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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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My issue has been resolved
May 8, 2024

I have entered wrong amount for card authenticating but support team managed and authenticated my card. Thanks for support.

Date of experience: April 27, 2024
Colorado
1 review
0 helpful votes
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Verified Identity Page
May 7, 2024

The assistant helped verify me to further legitimize my freelancer profile.

Date of experience: April 26, 2024
Australia
1 review
0 helpful votes
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Great Customer Service
May 7, 2024

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Date of experience: April 25, 2024
Belgium
1 review
0 helpful votes
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Customer Support
May 7, 2024

It is a good experience as I felt heard and genuine action is promised to be taken concerning my request

Date of experience: April 25, 2024
Australia
1 review
0 helpful votes
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Quick and accurate support
May 7, 2024

I appreciate the accurate guidance. Support person was really helpful and took the time to understand the nature of my enquiry.

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Date of experience: April 25, 2024
BO
1 review
0 helpful votes
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Customer support question
May 7, 2024

It was cool the only thing is I had an open chat with one sales person and instead of transfer he asked me to create a new interaction and discuss with the Customer Support my query and I need to leave the application and use the embedded browser instead of using the android app directly

Date of experience: April 25, 2024
India
1 review
0 helpful votes
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Great support
May 7, 2024

I received great support, she clarified all my doubts.

Date of experience: April 24, 2024
Argentina
1 review
0 helpful votes
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Helpful
May 7, 2024

Magenta was helpful. She clarified my questions and provided documentation

Date of experience: April 24, 2024
Canada
1 review
0 helpful votes
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Transaction fee question
May 7, 2024

Magenta S. Provided excellent assistance, clear answers and resolved the situation

Date of experience: April 24, 2024
Malaysia
1 review
0 helpful votes
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Support
May 7, 2024

There was a problem in verifying my credit card payment.
It was very helpful support in live chat and solved my problem.

Date of experience: April 24, 2024
France
1 review
0 helpful votes
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Effective Interview
May 7, 2024

The interview went well, Russell V. conducted the interview and he was understanding and patient, which is perfect.

Date of experience: April 24, 2024
India
1 review
0 helpful votes
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Great support
May 7, 2024

Great support by Russell V. on my questions on Freelancer

Date of experience: April 24, 2024
India
1 review
0 helpful votes
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Excellent
May 7, 2024

Having Excellent experience working on Freelancer.

Date of experience: April 23, 2024
Pakistan
1 review
0 helpful votes
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My account was accidently charged for Plus membership which I did not want to pay actually & needed a refund as I could not afford to pay this membership fee now I am already struggling to get projects on Freelancer.com I am a new freelancer. She refunded the fee into my account which is a great sign of kindness. Thanks Darra & Freelancer.

Date of experience: April 23, 2024
Malaysia
1 review
0 helpful votes
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Client friendly service
May 7, 2024

I was having an issue with my membership subscription and the online live agent, Magenta S. Was being really helpful and patiently providing explanation on the situation occurred, hence resolving my issue. I am very satisfied. Thank you

Date of experience: April 23, 2024
Bermuda
1 review
0 helpful votes
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Darra
May 7, 2024

I was about to be scam because a so called client told me to contact them on telegram as I was approved for the job but many thanks to 'Darra' who get to my assistant very quickly.

Date of experience: April 23, 2024
Argentina
1 review
0 helpful votes
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Review
May 7, 2024

Magenta S excellent service provided! Five stars deserved.

Date of experience: April 23, 2024
Argentina
1 review
0 helpful votes
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Thanks
May 7, 2024

Very good attention, very patient. D'ailleurs je suis une femme age, elles sont tres agreable! Merci

Date of experience: April 23, 2024
Germany
1 review
0 helpful votes
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I have experienced friendly and helpful conversation with Russell V. who has assisted me to get verified. I felt comfortable and free to raise my concerns and all were answered correctly.

Date of experience: April 23, 2024
Bangladesh
1 review
0 helpful votes
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My account was suspended for something wrong. I took help the freelance Support Team. They help me very clearly. I thing they are very honest and clear for their work.

Thanks
Asaduzzaman Asad

Date of experience: April 23, 2024