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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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5,419 reviews

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Virginia
1 review
0 helpful votes
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Always positive
July 15, 2022
Updated review

Always easy to place orders. Online ordering is clear and simple to use.

Date of experience: July 15, 2022

As usual, placing the order is easy and expectations...
March 9, 2022
Previous review

As usual, placing the order is easy and expectations are clearly given. Always good customer service.

Date of experience: March 8, 2022

I regularly buy the barn wood frames from Frame USA
November 30, 2021
Previous review

I regularly buy the barn wood frames from Frame USA. They have become part of my "signature" with art quilts that I create.

Date of experience: November 29, 2021

ALWAYS PLEASED WITH THE PRODUCTS
November 2, 2021
Previous review

ALWAYS PLEASED WITH THE PRODUCTS

Date of experience: November 1, 2021
Florida
1 review
0 helpful votes
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Ample options
July 15, 2022

I like that there is a ample selection of frames. Price seams just.

Date of experience: July 15, 2022
Kentucky
2 reviews
0 helpful votes
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Love it!
July 12, 2022

So easy to order. Would like to see a bigger picture of frame pieces to be sure of color though.

Date of experience: July 12, 2022
Florida
1 review
0 helpful votes
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Closeout wooden fram
August 8, 2022

Not good. Frame arrived damaged. Joinders were all messed up. Looked like the frame had been twisted as the metal joinders in one corner were twisted out and couldn't be tacked back in. That corner was the only one with a protective cardboard cover on it. It was packed well. The box it came in was undamaged and undented so I am assuming the shipper knew about the damage. My husband repaired by adding thin squares of wood on each corner so it would lie flat and square. I repainted the uneven paint job over the corner joinder which didn't match up the heavily patterned design. I used it for the exhibit but I would not order from this company again.

Date of experience: July 9, 2022
Maine
1 review
0 helpful votes
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5 star prodocts
July 6, 2022

I needed 2 custom frame sizes at an affordable price.

Date of experience: July 6, 2022
District of Columbia
1 review
0 helpful votes
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Round mat opening
July 3, 2022

WAs able to order a custom mat with a round opening and it was easy and came out great.

Date of experience: July 3, 2022
Maine
1 review
0 helpful votes
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Packaged with care
July 2, 2022

I am very pleased with my custom mats and frames from Frames USA. The care in packaging and timeliness of delivery is outstanding. I will buy from them again and again!

Date of experience: July 2, 2022
California
1 review
0 helpful votes
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Happily using frames from Frame USA for my photography print sales for many years. Always been very happy with product and especially the price. Excellent quality, always as advertised. Even their closeout frames are top notch. No one beats their prices and as a bonus, they offer quick delivery and excellent service. Good company to have as a partnerr.

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Good stuff
June 30, 2022

I went to their website and was able to find a frame that worked for my purposes.

Date of experience: June 30, 2022
New Hampshire
1 review
0 helpful votes
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Simple and good
June 30, 2022

Easy shopping, but would have liked the opportunity to customize more. I want the art to float on the matte board. When I tried to change the size of the matte, the frame size changed too. I'll figure it out.

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Lots of choice on styles and colors
June 24, 2022
Updated review

Good Selection of shapes colors style and Aesthetics

Date of experience: June 24, 2022

Good Selection
June 10, 2022
Previous review

Good Selection

Date of experience: June 10, 2022
New York
1 review
0 helpful votes
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Great All Around
June 23, 2022

Ordering was easy for a custom mat and frame. Both came quickly and were perfect.

Date of experience: June 23, 2022
Maine
1 review
0 helpful votes
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Happy Together
June 23, 2022

I framed my original Charcoal Pencil Drawing. It looked exquisite.

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Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Shopping experience was fine
July 23, 2022

Would like to have information about the maximum thickness of item that can be frames for each frame

Date of experience: June 23, 2022
New Jersey
2 reviews
0 helpful votes
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Excellent service
June 22, 2022

When I discovered an order of 12 frames could qualify for a warehouse discount price, I applied for it. I received immediate help to be given a price. Eventually, I received an email when it was ready to ship, and then when it would be delivered.

Date of experience: June 22, 2022
Virginia
2 reviews
0 helpful votes
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Good. This survey requires way too much. You should not require a certain # of characters. Most people will opt out.

Date of experience: June 19, 2022
Kentucky
1 review
0 helpful votes
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Quick, efficient site
June 18, 2022

The website was easy to use. I found what I needed without much effort. The prices were cheaper than other sites.

Date of experience: June 18, 2022
Michigan
1 review
0 helpful votes
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Shirt box frames
June 18, 2022

Very good. Like that they are a USA company, hard to fine now a days

Date of experience: June 17, 2022
Colorado
1 review
0 helpful votes
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Non functional
July 16, 2022

The item, a Father's Day gift, was broken upon arrival. I am really dissatisfied..

Date of experience: June 16, 2022
Travone H. — Frame USA Rep
over a year old

Hi Deborah, we apologize for the damaged item received. Please send details to our Customer Service team and we'll have a full refund issued.

Colorado
1 review
0 helpful votes
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Great frame, great price
June 16, 2022

Fast, secure shipping! The frame was great quality for the price, but the hanging brackets are a pain to install.

Date of experience: June 16, 2022