Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Frame USA

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
See all photos
Sponsored message from Frame USA
Get Early Access to Updates & Promos!
Join Now
How would you rate Frame USA?
grey stargrey stargrey stargrey stargrey star

Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

Instant Feedback

5,420 reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Merrily R.
Unfollow Merrily R.
Share Review
Report Review

Custom deluxe poster frame
August 1, 2022

It was very easy for me to write up my order. The only thing I wish is that I had a way to confirm the frame size. That is, is the length the top to bottom measure and the width the right to left measure?

Date of experience: July 31, 2022
Nebraska
1 review
0 helpful votes
Follow Darlene F.
Unfollow Darlene F.
Share Review
Report Review

Glad I found Frame USA!
July 31, 2022

The prices were lower than I expected, and there were many sizes and styles.

Date of experience: July 31, 2022
Kansas
1 review
0 helpful votes
Follow Kristine K.
Unfollow Kristine K.
Share Review
Report Review

Great poster frame
July 30, 2022

Easy to use site. Light weight frame & was perfect!

Date of experience: July 30, 2022
Kansas
1 review
0 helpful votes
Follow Alicia N.
Unfollow Alicia N.
Share Review
Report Review

Great experience
July 30, 2022

Easy, quick, and convenient. I will shop here again in the future.

Date of experience: July 30, 2022
Pennsylvania
1 review
0 helpful votes
Follow Robert E.
Unfollow Robert E.
Share Review
Report Review

Just What We Were Looking For!
July 29, 2022

It was exciting to find a company, online, that still sells these frame sections. Great product as well, USA made! We used them to frame a couple prints we purchased on our recent honeymoon. We will enjoy the framed prints for years to come.

Date of experience: July 28, 2022
North Carolina
1 review
0 helpful votes
Follow Kate V.
Unfollow Kate V.
Share Review
Report Review

Great experience
July 28, 2022

Frames are perfect, high quality, affordable prices

Date of experience: July 28, 2022
New York
2 reviews
0 helpful votes
Follow Peter V.
Unfollow Peter V.
Share Review
Report Review

Glass problem
July 27, 2022

Great frames but there were marks on the corners of the glass that are visible when print is mounted...

Date of experience: July 27, 2022
Indiana
2 reviews
1 helpful vote
Follow Julia R.
Unfollow Julia R.
Share Review
Report Review

Fantastic selection of frames. I wanted a thin gilt frame with real glass that was sturdy, not flimsy. This fit the bill. Loved it and will return.

Date of experience: July 25, 2022
Travone H. — Frame USA Rep
over a year old

Thanks so much Julia!

Singapore
1 review
0 helpful votes
Follow Wei I.
Unfollow Wei I.
Share Review
Report Review

Happy with frames
July 25, 2022

I was able to customize one to a slightly smaller size than the usual sizes. However, the frame that came in the standard 6" x 4" size had a slight dent in one of the corners of the plastic screen.

Date of experience: July 25, 2022
California
2 reviews
0 helpful votes
Follow Kristine V.
Unfollow Kristine V.
Share Review
Report Review

I love how easy it is to find the frames I need! And the prices are fantastic!

Date of experience: July 23, 2022
Minnesota
1 review
0 helpful votes
Follow PJ W.
Unfollow PJ W.
Share Review
Report Review

Price is great
July 23, 2022

I bougth 2 frames from the clearance tab. I wish I would be able to tell if I had needed glass for the 18 X 24 frame. Now I need that too

Date of experience: July 22, 2022
New York
1 review
0 helpful votes
Follow K C.
Unfollow K C.
Share Review
Report Review

Site issues
August 20, 2022

At first I thought the website was just randomly deleting items in my cart, which was super annoying, but then I figured out what caused it:

Whenever you put something in your cart, the website overwrites the old list of items with a new list of items, including the latest one you added at the end -- so far, so good -- but if you have the site open in multiple tabs, the tabs don't update properly. If you open, say, four tabs or windows to look at or compare two products, and then add several products in one tab before adding a product in the other tab, your cart is overwritten with an older instance of your cart from the time you opened the tab in question. Which means any products added since then are deleted.

Date of experience: July 21, 2022
Travone H. — Frame USA Rep
over a year old

Hi KB, this info will be passed along to our web team for review. We appreciate the feedback.

District of Columbia
2 reviews
0 helpful votes
Follow valeria P.
Unfollow valeria P.
Share Review
Report Review

Great frame at a great price
July 20, 2022

I love my frame. It's well made and made in USA at that. Arrived very quickly as well

Date of experience: July 20, 2022
California
1 review
0 helpful votes
Follow Damon E.
Unfollow Damon E.
Share Review
Report Review

Frame arrived bent.
August 17, 2022

Shopping experience was fine until the product arrived bent.

Date of experience: July 18, 2022
Travone H. — Frame USA Rep
over a year old

Hi Damon, we hope the replacement worked out for you. Please let us know if you have any additional needs. Thank you!

Illinois
2 reviews
0 helpful votes
Follow Wendy C.
Unfollow Wendy C.
Share Review
Report Review

Great!
July 18, 2022

Good selection of frames, both metal and metal. Love them.

Date of experience: July 18, 2022
Guam
1 review
0 helpful votes
Follow Randolph N.
Unfollow Randolph N.
Share Review
Report Review

Deluxe poster frame
July 18, 2022

Good customer experience with the custom frame layout

Date of experience: July 18, 2022
Oregon
1 review
0 helpful votes
Follow kelsey Q.
Unfollow kelsey Q.
Share Review
Report Review

Great prices
July 18, 2022

Overall, really happy with the frames -- one of the lighter frames has a black spot on it, but imagine it might just be a fluke.

Date of experience: July 17, 2022
North Dakota
1 review
0 helpful votes
Follow Rosalie Z.
Unfollow Rosalie Z.
Share Review
Report Review

Special instructions
July 16, 2022
Updated review

Note to send frames for wall hang not followed I ordered 33 frames for a wall gallery and all of the 5x7 and some of the 8x10s arrived with a stand back and no sawtooth hanger.

Date of experience: July 16, 2022

Great!
June 3, 2022
Previous review

Great! Glad I found you!

Date of experience: June 3, 2022
Massachusetts
1 review
0 helpful votes
Follow Michelle A.
Unfollow Michelle A.
Share Review
Report Review

Unfinished frames
July 16, 2022

First time buyer from your company. Great experience. Love the product and love even more that it's made in the USA!

Date of experience: July 16, 2022
Missouri
1 review
0 helpful votes
Follow Eric A.
Unfollow Eric A.
Share Review
Report Review

Great product! Great Price!
July 16, 2022

So glad that someone still makes these DIY frame kits. Was able to frame a 32"x50" map that would have been crazy expensive to custom frame. It turned out great! Thank you!

Date of experience: July 16, 2022