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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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Reporting a scam
April 20, 2024

I'm pleased of contact with freelancer support chat. They answered me fast enough, got help and additional helpful information. Dear blessings!

Date of experience: April 10, 2024
Indiana
1 review
0 helpful votes
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Quick and too the point
April 20, 2024

Had the exact solidarity for my issue and only took about 10 minutes

Date of experience: April 9, 2024
India
1 review
0 helpful votes
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I had a chat with Jewel F. And I told her my concerns and she understood, agreed and assured me that necessary and strict actions will be taken! I really hope Freelancer becomes a safe and encouraging work space where geuine designers are not made to leave by the high influx of AI spammers and copycat frauds.

Date of experience: April 9, 2024
Mexico
1 review
0 helpful votes
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A new exciting experience
April 19, 2024

Many topics to know about the page to increase the benefits that can be obtained

Date of experience: April 9, 2024
Indonesia
1 review
0 helpful votes
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Awesome
April 19, 2024

The support staff is really helpful and fast response.

Date of experience: April 9, 2024
India
1 review
0 helpful votes
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Refund my Deposit
April 19, 2024

It was amazingly described and solved my issue. Thank you.

Loading...
Date of experience: April 8, 2024
Bangladesh
1 review
0 helpful votes
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Amazing
April 19, 2024

Great communication. I am really glad to communicate with freelancer employee. He clearly clarify the all data. I got information, which I needed.
Thanks a lot

Date of experience: April 8, 2024
Bangladesh
1 review
0 helpful votes
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Withdraw help
April 19, 2024

It helped me a lot to know something. I asked about the payment and it is now cleared.

Date of experience: April 8, 2024
Pakistan
1 review
0 helpful votes
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Contest support
April 18, 2024

Very cooperative and respond immediately. Thanks for their assistance

Date of experience: April 8, 2024
Colombia
1 review
0 helpful votes
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Excellent experience
April 18, 2024

Because my English is very basic, she assisted me through the chat and the communication was very good, she attended to me very well and gave me good recommendations.

I wonder about her what she worked on and she was nice, she was very kind.

Date of experience: April 8, 2024
New York
1 review
0 helpful votes
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Russell V
April 18, 2024

She was very informative and patient with my responses to each question she asked, she broke everything down from beginning to end and I wanted to say thank you

Date of experience: April 8, 2024
Bangladesh
1 review
0 helpful votes
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Very easy to communicate
April 18, 2024

In day time I am busy with many things but he waited for me patiently and give me opportunity to answer his question with ease. Definitely command him for this work

Date of experience: April 8, 2024
Australia
1 review
0 helpful votes
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Support from Agent Darra R.
April 8, 2024

The agent was efficient and understood exactly what I was looking to get done, it was resolved in only 5 minutes! Absolutely amazing. 5 Stars

Date of experience: April 7, 2024
Philippines
1 review
0 helpful votes
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Refund request
April 7, 2024

The customer service support (Hope D. And Jhay R.) was very helpful and understanding they helped me solve my issues

Date of experience: April 7, 2024
India
1 review
0 helpful votes
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Freelancer is my favorite Site
April 17, 2024

After connecting with Freelancer, I have had a great experience or got inspiration to work.

Date of experience: April 6, 2024
NL
1 review
0 helpful votes
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At first I was looking for performers on Frelancer, but due to problems with payment to other countries I switched to Bitlance.top

It is much more convenient to work on it and pay orders.

Date of experience: April 6, 2024
Egypt
1 review
0 helpful votes
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Amazing
April 6, 2024

He answered my questions and was very helpful. Clear and straightforward answers.

Date of experience: April 5, 2024
Angola
1 review
0 helpful votes
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I really love the Criselda suport
April 5, 2024

Criselda R. (Suporte Freelancer), she solved my problem in a matter of seconds while others recommended another method that would take up to 2 days. She´s the best at all, my second Goat after Messi

Date of experience: April 5, 2024
India
1 review
0 helpful votes
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Good work and Appreciation
April 15, 2024

Russel is very helpful executive at freelancer.com she helped my get the verified and corporate badge. Keep doing good work. Such helpful executive of freelancer keep us going on freelancer.com.

Thank aton

Date of experience: April 5, 2024
Australia
1 review
0 helpful votes
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I'm out of pocket for hundreds of dollars and I have no digital selling website I can use. This Freelancer website has no protection in place for clients ripped off by Freelancers. You can't trust a system that doesn't protect their clients! You simply have no way of knowing whom to trust. The Freelancer Company ignored my pleas for a full refund of all fees paid to the Freelancer under Australian law for a service she never delivered. This site operates more like a scam company with no protection in place for people that do the honest thing.

Date of experience: April 4, 2024