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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Helpful Support
April 28, 2024

Magenta S. Was very helpful with my issue regarding a project that had an Escrow issue tied to it.

Date of experience: April 17, 2024
Pakistan
1 review
0 helpful votes
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Very Great Support
April 27, 2024

Guinevere gave me best support resolve my queries very efficiently, love you freelancer

Date of experience: April 17, 2024
Egypt
1 review
0 helpful votes
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As a freelancer, I've had a great experience using Freelancer. The platform offers a wide range of opportunities to showcase my skills and connect with clients from around the world. The user interface is intuitive and easy to navigate, making it simple to browse projects and submit proposals. I appreciate the flexibility to set my own rates and work on projects that align with my expertise and interests. The support team is also responsive and helpful whenever I've had questions or issues. Overall, Freelancer has been an invaluable resource for finding freelance work and growing my business

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Date of experience: April 17, 2024
Indonesia
1 review
0 helpful votes
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Delay payment
April 27, 2024

Good service, thank you for being patient with me,

Very helpful, thank you

Date of experience: April 17, 2024
Egypt
1 review
0 helpful votes
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Nice help
April 27, 2024

Macy M. Help me a lot,
Thank you very much for you

Date of experience: April 17, 2024
India
1 review
0 helpful votes
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Nice
April 27, 2024

Nice and great questions asked. Had a good discussion with Russell V.

Date of experience: April 17, 2024
Turkiye
1 review
0 helpful votes
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Great Experience
April 27, 2024

Jonny was really helpful and clear about the explanations. Thank you for the professional help!

Date of experience: April 17, 2024
Bangladesh
1 review
0 helpful votes
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Jonny is one of the Best
April 27, 2024

It's a great experience to be a Preferred Freelancer. Jonny is best.

Date of experience: April 17, 2024
India
1 review
0 helpful votes
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Very quick / satisfying response
April 27, 2024

I had a guaranteed contest and not one of the entries qualified or came even close to what was required. The agent given my track record gave me a one time money back. Thank you, the support extended qualifies as support

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
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Great support - Jonny
April 27, 2024

Jonny provided great support for my freelancer program, although I didn't meet PFP requirements, he noticed I am proper for Rising Star Program requirements and suggested it for me and helped to achieve it.
I really appreciate your kind support.
Thank you!

Date of experience: April 16, 2024
Illinois
1 review
0 helpful votes
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Really nice
April 27, 2024

A very nice experience with Magenta's help and service.

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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Very fast and efficient Service
April 27, 2024

Jewel did a great assistance and I'm really happy with his support.

Date of experience: April 16, 2024
Australia
1 review
0 helpful votes
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Contest
April 27, 2024

Freelancer straight away assisted when I found that the chosen book cover was plagarised from another author. They went out of their way to remove the winner and extend the competition so we could get what we needed.

Date of experience: April 16, 2024
Lithuania
1 review
0 helpful votes
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Very proffesional
April 26, 2024

Highly recommend to anyone who want to start their freelance career

Date of experience: April 16, 2024
India
1 review
0 helpful votes
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Friendly approach
April 26, 2024

Russel assisted me to get verified in very comfortable manner.

Date of experience: April 16, 2024
Uzbekistan
1 review
0 helpful votes
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Good job
April 26, 2024

I asked for help and this person helped me, thank him very much for that!

Date of experience: April 15, 2024
Indonesia
1 review
0 helpful votes
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Helpful Information from Magenta
April 26, 2024

Magenta help me with my issue, giving informations I needed for the issue.

Date of experience: April 15, 2024
Indonesia
1 review
0 helpful votes
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Withdrawal Process
April 26, 2024

Magenta explain what i asked is clear, then explain the process in detail.

Date of experience: April 15, 2024
Indonesia
1 review
0 helpful votes
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Checking status for my withdrawals
April 26, 2024

The agent Magenta is very helpful explaining my withdrawals status

Date of experience: April 15, 2024
Serbia
1 review
0 helpful votes
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Magenta S. Is the best support! :)
April 25, 2024

Please keep this employee in your company and give her a rise!
She helped me a lot.

Her name: Magenta S.

Date of experience: April 15, 2024