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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Freelancer
April 15, 2024

It was an Amazing experience. Russell V facilitated the call really well. He was extremely professional, concise and clear in describing the purpose of the call and next steps.

Date of experience: April 4, 2024
Bangladesh
1 review
0 helpful votes
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Great Experience
April 15, 2024
Updated review

It was a great experience and easy on-boarding process to join the Rising Star program. Jonny T helped me a lot through out the process and guided me with clear instructions and details. He was a friendly person to talk with and finally after passing the interview I've got my rising star badge. Thanks to Jonny from PFP program and freelancer for the opportunity.

Date of experience: April 4, 2024

Easy and friendy process
April 14, 2024
Previous review

It was a great and friendly interview session with Russell V. He helped me through out the process and it was really a easy ans smooth process.

Date of experience: April 4, 2024
Argentina
1 review
0 helpful votes
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Great interview
April 15, 2024

Russel was very gentle during the interview and answered all my questions.

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Date of experience: April 4, 2024
California
1 review
0 helpful votes
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Awesome Help
April 15, 2024

Very helpful. Lots of detail answers. Cut my legal question learning curve significantly.

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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Chat Support for Freelance.com
April 15, 2024

I spoke to Magenta S., and she was very helpful. I am a new user looking to possibly hire a graphic artist.

Date of experience: April 4, 2024
Colombia
1 review
0 helpful votes
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Guinevere did it nice!
April 14, 2024

I got an payment authentication issue and Guinevere just resolved quickly and effectively. Thanks!

Date of experience: April 4, 2024
Turkiye
1 review
0 helpful votes
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Thanks for kindly helping me
April 14, 2024

Thanks for kindly helping me. Your worker is helping me good.

Date of experience: April 4, 2024
Germany
1 review
0 helpful votes
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Good support
April 14, 2024

Fast answers and give the bug request further. Asking for screens what is always helpful for developers

Date of experience: April 3, 2024
Pakistan
1 review
0 helpful votes
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Very Good service
April 14, 2024

It was very good experience and timely and quickly things were done that was very amazing.

Date of experience: April 3, 2024
Australia
1 review
0 helpful votes
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Helpful and fast
April 13, 2024

Got the support I needed in quick time. Was able to explain issues to me thoroughly.

Date of experience: April 3, 2024
India
1 review
0 helpful votes
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All are Perfectly fine
April 13, 2024

All are Perfectly fine - Thank you so much for your help.

Date of experience: April 3, 2024
India
1 review
0 helpful votes
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Wonderful support staff
April 13, 2024

I like the way they support us on project. Thanks for support

Date of experience: April 2, 2024
Pakistan
1 review
0 helpful votes
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I was all over a good experience, I felt very ease while talking with JONNY T, Freelancer Staff was Fantastic, It was my dream, Thank you so much for supporting me.

Date of experience: April 2, 2024
Pakistan
1 review
0 helpful votes
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Great experience
April 12, 2024

It was a pleasant talking to Russell V. He concluded my interview and listened to my answers patiently.

Date of experience: April 2, 2024
India
1 review
0 helpful votes
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A great Experiecne
April 12, 2024

It was a great experience with Russell V. The lady is very very polite, patience and friendly.

Very Nice Service

Date of experience: April 2, 2024
Australia
1 review
0 helpful votes
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I had trouble understanding what a (currently undocumented) green indicator meant on a page. Jewel advised me what the indicator was for (Not what I assumed it to be) and agreed to get the help/info icon contents updated to advise what the indicator means.

Date of experience: April 1, 2024
Bangladesh
1 review
0 helpful votes
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This is stole freelancer money who work here. It is full of fake and copy contest. You don't get your proper value here. I suggest avoid this platform for freelancer work.

Date of experience: April 1, 2024
Indiana
1 review
0 helpful votes
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Excellent service
April 11, 2024

Russel V. was straightforward, concise, and professional.

Date of experience: April 1, 2024
India
1 review
0 helpful votes
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It was nice talking with Rusell
April 11, 2024

There interviewing method was very good, I felt good while talking with them and she greeted very good.

Date of experience: April 1, 2024
India
2 reviews
0 helpful votes
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Thank you for your swift action
April 11, 2024
Updated review

Thank you for your swift action, I contacted support regarding my locked fund. Janessa G told me we will solve this problem asap and its done within a day. Thank you!

Date of experience: April 1, 2024

Happy Freelancer
April 6, 2024
Previous review

Its been almost 15 years i am using this platform and it played a big role in my life to achieve my goals. I happy with the progress i am making using this platform. As we have better support staff like Russell V whos support and help is making our experience better. I only have one concern as i am one of the oldest member of this platform i was hoping some extra benefits. Not only for me but for those who are part of this platform from long ago. Thank you!

Date of experience: March 27, 2024