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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Supportive agent
May 26, 2024
Updated review

PFA agent was very supportive and helpful through out the conversation.

Date of experience: May 15, 2024

Rating freelancer agent
May 24, 2024
Previous review

It was a nice experience with Russell V. The agent was really helpful and supportive and kind through out the interview.

Date of experience: May 14, 2024
Indonesia
1 review
0 helpful votes
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Great customer support team
May 26, 2024

Quick response from customer support team, waiting only few minutes. The customer support team also had a thorough understanding of the services provided.

Date of experience: May 15, 2024
North Carolina
1 review
0 helpful votes
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I was surprised how much the verification process was like a real interview. I felt like the fee was well worth it to be vetted so thoroughly.

Date of experience: May 15, 2024
GB
1 review
0 helpful votes
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Always helpful
May 25, 2024

Jonny helped me with onboarding to the Preferred Freelancer Program and couldn't have been more helpful. He answered questions I had in regards to the program and to Freelancer in general. I'm very thankful for his help.

Date of experience: May 15, 2024
Illinois
1 review
0 helpful votes
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Best experience
May 25, 2024

Jonny really help me to get this preferred freelancer badge and I'm sure this experience would be great as well

Date of experience: May 14, 2024
Ukraine
1 review
0 helpful votes
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Great assist
May 24, 2024

Jewel promptly addressed all my inquiries with detailed responses. Excellent support

Date of experience: May 14, 2024
California
1 review
0 helpful votes
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Preferred freelancer support
May 24, 2024

Excellent and was quick I really liked it. Great one

Date of experience: May 13, 2024
Nigeria
1 review
0 helpful votes
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Membership Request
May 24, 2024

Best service I have ever received on this platform. Danna is a great support staff, I really appreciate her empathetic response to my request.

Date of experience: May 13, 2024
Germany
1 review
0 helpful votes
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Thanks johhny
May 24, 2024

It was amazing for all. Johnny helped me so much. Thanks

Date of experience: May 13, 2024
Pakistan
1 review
0 helpful votes
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Very nice and pleasant experience
May 24, 2024
Updated review

The interaction phase with Jonny (PFP staff member) was very pleasant and interesting. Behaved very politely. Thanks so much

Date of experience: May 13, 2024

Good Staff Member
May 18, 2024
Previous review

Very good staff member. Updates from time to time. Very good manners and behavior. It took a while, but in the end everything went well. Thanks so much

Date of experience: May 7, 2024
Belarus
1 review
0 helpful votes
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ID verification issues
May 24, 2024

Darra was very helpful and patient. Hopefully, the site issue is resolvable. They answered my questions and addressed all of my concerns related to the ID verification process in a kind and timely manner.

Date of experience: May 13, 2024
Montenegro
1 review
0 helpful votes
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Very helpful.
May 23, 2024

Macy succeed to multitask few things for me and succeed to keep me stay on platform because I lost my patience uploading documents and wasting time.

Date of experience: May 13, 2024
Egypt
1 review
0 helpful votes
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She is great, deserves a raise
May 23, 2024

She is so helpful, professional and great. I would love to deal with her again

Date of experience: May 13, 2024
Belarus
1 review
0 helpful votes
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Quick and clear. It is great to be able to get help here and now in person.

Date of experience: May 13, 2024
Pakistan
1 review
0 helpful votes
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Approached the support team to get my problem fixed, I must say they resolved the issue very fastly
Thanks a lot for your help

Date of experience: May 11, 2024
Sri Lanka
1 review
0 helpful votes
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Freelancer Agent review
May 21, 2024
Updated review

The freelancer agent was super supportive and helpful and gave the necessary solution.

Date of experience: May 11, 2024

Applying for verified freelancer
May 19, 2024
Previous review

The agent was support supportive and very friendly!

Date of experience: May 9, 2024
Viet Nam
1 review
0 helpful votes
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Nice
May 21, 2024

Thân thin tt bng và giúp đ nhit tình cm ơn rt nhiu

Date of experience: May 11, 2024
Pakistan
1 review
0 helpful votes
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Russell V
May 21, 2024

Russell V guided me for the freelancer verified badge. Very helpful. Excellent communication.

Date of experience: May 10, 2024
Sri Lanka
1 review
0 helpful votes
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Darra is a great helper
May 21, 2024

She's very helpful. I got stuck in payment process. She helped me to figure that out.

Date of experience: May 10, 2024
India
1 review
0 helpful votes
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Good
May 21, 2024

Its good and short experience. It was mix of HR like interview and technical interview

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Date of experience: May 10, 2024