats off there should be other like him ////////////////////////////////////////////////////////////////////////////////

Date of experience: April 13, 2024
Sri Lanka
1 review
0 helpful votes
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Customer messaging
April 23, 2024

I am new to Freelancer and I had questions on two clients. Magenta helped me to clarify them. It was indeed a great help.

Date of experience: April 12, 2024
France
1 review
0 helpful votes
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Refund
April 23, 2024

I would like to be refund and in 5 minutes my problem will be solved. I m very happy

Date of experience: April 12, 2024
Pakistan
1 review
0 helpful votes
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Chat with Magenta S.
April 23, 2024

Magenta S, is really helpful to me. She understood my issue and got it solved

Date of experience: April 12, 2024
Bangladesh
1 review
0 helpful votes
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SLA EXAM
April 23, 2024

I passed 3 free exam. Daily I take part this exam. I give full time in freelancer.

Date of experience: April 12, 2024
Egypt
1 review
0 helpful votes
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Very professional service
April 22, 2024

I enjoyed the call with Russell V. from freelancer.com, She provided a very professional service.

Date of experience: April 12, 2024
Philippines
1 review
0 helpful votes
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Removing my past rejected works
April 22, 2024

I think my experience is great because Ma'am Magenta S. Assist me on my concern, and I hope she will execute my request as soon as possible.

Date of experience: April 11, 2024
Chile
1 review
0 helpful votes
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Verified freelancer programming
April 22, 2024

I experienced kind support from Freelancer support staff.

Date of experience: April 11, 2024
Bulgaria
1 review
0 helpful votes
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Chat support
April 21, 2024

I am very satisfied with chat support services.
Always getting the right answer and full Information.

Date of experience: April 11, 2024
Pakistan
1 review
0 helpful votes
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PFP Service Support
April 21, 2024

It was a pleasure speaking with Jonny. He provided excellent service and explained all points very clearly. Communication was easy, and overall, it was a great experience with him.

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Date of experience: April 10, 2024
Colombia
1 review
0 helpful votes
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Problem solved
April 21, 2024

I'll be brief, I've been wanting to use the freelancer services properly for a long time, but this problem with the verification issue was a thorn in my side, so I'm grateful to the person who helped me solve the problem.

Date of experience: April 10, 2024
Japan
1 review
0 helpful votes
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Best Support Agent at
April 21, 2024

I have been struggling to make my first ever withdrawaI since November 2023 and I have liaised with so many support agents at Freelancer in order to get to the bottom of it but no one ever got me this far!
Criselda R., has been a truly a remarkable and patience support agent, listening to my concerns and carefully checking the evidence I provided to back up my claims.
The end result is that Criselda R. Have resolved within half an hour this issue that had been going on for months.
I am sincerely grateful to Criselda.
Thank you ever so much Criselda!

Date of experience: April 10, 2024
Kenya
1 review
0 helpful votes
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Great support
April 21, 2024

I'm new to the platform and had a question on how to engage the client, I received great support from Magenta S. (Freelancer Support)

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Chatted with customer support for less than ten minutes and My request was fulfilled.

Date of experience: April 10, 2024
Poland
1 review
0 helpful votes
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Reporting a scam
April 20, 2024

I'm pleased of contact with freelancer support chat. They answered me fast enough, got help and additional helpful information. Dear blessings!

Date of experience: April 10, 2024