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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Review
May 20, 2024

Its been awesome but sometimes i don't get enough chats

Date of experience: May 10, 2024
Thailand
1 review
0 helpful votes
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Very helpful
May 20, 2024

Russell V. was very helpful to me. Even though I don't speak English well and prefer to write and read.

Date of experience: May 10, 2024
India
1 review
0 helpful votes
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Best service ever.
May 20, 2024

My experience in freelancer is everytime High. I love to work with freelancer...

Date of experience: May 9, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer support team is so much helpful and trustful. They give solution as soon as possible. Thanks to the support Team for helping me.

Date of experience: May 9, 2024
Bangladesh
1 review
0 helpful votes
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Issue solved
May 18, 2024

The person help me to fixed the problem.
I'm very satisfied.

Date of experience: May 8, 2024
Pakistan
1 review
0 helpful votes
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Amazing Experience
May 18, 2024

I really liked talking to the support team member (Macy), they guided me well and gave me encouragement. Thanks.

Date of experience: May 8, 2024
GB
1 review
0 helpful votes
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Jhay R is the best
May 18, 2024

I needed help for many issues I was experiencing on freelancer.com.

I got connected to Jhay and he went through my issues 1 by 1 and helped me solve them. He was very patient with me and explained everything.

I really appreciate him.

Date of experience: May 8, 2024
Texas
1 review
0 helpful votes
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Helped me change a review
May 18, 2024

Was simple and efficient the help that this CS agent provided

Date of experience: May 7, 2024
GB
1 review
0 helpful votes
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Excellent.
May 18, 2024

Jonny has been supportive, professional and attentive to details.

Date of experience: May 7, 2024
Oregon
1 review
0 helpful votes
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Issue with Freelancer
May 18, 2024

Darra assisted me tonight with a concern I have with the work product and responsiveness of my freelancer. The current project is my first time ever working with a freelancer and needed advice, which Darra did exceptionally well. Thank you!

Date of experience: May 7, 2024
Argentina
1 review
0 helpful votes
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Muy buena con la traduccion
May 17, 2024

Muy gratificante, ya que me saco la duda en un instante.

Date of experience: May 7, 2024
Washington
1 review
0 helpful votes
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Criselda really helped me!
May 17, 2024

The communication of the support agent was great. I feel a little better after talking to Criselda. I trust that she can solve my situation. Thank you again!

Date of experience: May 7, 2024
Turkiye
1 review
0 helpful votes
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Feedback
May 17, 2024

I have received excellent service from freelancer.com

Date of experience: May 7, 2024
Greece
1 review
0 helpful votes
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Freelance verified
May 17, 2024

I had an interview for a Freelance verified account and the process was very proffesional. I recommend Freelance for jobs that you are accustomed and good at The personnel was up to the task especially Russell V Addressed the issue timely and with good understanding of the process

Date of experience: May 7, 2024
India
1 review
0 helpful votes
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Good response
May 17, 2024

Assisted very well and waiting for the respective team to respond me soon.
Thanks

Date of experience: May 6, 2024
Nepal
1 review
0 helpful votes
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Need Fast response
May 17, 2024

It too late to response time on chat so make it fast as you can. Because many time I have quit the chat for low respond time.

Date of experience: May 6, 2024
Pakistan
1 review
0 helpful votes
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Negative Balance Refund
May 17, 2024
Updated review

A very professional and easy-to-understand reply was given. I suggest all other companies should adopt such a mechanism.

Date of experience: May 6, 2024

Discussion over no. Of bids
May 15, 2024
Previous review

The agent understood the query very well and responded in a professional and friendly manner. Just outstanding. Outstanding.

Date of experience: May 5, 2024
Bangladesh
1 review
0 helpful votes
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Raising Star Programme A - Z
May 17, 2024

Jonny is a experienced man to his work. He provide me a great support and help me to all instructio. Really I am very thankful for his support. He is very clear as his work. Thank you again

Date of experience: May 6, 2024
Egypt
1 review
0 helpful votes
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Great support!
May 17, 2024

It was a good experience, support was very helpful and prompt

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Date of experience: May 6, 2024
Bangladesh
1 review
0 helpful votes
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Nice
May 17, 2024

It is a technical issue that can I face and I try to solve this problem via support help. I try to understand my problem with valid reason, as a result both we are succeeded.

Date of experience: May 6, 2024