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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Good job
April 11, 2024

Easy to communicate with and I don't need to explain all my problems, after I send the screenshot my transaction right away she did her job and that's it. My problem solved. 5 star to tis

Date of experience: March 31, 2024
Pakistan
1 review
0 helpful votes
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AUTHENTICATON ISSUE FIXED
April 11, 2024

I WAS FACING THE CARD AUTHENTICATION ISSUE SO I WENT TO COSTUMER SUPPORT AND MET Criselda R. (Freelancer Support) AND SHE FIXED MY ISSUE IN MERE MINUTS. I WOULD SAY THAT FREELANCER.COM HAS THE BEST COSTUMER SUPPORT AND THE BEST RESPONSE TIME

Date of experience: March 31, 2024
Bangladesh
1 review
0 helpful votes
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I was hesitate about knowing issue of sending contact details to client. Now i am cleared

Date of experience: March 31, 2024
Nigeria
1 review
0 helpful votes
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My experience with thebcustomer.service was the best so far it was so fast and easy to attend to me.

Date of experience: March 31, 2024
Pennsylvania
1 review
0 helpful votes
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Refund
April 10, 2024

I had a bad experience with a test but this rep helped to make it right. Thanks

Date of experience: March 30, 2024
Brazil
1 review
0 helpful votes
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Excellent
April 10, 2024

The response was quick, the agent was very polite and solved my problem in few minutes.

Date of experience: March 30, 2024
Bangladesh
1 review
0 helpful votes
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The representator is the best
April 9, 2024

She solved my problem within a short period of time

Date of experience: March 29, 2024
Washington
1 review
0 helpful votes
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The questions had taken a bit of time to answer, though that's to be expected with chat systems vs over a phone call. Took maybe a few minutes longer than a phone call, but in a lot of ways was much more convenient, and I could do other things while waiting for agents to respond. Overall, a good experience, and I got my questions answered.

Date of experience: March 29, 2024
Brazil
1 review
0 helpful votes
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Awesome!
April 8, 2024

Friendly, fast and reliable. I felt very well cared for, the solution arrived in an instant

Date of experience: March 29, 2024
Bangladesh
1 review
0 helpful votes
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Client unresponsive since the project is delivered
April 8, 2024
Updated review

As a grant proposal writer, I'm working on this "Grant Writer for EduContent Biz" project. Since the project has been delivered, I found a problem that my client is unresponsive. Immediately, I decided to contact with freelancer stuff, and Andrei M. Was the professional who assisted me professionally, and promptly. I highly recommend to him.

Date of experience: March 29, 2024

Jayce L, is always best for any needs.
April 2, 2024
Previous review

Recently, I've made a first withdrawal request on freelancer.com, and it took a few days to verify. Since I decided to talk with the stuff, I found a someone who has the ability to reach out for my needs. Jayce L, is awesome.

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Andrei M. Helped me a lot. He was able to find solutions to my request immediately. Thank you!

Date of experience: March 29, 2024
Argentina
1 review
0 helpful votes
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Buena asistencia
April 8, 2024

Fue una buena experiencia, me explico las dudas que tenia.

Date of experience: March 28, 2024
Utah
1 review
0 helpful votes
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Russell V.
April 8, 2024

Russell V. did a good job with the interview. I wasn't expecting technical questions since I only thought this was an identity verification interview. I must have missed some communication or document about that. As I'm brand new to the platform, there's a lot I don't know about how the freelancer application works, and I was informed about a few items I would not have known to ask about, which was helpful.

Date of experience: March 28, 2024
DO
1 review
0 helpful votes
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I had a very pleasant intervew with this person. It was a very professional interview from start to the end.

Date of experience: March 28, 2024
Colombia
1 review
0 helpful votes
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Account verify by Russell V.
April 7, 2024

It was a good interview, everything was clear. The questions was clear and the host was kind

Date of experience: March 28, 2024
New Jersey
1 review
0 helpful votes
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Patient person with easy answers
April 7, 2024

They give me the info I need so I am appreciating this alot. Thank you.

Date of experience: March 27, 2024
Pakistan
1 review
0 helpful votes
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Freelancer Review
April 6, 2024

Freelancing is all about freedom and flexibility. You get to choose when and where you work, which is great for balancing life and work. But it also means you need to stay motivated and manage your time well.

Date of experience: March 27, 2024
France
1 review
0 helpful votes
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Preferred freelancer review
April 6, 2024

Very professional and asked clear questions. Was glad to talk to freelancer team member.

Date of experience: March 27, 2024
Bangladesh
1 review
0 helpful votes
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Couldnt accept quote
April 6, 2024

Macy M was really helpful with my issue as i wasn't able to accept the quote and then she told me the reason. Thank youu

Date of experience: March 26, 2024
India
1 review
0 helpful votes
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They helped me a lot and it was instant help. Thanks a lot.

Date of experience: March 26, 2024