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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
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Always easy to place orders. Online ordering is clear and simple to use.
As usual, placing the order is easy and expectations are clearly given. Always good customer service.
I regularly buy the barn wood frames from Frame USA. They have become part of my "signature" with art quilts that I create.
Not good. Frame arrived damaged. Joinders were all messed up. Looked like the frame had been twisted as the metal joinders in one corner were twisted out and couldn't be tacked back in. That corner was the only one with a protective cardboard cover on it. It was packed well. The box it came in was undamaged and undented so I am assuming the shipper knew about the damage. My husband repaired by adding thin squares of wood on each corner so it would lie flat and square. I repainted the uneven paint job over the corner joinder which didn't match up the heavily patterned design. I used it for the exhibit but I would not order from this company again.
WAs able to order a custom mat with a round opening and it was easy and came out great.
I am very pleased with my custom mats and frames from Frames USA. The care in packaging and timeliness of delivery is outstanding. I will buy from them again and again!
Happily using frames from Frame USA for my photography print sales for many years. Always been very happy with product and especially the price. Excellent quality, always as advertised. Even their closeout frames are top notch. No one beats their prices and as a bonus, they offer quick delivery and excellent service. Good company to have as a partnerr.
I went to their website and was able to find a frame that worked for my purposes.
Easy shopping, but would have liked the opportunity to customize more. I want the art to float on the matte board. When I tried to change the size of the matte, the frame size changed too. I'll figure it out.
Good Selection of shapes colors style and Aesthetics
Ordering was easy for a custom mat and frame. Both came quickly and were perfect.
Would like to have information about the maximum thickness of item that can be frames for each frame
When I discovered an order of 12 frames could qualify for a warehouse discount price, I applied for it. I received immediate help to be given a price. Eventually, I received an email when it was ready to ship, and then when it would be delivered.
The website was easy to use. I found what I needed without much effort. The prices were cheaper than other sites.
The item, a Father's Day gift, was broken upon arrival. I am really dissatisfied..
Fast, secure shipping! The frame was great quality for the price, but the hanging brackets are a pain to install.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
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Hi Deborah, we apologize for the damaged item received. Please send details to our Customer Service team and we'll have a full refund issued.