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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Great customer support
May 14, 2024

I had a great experience with the customer support

Date of experience: May 4, 2024
India
1 review
0 helpful votes
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Very great meeting
May 14, 2024

Great meeting, thank you freelancer for providing such platform.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Darra's review
May 14, 2024

Darra's was very patience with explaining how the project and contest work. She was exhibited empathy and understand to my concerns.

Date of experience: May 3, 2024
Pakistan
1 review
0 helpful votes
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My interview experience with Freelancer Verified was exceptional. The interviewer was incredibly skilled, making the entire process very smooth and efficient. From start to finish, I felt at ease and appreciated the professionalism exhibited. Highly recommended for anyone seeking a seamless interview process!

Date of experience: May 3, 2024
India
1 review
0 helpful votes
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Great help!
May 13, 2024

She was clear and straightforward she resolved my issue

Date of experience: May 3, 2024
Oman
1 review
0 helpful votes
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I recently had an online interview, and it was a seamless and flexible experience. Despite some initial sound issues, the host, Russell V, was welcoming and patient, ensuring everything was resolved before we continued. Her professionalism and friendly demeanor put me at ease, allowing me to focus on our conversation. Throughout the interview, she remained focused on key topics while giving me ample time to speak and clarify my points. Her clear explanations and attention to detail made the entire process feel smooth and engaging. I appreciated her expertise, and the video and audio quality on the Freelancer platform were excellent. Overall, it was a fantastic experience that exceeded my expectations.

Date of experience: May 3, 2024
Morocco
1 review
0 helpful votes
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Good customer support
May 13, 2024

I had a good experience with the customer support Thanks

Date of experience: May 3, 2024
India
1 review
0 helpful votes
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Nice support and quick fixed
May 13, 2024

Nice support and quick fixed for my issues thanks a lot for your support and reply

Date of experience: May 2, 2024
DO
1 review
0 helpful votes
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My freelance work
May 12, 2024

I have been freelancing full time for the past 4 years. I've tried doing it on different platforms. But I think freelancer.com is by far the best platform. If you are a good specialist, honest and responsible - you will always have an interesting and well-paid job here.

Date of experience: May 2, 2024
Pakistan
1 review
0 helpful votes
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Preferred Freelancer Review
May 12, 2024

I was extremely happy with the support and guidance provided by the Freelancer Team especially Jonny for guiding me through the process.

Thanks alot

Date of experience: May 2, 2024
Bangladesh
1 review
0 helpful votes
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Card Authentication
May 12, 2024

Unexpectedly my card was not verifying, then i'm ask help to freelancer support and support solved my issue. Im with that.

Date of experience: May 1, 2024
Pakistan
1 review
0 helpful votes
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Very Attentive & Satisfied
May 12, 2024

Very fantastic customer support they have full access to solve there customers problem from root.

Date of experience: May 1, 2024
Saudi Arabia
1 review
0 helpful votes
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Refund my Credit card deposit
May 12, 2024

My experience was Excellent. The agent was helpful

Date of experience: May 1, 2024
India
1 review
0 helpful votes
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Very nicely done
May 11, 2024

It was a great experience talking to Russel. He is very well spoken and patient person. He was kind enough to let me reload the chat as we had lost voice from my end. I look forward to have a long and mutually beneficial relationship with freelancer.com.

Date of experience: May 1, 2024
India
1 review
0 helpful votes
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Russell V
May 11, 2024

It was a good experience with Russell. Russell assisted me properly.

Date of experience: May 1, 2024
California
1 review
0 helpful votes
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Thank you so much for the refund. Very good guy thank you

Date of experience: April 30, 2024
Malaysia
1 review
0 helpful votes
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Prompt support
May 10, 2024

A good agent with prompt support. Thanks for your useful help

Date of experience: April 30, 2024
Romania
1 review
0 helpful votes
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Refunding my Deposit
May 10, 2024

The experience with customer support was a very positive one, as opposed to the experience I've had with the freelancers. The refund was requested promptly and I will wait 5-10 days to receive it back into my account.

Darra was kind and helpful.

Date of experience: April 29, 2024
India
1 review
0 helpful votes
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Great Experience.
May 9, 2024

Thanks, Jonny for explaining everything about the program. The details and the help in understanding the Rising Star program were beneficial.

Date of experience: April 28, 2024
India
1 review
0 helpful votes
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Darr, Support was very good
May 9, 2024

It was good and clean support. After two months, the client was not ready to pay as committed, so I approached freelancer.com for help. Darr helped me to cancel the project.

Date of experience: April 28, 2024