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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Help
May 7, 2024

Great help from the support, It was great concerns covered by the freelancer team
Thanks for this

Date of experience: April 22, 2024
Illinois
1 review
0 helpful votes
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Darra Customer Service
May 7, 2024

Very kind and nice experience. He/she was amazing. I loved speaking to her/him.

Date of experience: April 22, 2024
Kenya
1 review
0 helpful votes
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Very Fast Response
May 7, 2024

I had issues with withdrawal and Magenta S really helped me. Thank you.

Date of experience: April 22, 2024
Sweden
1 review
0 helpful votes
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So fast,friendly and very professionell help about my issue. It makes me feel safe to ask for help for another project so i can more easy get right builder.

Date of experience: April 22, 2024
Oregon
1 review
0 helpful votes
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Darra was great!
May 7, 2024

Darra was able to answer all of my questions directly. It was very satisfying compared to the typical cut and paste answers on your green competitor's website.

Date of experience: April 22, 2024
Canada
1 review
0 helpful votes
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Refund request
May 7, 2024

Very quick and easy. Refund request solved in minutes. Thanks...thumbs up

Date of experience: April 22, 2024
Israel
1 review
0 helpful votes
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Nice job
May 7, 2024

It was helpful. All of my questions were answered, and it was quick and on point.

Date of experience: April 22, 2024
Egypt
1 review
0 helpful votes
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Jonny is Perfect collaborator
May 2, 2024

Jonny is perfect in providing information, and he was good in the interview and explained everything to me

Thank you.

Date of experience: April 21, 2024
Cyprus
1 review
0 helpful votes
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Very kind...she help me solve my issues hope the best for her...

Date of experience: April 20, 2024
Pakistan
1 review
0 helpful votes
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Review
April 30, 2024

Sometimes, I can't have freelancer 24/7 chat service and it directs me to the email.
But once I get the service my issue is resolve at the moment 70% of the time.

Date of experience: April 19, 2024
Pakistan
1 review
0 helpful votes
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Great support by Magenta S.
April 30, 2024

Super cooperative and understands the situation, super happy with the service.

Date of experience: April 19, 2024
Bangladesh
1 review
0 helpful votes
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Account issuse
April 30, 2024

I am very happy to chart with Magenta S. (Freelancer Support). My problem was solve. Nice to chart him. Thanks

Date of experience: April 19, 2024
Brazil
1 review
0 helpful votes
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Genevive
April 29, 2024

Hi! She really helped me, much better than other means of contact.

Date of experience: April 19, 2024
India
1 review
0 helpful votes
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All are good thank you
April 29, 2024

All are good thank you, Great experience, always reply on time

Date of experience: April 19, 2024
Philippines
1 review
0 helpful votes
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Verified user interview
April 29, 2024

The interviewer was very responsive and helpful. He was thorough in asking questions and was very professional.

Date of experience: April 19, 2024
Oregon
1 review
0 helpful votes
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Awesome experience with Criselda
April 29, 2024

Had lots of questions about updating a bid/offer. She helped me through all of it, answering questions, even going above and beyond and editing certain things for me.

Date of experience: April 18, 2024
Philippines
1 review
0 helpful votes
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Refund consideration
April 29, 2024

The support is really helpful and fast for helping new member. Freelancer is an awesome site. I will use it in the future i just need to explore more. Thank you for the kindness and courtesy for the refund/

Date of experience: April 18, 2024
Pakistan
1 review
0 helpful votes
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Interview with Russell
April 28, 2024

It was an amazing interview. Everything went outstandingly well. Very professional conduct by Mr. Russell. He guided me about everything professionally.

Date of experience: April 18, 2024
Florida
1 review
0 helpful votes
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Excellent and kind person
April 28, 2024

It was easy to talk to and really friendly. The questions were clear and understandable

Date of experience: April 18, 2024
Lithuania
1 review
0 helpful votes
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Verified Freelancer interview.
April 28, 2024

It was really nice to speak with Russell V. He is very processional, polite and supportive. First class service!

Date of experience: April 18, 2024